Web Squad ISP

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Concentric said:
So my experience:
Signed up with web squad on Sunday, PMd @websquadza a couple of questions that I had.
He answered quickly...on Sunday evening i might add.

Accounts organised the Vumatel installation invoice for me on Monday which i paid.
Dealt with Martha over the phone, she was friendly and super helpful!
Called again a couple of times to follow up, never waited in a call queue, each time the staff where friendly, and answered all my questions.
Vuma did the install on Thursday.
Called WebSquad at 5:30 to ask if i could pay so i could get my login detail.
Lady said they will only invoice the next day, but gave me login details so i could connect anyways.
Static ip was configured, and my line is live.
I also really likes that the staff dont just give you standard replies, and dont treat you like an idiot.
They where all super friendly!
Thank you @websquadza , and keep up the epic work!!!!




International seems a bit weak, but im still a happy camper. (Am on wifi)

EDIT: Downloads from my Hetzner Germany server are maxing out my line so all good :)
Click to expand...
Download speedtest app on your phone and try london again.
 
abudabi said:
Just guessing here as I'm not sure how these things work (but keen for someone to explain)

Macrolan - https://bgp.he.net/AS37353
Websquad - https://bgp.he.net/AS328137
CISP - https://bgp.he.net/AS37680

The way I'm reading those links are that macrolan has 1 peer, websquad 2 and CISP 3 ?

Does that mean if seacom goes down, macrolan is dead?
Also seeing as both websquad and CISP list hurricane, does that refute the "one of the only ISPs that peer locally with hurricane electric " statement?
Click to expand...

Interesting seeing as SEACOM owns macrolan
 
Just something I've noticed regarding the LAN link light on my Vuma CPE box:

Green = 100mb
Orange = 1000mb
 
jeevadotnet said:
These speedtests means nothing: why?
1) all ISPs shape their traffic to give ookla best QoS
2) all tests should be at the same time, preferably at night when US is actually awake and everyone from GMT to GMT+5 is at home.

Posting speedtests from 7am means nothing.

Websquad is one of the only ISPs that peer locally with hurricane electric in Teraco Jhb. On seacom you peer over EU.

(I'm 200/200 + static ip with macrolan.co.za)
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"1) all ISPs shape their traffic to give ookla best QoS" and aliens abducted your friendand probed him?
No ISP in South Africa prioritizes ookla rofl, thats just dribble.

Educate yourself go and read about TCP window sized. Latency affects bandwidth ...

Mygaming did a nice article about it. Read it and go read other material, the network admins viewing the thread might just stop laughing at comments like these.
https://mygaming.co.za/news/broadband/120056-how-latency-affects-your-download-speed.html

Seacom peers directly with Teraco CPT/DBN/JHB not sure where you get your info ....
 
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wingnut771 said:
@websquadza

What is the FUP on 1gb lite?
Click to expand...

WHAT ABOUT YOUR 1 GBPS LITE FTTH SERVICE?
We're glad you asked. We want to make 1 Gbps mainstream. It's time South Africa experienced truly great, snappy internet. So we're introducing 1 Gbps lite.

Together with Vumatel, we've introduced our 1 Gbps Lite package as a 1 year trial. We're running this trial from 1 March 2019 to 28 February 2020, and we're giving it to you at an incredible price. Due to the design of this product, we are required to implement restrictions to traffic that may affect other users' experience.

To prevent network abuse, the following restrictions will apply to the Vumatel FTTH 1 Gbps lite package only:

  • No limits on data volume (you can download as much as you like)
  • Web traffic, streaming services, gaming will not experience any throttling or shaping of any kind
  • only P2P traffic (torrents, news servers and similar) traffic will be limited to 200 Mbps
  • International traffic (excluding traffic from CDNs and locally peered networks including, but not limited to: Google, Facebook, Microsoft, Amazon, Fastly, Limelight, Akamai, Cloudflare, HE, Valve (Steam), Apple and more - this list is continually expanding) will be limited to 200 Mbps.
 
I see in the portal that there is an upgrade/downgrade section.

If I go there it shows upgrade options up to 200mb only, and no downgrade options either.
 
wingnut771 said:
I see in the portal that there is an upgrade/downgrade section.

If I go there it shows upgrade options up to 200mb only, and no downgrade options either.
Click to expand...
I called and asked, the lady said you can downgrade, and you will be credited for the extra amount.
But wired that the 1Gbps Lite package is not listed
 
wingnut771 said:
I see in the portal that there is an upgrade/downgrade section.

If I go there it shows upgrade options up to 200mb only, and no downgrade options either.
Click to expand...

Morning! It seems I have a number of questions to answer today.

Regarding the 1 Gbps lite package, we're waiting for Vumatel to launch the product on the portal, so self-orders will only go active as soon as that's up. Live date on that is 1 March 2019.

You can contact support to queue your upgrade from our end.

We've also escalated the downgrades missing on the shopfront; unfortunately everything in that regard is operated by Vuma themselves. But as I mentioned above, our support team are always available to assist.
 
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