Web Squad ISP

[Cowboy619]

Vuma. Capetown

Same. International down. Vuma trenched. Cape Town

 

[Sopbeen]

Yup Intl still down via Vuma Trenched in Durbanville, Cape Town.

 

[Cowboy619]

International down. Vuma Cape Town southern Suburbs

 

[websquadza]

Morning. Apologies for my silence here. Vendor switch failure after a software update. We’re awaiting a change and further feedback now.

 

[websquadza]

We have escalated this to exciting with the vendor. Full RFO to follow.

 

[Sopbeen]

We have escalated this to exciting with the vendor. Full RFO to follow.

Well, at least we're all excited together.

Good stuff

 

[SFW007]

Yeah kids were complaining last night needless to say they had to go to bed early

 

[websquadza]

Services have been restored. We’ve been manually changed over to another switch at Teraco. My apologies for the inconvenience. Full RFO to follow if you were affected.

 

[Meester]

SO who/were do we contact you (before 00:00 and after 07:00) if this happens in future?? it's 07:58 and I still couldn't get a phone line to be answered... even though the website stated 07:00-.

Services have been restored. We’ve been manually changed over to another switch at Teraco. My apologies for the inconvenience. Full RFO to follow if you were affected.

 

[Cowboy619]

Services have been restored. We’ve been manually changed over to another switch at Teraco. My apologies for the inconvenience. Full RFO to follow if you were affected.

Yip up and running again

 

[websquadza]

SO who/were do we contact you (before 00:00 and after 07:00) if this happens in future?? it's 07:58 and I still couldn't get a phone line to be answered... even though the website stated 07:00-.

Will be sending out a refreshed support and escalation matrix in due course. I am currently investigating why and how we dropped the ball in terms of after-hours support this time round and will put together a plan to ensure it does not happen again. Many of you will know from personal experience that we answer tickets right through the night and from the early morning hours - our team has always been committed to this

 

[Meester]

Well, at least we're all excited together.

Good stuff

Even more so when everybody (including my next door neighbors on BOTH sides) that I referred to WebSquad, was complaining to *me* about them not getting their NetFlix and YouTube streaming "fixes" last night

 

[DarkSt0rm]

Even more so when everybody (including my next door neighbors on BOTH sides) that I referred to WebSquad, was complaining to *me* about them not getting their NetFlix and YouTube streaming "fixes" last night

Yeah hahaha, only downside of referring people. When something goes wrong, it's *your* fault somehow...

 

[abudabi]

Must say I love how my netflix 4k streams take a second to buffer. 1%.. 2%.. 99%.. Start!

Good job websquad!

 

[wingnut771]

 

[websquadza]

View attachment 702973

And we're back up, with lg.db1 back in the mix.

 

[DarkSt0rm]

And we're back up, with lg.db1 back in the mix.

Has that Asian route been sorted yet?

 

[websquadza]

Has that Asian route been sorted yet?

Yup, China Telecoms has dropped advertisements to Liquid and things are back to normal. If you've got a particular route that's higher than usual, let me know and I'll check why it's gaining priority.

 

[lestoran]

Anyone who came here from Cool Ideas : Are you happy with the move?

Cool Ideas is not broken or anything just often enough streaming and browsing performance is just not up to what I expect.

 

[wingnut771]

Anyone who came here from Cool Ideas : Are you happy with the move?

Cool Ideas is not broken or anything just often enough streaming and browsing performance is just not up to what I expect.

yes, @Looney