Web Squad ISP

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Yup Intl still down via Vuma Trenched in Durbanville, Cape Town.
 
Morning. Apologies for my silence here. Vendor switch failure after a software update. We’re awaiting a change and further feedback now.
 
Yeah kids were complaining last night needless to say they had to go to bed early
 
SO who/were do we contact you (before 00:00 and after 07:00) if this happens in future?? it's 07:58 and I still couldn't get a phone line to be answered... even though the website stated 07:00-.
websquadza said:
Services have been restored. We’ve been manually changed over to another switch at Teraco. My apologies for the inconvenience. Full RFO to follow if you were affected.
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Meester said:
SO who/were do we contact you (before 00:00 and after 07:00) if this happens in future?? it's 07:58 and I still couldn't get a phone line to be answered... even though the website stated 07:00-.
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Will be sending out a refreshed support and escalation matrix in due course. I am currently investigating why and how we dropped the ball in terms of after-hours support this time round and will put together a plan to ensure it does not happen again. Many of you will know from personal experience that we answer tickets right through the night and from the early morning hours - our team has always been committed to this
 
Sopbeen said:
Well, at least we're all excited together.

Good stuff :)
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Even more so when everybody (including my next door neighbors on BOTH sides) that I referred to WebSquad, was complaining to *me* about them not getting their NetFlix and YouTube streaming "fixes" last night :( :D
 
Meester said:
Even more so when everybody (including my next door neighbors on BOTH sides) that I referred to WebSquad, was complaining to *me* about them not getting their NetFlix and YouTube streaming "fixes" last night :( :D
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Yeah hahaha, only downside of referring people. When something goes wrong, it's *your* fault somehow...
 
DarkSt0rm said:
Has that Asian route been sorted yet?
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Yup, China Telecoms has dropped advertisements to Liquid and things are back to normal. If you've got a particular route that's higher than usual, let me know and I'll check why it's gaining priority.
 
Anyone who came here from Cool Ideas : Are you happy with the move?

Cool Ideas is not broken or anything just often enough streaming and browsing performance is just not up to what I expect.
 
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