Web Squad ISP

[websquadza]

Please show me where I blamed Websquad for the failure of the hardware? What I said was, that the Mikrotik router that they sold me is defective. That statement is 100% true. They did sell me the router and it is defective. But I did not blame them for it, I simply requested urgent assistance at getting it replaced.

So let’s not start dissecting every little tiny detail. It is being sorted and that’s what matters.

On an unrelated note to make my week and day even worse, I have just been denied access to see my pregnant wife and child at the Parklane hospital. All because of the Covid and this government and level 4 bullcrap. Fsck them! I want to see my soon to be child!

Sorry to hear about the experience with your wife and the hospital. I think many of us here can agree that it's a shitty week and the stress levels have been high. I hope that all is well with the missus and the little one!

In some good news, Karabo has assured me that your router is configured and has been shipped out today - and our couriers are pretty good, so you should get your shiny new box tomorrow.

 

[ijacobs3]

So quick pre-sales question for everyone, can I sign-up on the day my current ISP cancels my service?

First time I'm switching ISPs and since I basically WFH indefinitely so can't afford to have the connection down for long.

it all really comes down to your current ISP releasing the line, and websquad picking it up, voda(s)com has this horrible habbit or cutting your service on the 1st and only releasing your line on the 5th or 6th

 

[Looney]

Sorry to hear about the experience with your wife and the hospital. I think many of us here can agree that it's a shitty week and the stress levels have been high. I hope that all is well with the missus and the little one!

In some good news, Karabo has assured me that your router is configured and has been shipped out today - and our couriers are pretty good, so you should get your shiny new box tomorrow.

Thanks man, yeah it was a pretty big let down, but the good news is that the Mrs is doing very well, the babba is growing nicely, he has my lips and my nose (there are pics) lol.

Thank you, I did receive a msg from Karabo on the support ticket that it will arrive tomorrow. Thank you for sorting it out so quickly

 

[websquadza]

So quick pre-sales question for everyone, can I sign-up on the day my current ISP cancels my service?

First time I'm switching ISPs and since I basically WFH indefinitely so can't afford to have the connection down for long.

Which FNO are you on? You can sign up on the day (bear in mind the 1st is a Sunday next month), or reach out to our team in advance and we'll manage the migration process. Just a heads up, most FNOs don't have teams available weekends to process orders, which is an issue for every FNO except Openserve (because we can migrate anytime after a line is released without actually dropping service. Best bet is to request an early release of your line from your current ISP (ideally on the 27th or 28th).

 

[websquadza]

indeed, tried speedtest,net ( various servers) speedtest.co.za ,iperfmtb.vodasecure.co.za, (and an international one just for giggles speedtest.lon.websquad.co.za) funny how my international upload is way fast than my international download on this package

View attachment 1102991

Hmmm... whatever is causing your line to run badly enough to not get 1G to the handover, is degrading performance the further we go. Will make sure Vuma get onto this.

 

[JellyBeanAE]

Hi @websquadza Vuma are saying that the ticket ISP-502233 needs to be cancelled and a new activation requested. Norah says she does not have the rights to cancel the order. PLEASE assist? I have spoken to Gavin from Vuma to request that they cancel it from their side, no answer yet.
I REALLY need to get online now, it is impacting my work situation, as I have almost no signal on 3G, with max 1Mbps throughput. This is now critical for me.

@websquadza A BIG thank you to to Carl & Norah for helping with keeping the pressure on Vuma to fix their %%*&%& !!
My line was activated this morning. Will log the support ticket for the IPv6 details and static IP.
I see there are some others not seeing the full speed on Vuma, I am also having the same issue.

My Broadband:


MLAB:


OpenServe:



MWEB:



websQuad:




Vodacom Business:

 

[websquadza]

@websquadza A BIG thank you to to Carl & Norah for helping with keeping the pressure on Vuma to fix their %%*&%& !!
My line was activated this morning. Will log the support ticket for the IPv6 details and static IP.
I see there are some others not seeing the full speed on Vuma, I am also having the same issue.

My Broadband:
View attachment 1103053

MLAB:
View attachment 1103055

OpenServe:
View attachment 1103057


MWEB:
View attachment 1103059


websQuad:

View attachment 1103061


Vodacom Business:

View attachment 1103063

Morning! Glad to see you’re up and running, finally! Only one other, on the opposite side of the country on Vuma trenched. So unlikely that it’s related.

Can you send in a ticket for our team to diagnose this and get you to speed? Static IP is configured from our end- no need for any configs there. Just also let us know what router you’re using for the v6 settings!

 

[Diesal]

Which FNO are you on? You can sign up on the day (bear in mind the 1st is a Sunday next month), or reach out to our team in advance and we'll manage the migration process. Just a heads up, most FNOs don't have teams available weekends to process orders, which is an issue for every FNO except Openserve (because we can migrate anytime after a line is released without actually dropping service. Best bet is to request an early release of your line from your current ISP (ideally on the 27th or 28th).

Ah, I'm with Vumatel (and from what I hear they definitely don't like working weekends ).

I'll hear if Vox is able to release my line on the 27/28th. What's the best way of reaching out to your team? sending a mail to support[at]websquad?

 

[SpiderGear]

Asked the team to look into this and get back to you asap.

No feedback as yet?

 

[DrJohnZoidberg]

@websquadza any news on the IPv6 issues I was having? Is it safe yet to turn it back on?

 

[Deadmanza]

@websquadza 3 days with zero feedback on my ticket?

 

[websquadza]

@websquadza 3 days with zero feedback on my ticket?

Sorry. Been some back and forth with Vuma and AEX in this regard - always takes time with FNOs as there’s always denial. How’s it looking your side. Our tests in the past day have looked clear.

 

[websquadza]

@websquadza any news on the IPv6 issues I was having? Is it safe yet to turn it back on?

Running some tests and will get back to you ASAP. Also analysing IPv6 performance through the accelerator and working with the vendor to make sure it’s 100%.

 

[Deadmanza]

Sorry. Been some back and forth with Vuma and AEX in this regard - always takes time with FNOs as there’s always denial. How’s it looking your side. Our tests in the past day have looked clear.

Definitely better - still getting some loss but definitely better - just find it extremely annoying 3 days with zero feedback. VERY poor service that.

 

[websquadza]

No feedback as yet?

Apologies for the delay here. Had a chat to the team today. They have been monitoring your traffic patterns over the last week and a half since we implemented the restriction and will revert after 14 days from the initial implementation, so on Monday.

 

[websquadza]

Definitely better - still getting some loss but definitely better - just find it extremely annoying 3 days with zero feedback. VERY poor service that.

Apologies- this is literally the speed at which we receive feedback. Vuma NOC have yet to respond beyond their first denial (after which we showed them L2 loss to multiple clients on your VLAN- honeydew manor). AEX took two full days to respond and after some back and forth went as far as questioning our testing methodology. So just asking for some patience here. FNO PL issues aren’t ever just quickly resolved, but we are on it.

 

[Deadmanza]

Apologies- this is literally the speed at which we receive feedback. Vuma NOC have yet to respond beyond their first denial (after which we showed them L2 loss to multiple clients on your VLAN- honeydew manor). AEX took two full days to respond and after some back and forth went as far as questioning our testing methodology. So just asking for some patience here. FNO PL issues aren’t ever just quickly resolved, but we are on it.

Fully understand that. However a quick message saying something like this in the 3 day period by the support desk would go a long way.
I had also sent a message with zero response asking how the escalation to aex went.
Just saying good work is undone when its not communicated to the customer.

 

[websquadza]

Fully understand that. However a quick message saying something like this in the 3 day period by the support desk would go a long way.
I had also sent a message with zero response asking how the escalation to aex went.
Just saying good work is undone when its not communicated to the customer.

I agree 100%. Will make sure we work on this and appreciate the candid feedback.

 

[Seeyou]

Anyone else having crazy disconnect issues with Apex? Pretty much every game.

 

[CrypticZA]

Anyone else having crazy disconnect issues with Apex? Pretty much every game.

Are you getting code:wheel/code:leaf etc?