Outta Gas Eddie
Active Member
Last edited:
-
Join the MyBroadband community
South Africa’s biggest forum. Discuss, discover, and connect with thousands of members.
-
Question of the Day: Have you ever been to an airshow?
Web Squad ISP
- Thread starter Gazed416
- Start date
- Status
Ah the sneaky queue… glad to hear it’s all sorted@websquadza my bad, forgot I had a traffic shaping enabled on my firewall.
D
Deleted member
Guest
So i'm still telling you that there is a fault either on your network or Vumatel.........i've logged calls, followed your instructions and there is something up on this network for international connectivity, especially WOW. It started around 3 weeks ago, NordVPN does to some extent stabilize it however overall there is still massive latency spikes, not really packet loss.
Cactus
Expert Member
- Joined
- Jan 16, 2015
- Messages
- 1,946
- Reaction score
- 2,295
Which region wow do you play? I play classic EU, from PTA and have a stable 170ms always with no issues. (OS)
I’ve checked your ticket. You submitted the first two lines of an MTR (not a complete MTR) on your ticket- your first response since I last requested you work with us. It doesn’t help if you don’t provide full results. Showing us a vuma node that rate limits and making your own deductions doesn’t really help.
Sopbeen
Senior Member
- Joined
- Jul 6, 2007
- Messages
- 628
- Reaction score
- 497
So tell us @Kryptonite - When you go to the doctor with a problem and he asks you questions, do you just ignore him and expect a diagnosis? Or do you just formulate your own?
D
Deleted member
Guest
Look, i've given my feedback, 2 different households, same fibre provider, same isp, same game, same problem......the latency spikes are there. households around 2km apart.
@Sopbeen, this is the first time i have been able to make any correlation. Since i dont have access to any of the ISP equipment, i rely on them to troubleshoot it. With the evidence provided, 2 different households, same area, its enough to say it aint me............
@Grassnyer EU as well, i never had issues until April 25 onwards, and it's bad.
Which once again points to an area/last mile issue - but without providing our teams with the information they need to diagnose the issue, we cannot troubleshoot it. Trust that we are qualified to figure out what the issue is. We are not saying you don't have an issue, otherwise you wouldn't be here. The thing is, your diagnosis is incorrect.. So can you please work with our teams and let them do what they do best - diagnose the issue.
D
Deleted member
Guest
I've enabled WAN ping on my router for you guys..........now you guys check the network.
Can you please respond on the ticket, and work with our team? I'm here to escalate if we're dropping the ball, but clearly this hasn't been the case. We're trying to assist you - that means ascertaining what you're actually struggling with and requesting certain diagnostics to figure out what the issue is. We need the MTR. Then we're going to need to check things like MTU and packet processing if the MTRs continue showing 0 packet loss (as they have so far). We're trying to resolve this, but it doesn't help if you shoot the messenger every time we ask you for something.
Last edited:
CrypticZA
Expert Member
- Joined
- Sep 21, 2019
- Messages
- 4,626
- Reaction score
- 2,627
If their network were faulty you think only 1 person would be complaining?
Have a look at a few other ISP's threads on here where an actual ISP network (to some degree) is an issue every second or third comment is asking about the issue...
Blizzard generally pickup traffic in the UK and ISP's monitor generally their international connections so if it were wonky they would know about it as well as everyone would be complaining.
We're Hiring!
If you're a network guru, or just learning, a great communicator, patient, dedicated and willing to go the extra mile, we've got seats that need filling in our NOC and ISP support desk in JHB. You will be involved in any of the following (or more if you've got the skills): FTTH , FTTB , L2 and Wireless support. In addition, if you know the difference between PSTN and VoIP, BGP and OSPF or just know your way around Mikrotik, Arista or Cisco or have worked on HyperV, KVM (any flavour) and Linux (any Flavour), you may swipe right too. Please don't PM me for this, email your CV to hr [at] websquad.co.za
If you're a network guru, or just learning, a great communicator, patient, dedicated and willing to go the extra mile, we've got seats that need filling in our NOC and ISP support desk in JHB. You will be involved in any of the following (or more if you've got the skills): FTTH , FTTB , L2 and Wireless support. In addition, if you know the difference between PSTN and VoIP, BGP and OSPF or just know your way around Mikrotik, Arista or Cisco or have worked on HyperV, KVM (any flavour) and Linux (any Flavour), you may swipe right too. Please don't PM me for this, email your CV to hr [at] websquad.co.za
The wow issues aren't anything new, been experiencing issues since I signed up, but I just use ExitLag to deal with them. Game spikes between 160 and 300ms every few minutes otherwise. Discord having a near 300ms latency to the UK is something new from the last month.
Nemus
Expert Member
- Joined
- Oct 12, 2012
- Messages
- 2,066
- Reaction score
- 2,063
@websquadza where can I see the new marketing update on prices.
Do you have an IP we can use to check here? I think return is via nyix.
Jason-ZA
Expert Member
WoW has got a bit of a hybrid setup, some of WoWs servers are hosted on Blizzard infrastructure and some on google cloud, in-game depending on what zone you are in, and sometimes instances in-game are hosted on google cloud, and is load balanced between that and their own infrastructure. Google cloud traffic is picked up in JHB and carried overseas using Google's own transit, I have also had issues with WoW (I am with another ISP) due to Google's current capacity issues that they are experiencing in JHB.
The easiest solution is using a VPN hosted in the UK to bypass google's JHB POP and use ISP transit instead, if you are based in CPT you will get lower latency as well because the traffic wont have to go CPT > JHB > CPT > WACS -> UK -> WoW anymore, with a VPN it will go CPT -> WACS -> UK -> WoW.
The easiest solution is using a VPN hosted in the UK to bypass google's JHB POP and use ISP transit instead, if you are based in CPT you will get lower latency as well because the traffic wont have to go CPT > JHB > CPT > WACS -> UK -> WoW anymore, with a VPN it will go CPT -> WACS -> UK -> WoW.
Diesal
Expert Member
Anyone else getting those chains (server prediction errors) in Apex Legends specially on the London servers?
I'm having a poor experience recently, with high pings (250 ms on occasion coupled with the server prediction errors)
Edit #1:
My connection seems fine.
For reasons I don't understand I can't ping the two servers:
85.195.76.91 & 109.123.102.86 (those are only the two IP's I managed to capture)
I'm having a poor experience recently, with high pings (250 ms on occasion coupled with the server prediction errors)
Edit #1:
My connection seems fine.
For reasons I don't understand I can't ping the two servers:
85.195.76.91 & 109.123.102.86 (those are only the two IP's I managed to capture)
Last edited:
CrypticZA
Expert Member
- Joined
- Sep 21, 2019
- Messages
- 4,626
- Reaction score
- 2,627
Apex is a mess been struggling myself as well. Just an Fyi when you select London it assisgns you EU region meaning you can land on any of the servers.
I find when I land on Google servers its huge packet loss, prediction errors etc mess and this is due to Google being a mess in JHB and their network being really bad at the moment
I've been using a UK VPN and it's been perfect while my friend basically can't play the game on the same server... The one night I had like 65% loss on the server but my Discord was 100% and nothing else was lagging...
- Status