Web Squad ISP

Status
Not open for further replies.
@websquadza

hi again - not getting any joy having the billing corrected. consolidated the ticket in 966862.

thanks

​

 
websquadza said:
Little bit of good news - Vumatel have officially announced an extension to the 1 Gbps promotion; it's been extended until 31 December 2021
Click to expand...
@websquadza My 1Gbps line is now averaging 250Mbps, is it an issue i should log given that the 1 Gbps promotion has been extended ?

P.S I did not receive the call about downgrades and my line was running at 1Gbps until i switched to a new router to test, reverting back to the original router has speeds still stuck at around 200Mbps.
 
topdog said:
@websquadza My 1Gbps line is now averaging 250Mbps, is it an issue i should log given that the 1 Gbps promotion has been extended ?

P.S I did not receive the call about downgrades and my line was running at 1Gbps until i switched to a new router to test, reverting back to the original router has speeds still stuck at around 200Mbps.
Click to expand...

I’d say report to support.. Run the usual handover test first (connect directly to CPE and visit shop.vumatel.co.za and choose your local speedtest server) just to make sure, and speed up the ticket process.

Just for clarity (we’ve seen some confusion in this regard): All 1Gbps Vumatel lines are still 1Gbps; Vumatel extended the promo pricing and we will stick with the promo too.

Downgrades mentioned earlier last week related to a separate promotion we ran on another FNO.
 
websquadza said:
I’d say report to support.. Run the usual handover test first (connect directly to CPE and visit shop.vumatel.co.za and choose your local speedtest server) just to make sure, and speed up the ticket process.

Just for clarity (we’ve seen some confusion in this regard): All 1Gbps Vumatel lines are still 1Gbps; Vumatel extended the promo pricing and we will stick with the promo too.

Downgrades mentioned earlier last week related to a separate promotion we ran on another FNO.
Click to expand...
Is it working for you? Nothing happens with durban, opens a blank page. Tried brave, chrome and firefox.
 
wingnut771 said:
Is it working for you? Nothing happens with durban, opens a blank page. Tried brave, chrome and firefox.
Click to expand...

Working in JHB (though not logging tests all the time, which is a bit of a pain because Vuma comes back and says clients haven't run the test). First I hear about KZN. Any other trenched KZN clients struggling with the handover test?
 
websquadza said:
Working in JHB (though not logging tests all the time, which is a bit of a pain because Vuma comes back and says clients haven't run the test). First I hear about KZN. Any other trenched KZN clients struggling with the handover test?
Click to expand...
Can you confirm the address for it. My vumatel shop no longer has that link to check the speed anymore. Was it www.isp-handover.speedtestcustom.com
 
websquadza said:
No Network notices from Vumatel yet, please send in a ticket to support.
Click to expand...
Thanks for the quick response - I did a router reboot and all is back to normal again. Not sure if someone at Vumatel fiddled while it was busy rebooting? Let me know if you still want me to submit a ticket but all is back to normal now.
 
RazorCPT said:
Thanks for the quick response - I did a router reboot and all is back to normal again. Not sure if someone at Vumatel fiddled while it was busy rebooting? Let me know if you still want me to submit a ticket but all is back to normal now.
Click to expand...

If it's all sorted, there's no need to send a ticket. Could be a switch at the POP that rebooted or a tech working at a cabinet who mis-patched something.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X