Web Squad ISP

[daelm]

Morning. I've asked the team to call you this morning and assist you to get everything finalised. Apologies, some of your mails are not being piped or not promptly. Have you tried using our portal (my.websquad.co.za)?

I do, but it's erratic. Not always available.

 

[websquadza]

I do, but it's erratic. Not always available.

Are you using Telkom mobile by any chance?

 

[Diesal]

Anyone else having no fibre vumatel in Cape Town southern suburbs? Been like this for 15min ish.

Had the same issue yesterday, went off just after 9 pm, I just attributed it to the loadshedding?

 

[websquadza]

Had the same issue yesterday, went off just after 9 pm, I just attributed it to the loadshedding?

Looks like it was load shedding related. Vuma are usually quick to react to and upgrade power at affected pops. These repeated outages are a disaster for non lithium / deep cycle batteries.

 

[daelm]

Are you using Telkom mobile by any chance?

Nope. I use you.

 

[websquadza]

Nope. I use you.

I thought you meant during an outage, apologies. And you're struggling to log into my.websquad?

 

[daelm]

I thought you meant during an outage, apologies. And you're struggling to log into my.websquad?

during outages I use Vodacom, but only if my inverter goes down. My WS is up and down generally, has been for some time. usually it times out.

 

[websquadza]

during outages I use Vodacom, but only if my inverter goes down. My WS is up and down generally, has been for some time. usually it times out.

Can you PM me a screenshot next time. You using IPv6? will be interesting to get times and logs to see what is happening. Haven't had other reports of issues access the platform.

 

[daelm]

Can you PM me a screenshot next time. You using IPv6? will be interesting to get times and logs to see what is happening. Haven't had other reports of issues access the platform.

will do, if i remember. not using IPv6

 

[Senshi]

My internet just dropped, Vuma areal. Radiokop, Roodepoort. @websquadza any idea why?

 

[websquadza]

My internet just dropped, Vuma areal. Radiokop, Roodepoort. @websquadza any idea why?

Just saw this, are you back online? Have you logged a ticket? Not seeing any NWIs

 

[daelm]

@websquadza problem?

 

[daelm]

@websquadza problem?

View attachment 1390426

this is the new line, btw

 

[websquadza]

@websquadza problem?

View attachment 1390426

this is the new line, btw

Not that I know of. FNO, area and expected speed? Could I ask you to send a ticket through so support can troubleshoot and escalate if needed?

 

[daelm]

Not that I know of. FNO, area and expected speed? Could I ask you to send a ticket through so support can troubleshoot and escalate if needed?

cool. theoretically 1000/200 Vumatel, Johannesburg (Melville)

 

[websquadza]

cool. theoretically 1000/200 Vumatel, Johannesburg (Melville)

trenched or aerial - I know the area has both? Shouldn't be an issue either way. Could you escalate so the team can run the standard battery of tests and get this sorted for you?

 

[daelm]

trenched or aerial - I know the area has both? Shouldn't be an issue either way. Could you escalate so the team can run the standard battery of tests and get this sorted for you?

trenched. i'll wait a while and see if it persists. if it does, log tomorrow

 

[websquadza]

trenched. i'll wait a while and see if it persists. if it does, log tomorrow

Quick check is to the local vuma handover: http://speed1-sa.venturanext.se/index.html - also bypass your router. You can send these results to support. Could be a bad optic, or an area issue.

 

[daelm]

comes and goes, it seems

 

[darrencon]

Anyone else having speed issues in Northriding? Getting 161Mbps on local speed test on a 1 Gbps line?