Web Squad ISP

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ghostRgg said:
@Sopbeen I saw that...
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lmao yea but its not relevant - octotel and all ;P

Vuma and openserve was a better experience overall, but octotel has recently started becoming better. Not there yet, but the reliability is fine, so I can't complain.
 
@websquadza
Please help
1. I am no longer receiving my monthly statements via email.
2. I am trying to log in to log a support call, but the 2nd factor sms is not being received. I am on Telkom Mobile.
3. I cannot pay my bill because I cannot log in. :-(
 
craig1606 said:
@websquadza
Please help
1. I am no longer receiving my monthly statements via email.
2. I am trying to log in to log a support call, but the 2nd factor sms is not being received. I am on Telkom Mobile.
3. I cannot pay my bill because I cannot log in. :-(
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Can you drop me a PM with your details and I'll get someone to sort this out for you.

On a side note, we're aware of an issue with access to my.websquad.co.za from Telkom mobile (sessions drop). It's something on the CGNAT implementation on their network (connection tracking seems to drop NAT tables).
 
@websquadza

See you don't have official support on Sundays, but going to try my luck here.

Just confirmed with Rocketnet that Octotel has already cancelled the line, I have the new login details for my Websquad account but they're not working yet. Should I just wait or is there something you can do to get it working?
 
DrJohnZoidberg said:
@websquadza

See you don't have official support on Sundays, but going to try my luck here.

Just confirmed with Rocketnet that Octotel has already cancelled the line, I have the new login details for my Websquad account but they're not working yet. Should I just wait or is there something you can do to get it working?
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Our ticket based support is open (email or portal), just telephone support is closed.

Drop our team a ticket requesting activation. We’ll submit the order to Octotel. Their system isn’t automated- and their activation team don’t work on Sundays.
 
websquadza said:
Our ticket based support is open (email or portal), just telephone support is closed.

Drop our team a ticket requesting activation. We’ll submit the order to Octotel. Their system isn’t automated- and their activation team don’t work on Sundays.
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Thanks, I replied to Norah earlier I just suspect she's not available. I'll send a regular support ticket.
 
Not logging an issue, just happy with my 100mb service :D :D :D

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This during a Teams call..
 
I hope the extra R0.01 I'm being billed every month is being put to good use :P
 
websquadza said:
Can you drop me a PM with your details and I'll get someone to sort this out for you.

On a side note, we're aware of an issue with access to my.websquad.co.za from Telkom mobile (sessions drop). It's something on the CGNAT implementation on their network (connection tracking seems to drop NAT tables).
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Thanks for the help over the weekend. @websquadza
I managed to login this morning and pay my account.
 
It appears I still have to set my MSS clamping manually on my USG, same as with Rocketnet. Although with Rocketnet it would break SSL connections completely, now if I leave it on automatic it just makes general browsing very sluggish with things timing out left and right.

Is this possibly an Octotel thing, does anyone know why I need to change this?

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DrJohnZoidberg said:
It appears I still have to set my MSS clamping manually on my USG, same as with Rocketnet. Although with Rocketnet it would break SSL connections completely, now if I leave it on automatic it just makes general browsing very sluggish with things timing out left and right.

Is this possibly an Octotel thing, does anyone know why I need to change this?

View attachment 1005704
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It's more a USG thing. I'd recommend trying 1412 (1432 for full frame connections like Vuma trenched, and 1412 once the 20 byte PPPoE header is taken into account). Ubiquity has an odd way of automatically calculating MSS off a given MTU value; so we've found manually changing this setting helps.
 
websquadza said:
It's more a USG thing. I'd recommend trying 1412 (1432 for full frame connections like Vuma trenched, and 1412 once the 20 byte PPPoE header is taken into account). Ubiquity has an odd way of automatically calculating MSS off a given MTU value; so we've found manually changing this setting helps.
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Thanks. Do you have any support documents / FAQs on this topic? It would be useful for people running Ubiquiti gear? Their deployment is becoming a lot more common for normal consumers these days.
 
Does anyone else on gigabit have issues with Steam download speeds? I cannot seem to get either Cape Town or Joburg servers to exceed 180Mbps.

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This is on CPT servers, which is weird because I've never had issues with Steam before - it always used to max out my 200Mbit line and sit at the max speed constantly.
 
DrJohnZoidberg said:
Thanks. Do you have any support documents / FAQs on this topic? It would be useful for people running Ubiquiti gear? Their deployment is becoming a lot more common for normal consumers these days.
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I had endless crap with a Ubiquiti ER-X and MTU values / MSS clamping on multiple ISPs with Octotel since getting fibre. One day I just decided to buy a Mikrotik hEX to test it out and.. it just worked. Faster speeds, snappier loading times. Never looked back. Could've been PEBCAK but I don't think so. YMMV.
 
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