Web Squad ISP

[SeaSickMama]

Anyone who came here from Cool Ideas : Are you happy with the move?

Cool Ideas is not broken or anything just often enough streaming and browsing performance is just not up to what I expect.

The FNO seems to be the issue 90% of the time

 

[Loppas]

@websquadza When do you guys plan to offer higher than 40mb packages on openserve?

 

[SeaSickMama]

@websquadza What happening with your 200mbps MFN package still no update ?

 

[Zodiak]

Anyone who came here from Cool Ideas : Are you happy with the move?

Cool Ideas is not broken or anything just often enough streaming and browsing performance is just not up to what I expect.

Best move I ever made, Web Squad's service and support is 1000% better!

 

[DarkSt0rm]

Anyone who came here from Cool Ideas : Are you happy with the move?

Cool Ideas is not broken or anything just often enough streaming and browsing performance is just not up to what I expect.

I moved a few years ago from CISP to Wirulink due to all the speed issues people have been complaining about since (dismal international speeds for instance), with the poor support, etc (you can dig out my posts if you are interested), so I think I count? Lol

Moved to WebSquad this year and couldn't be happier (wasn't unhappy with Wirulink, but the 1gbit was too tantalizing to pass over). Support actually can provide support. Network issues are solved incredibly quickly. Speeds are consistent. @websquadza is incredibly knowledgable and doesn't mind taking the time to answer questions and explain the answers. Etc, etc.

I really hope things don't change as the company grows, as that would really be a shame...

 

[Sopbeen]

Network issues are solved incredibly quickly. Speeds are consistent. @websquadza is incredibly knowledgable and doesn't mind taking the time to answer questions and explain the answers. Etc, etc.

I really hope things don't change as the company grows, as that would really be a shame...

Yep. This pretty much sums it up for me. If I have a problem, they sort it out. The level of support I have received here really makes other ISP's look like amateurs.

I sincerely hope this recipe never changes. It's working out great for me.

 

[abudabi]

I echo the above sentiments but we have to be realistic.. I don't think this level of support is sustainable when they grow. I hope I'm wrong though!

 

[SFW007]

Any chance I can get my 100mb upgrade to push through that I requested this afternoon?

 

[websquadza]

Any chance I can get my 100mb upgrade to push through that I requested this afternoon?

Morning. Just followed up to see if this was processed, looks like the new service had not been activated. I’ve pushed it through. Your line will be running 100/10 now.

 

[SFW007]

Thanks bud really appreciate the support

 

[Cowboy619]

Internet down. Vumatel Cape Town. Lights are green

 

[Zodiak]

International seems to be down entirely, can't load pages and my Battle.Net launcher is saying I'm offline, local works. is there an issue?

 

[waynea]

@websquadza any update on the current downtime in the Northern Suburbs? Vumatel trenched

 

[Hingisp]

Yip down here in durban as well.. International is pocked

 

[Meester]

Jip, routing troubles again @websquadza ;(

hvfg # execute traceroute 12.0.1.28

traceroute to 12.0.1.28 (12.0.1.28), 32 hops max, 3 probe packets per hop, 84 byte packets

1 160.119.236.65 <as-vuma.cp-gwf-4-01.za.ws.net.za> 2.680 ms 2.596 ms 2.637 ms

2 160.119.233.130 2.632 ms 2.874 ms 25.098 ms

3 160.119.233.169 <core.as-01.cp1.za.ws.net.za> 1.281 ms 1.164 ms 0.944 ms

4 160.119.233.189 <core.cr-01.cp1.za.ws.net.za> 1.379 ms 1.355 ms 1.076 ms

5 160.119.232.19 <core.pe-xe-ip01.cp1.za.ws.net.za> 1.385 ms 1.464 ms 1.341 ms

6 197.157.79.33 50.890 ms 10.414 ms *

7 * * *

8 * * *

9 * * *

10 * * *

11 * * *

12 * * *

13 * * *

 

[SFW007]

Same cpt trenched vuma

 

[Cowboy619]

@DarkSt0rm hope your neighbours are not bothering you

 

[SFW007]

Strange fortnite working

 

[Meester]

I so wished I had an Openserve line available also ;(

 

[Zodiak]

Still down in North Riding, Randburg.....