Web Squad ISP

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I have only been with you guys for 13 days, but I would like to say how impressed I am with your customer service. You have great staff. My line went down yesterday morning, I had constant communication from your staff, letting me know everything that was happening and they even called to make sure the line was up and running perfectly after vuma fixed it. That is top notch customer service. Last time my line broke on my old isp, I had to jump through hoops to get the line fixed and had no internet for over 48 hours.

Keep up the great work.
 
jvrs said:
Hey Guys,

Anything funny going on with Vumatel in CT northern suburbs ?

My line is half the speed on handover and speedtests

Vuma Handover


Local

International


I checked the notice page just incase, only JHB notices there
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No notices from Vumatel. Can you submit a ticket for us to check?
 
jvrs said:
Thanks man, I reset the CPE and it seems to be fine again, heavens know why.
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Vumatel apparently did some upgrades in Northern Suburbs maybe thats what was causing your issues, i am on Cool Ideas and was having issues too.
 
No Internet access here in Randburg (Started about 23:45pm). It was up the whole day though. Guess this is goodnight
 
So, been interested in this ISP but I see Openserve only goes up to 40mbps, any plans to change this soon?
 
websquadza said:
No known issues from this side. Can't replicate either. Testing to any particular server?
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Even to local Websquad server. Tested via Lan and over WiFi. Will reboot and see again
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When will invoices work on the portal again. I have not been able to pay for 2 months now, eventually you're going to cut me off because I can't pay...

Also I setup a payfast subscription months ago it never worked and this month I was billed the ex VAT amount of my invoice and no amount was reflected in your portal, check out ticket 745363.
 
jw1983 said:
When will invoices work on the portal again. I have not been able to pay for 2 months now, eventually you're going to cut me off because I can't pay...

Also I setup a payfast subscription months ago it never worked and this month I was billed the ex VAT amount of my invoice and no amount was reflected in your portal, check out ticket 745363.
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Apologies. It looks like payfast subscriptions broke things for clients who used it. We’ve disabled subscriptions- but the problem has stuck for affected clients. Their dev team has been working with ours over the past day to finally resolve this. Our accounts team will be in contact. Thanks
 
Quick question. How accurate is your guys coverage map? And how would I find out what provider is covering that area?
 
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