Services have been restored. We’ve been manually changed over to another switch at Teraco. My apologies for the inconvenience. Full RFO to follow if you were affected.
Will be sending out a refreshed support and escalation matrix in due course. I am currently investigating why and how we dropped the ball in terms of after-hours support this time round and will put together a plan to ensure it does not happen again. Many of you will know from personal experience that we answer tickets right through the night and from the early morning hours - our team has always been committed to thisSO who/were do we contact you (before 00:00 and after 07:00) if this happens in future?? it's 07:58 and I still couldn't get a phone line to be answered... even though the website stated 07:00-.
Yeah hahaha, only downside of referring people. When something goes wrong, it's *your* fault somehow...Even more so when everybody (including my next door neighbors on BOTH sides) that I referred to WebSquad, was complaining to *me* about them not getting their NetFlix and YouTube streaming "fixes" last night