Web Squad ISP

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Savy561 said:
Replied to my ticket with MTR results.

Issue just popped up right now, I had an MTR running in the backround while this was happening but not seing any packet loss or anything but all webpage return a connection timed out error, netflix not loading, steam is offline but funny enough whatsapp and even mybroadband website loads fine.

When I receive a reply to my ticket I will send back the current MTR that ran in the backround while internet went funky.

Edit: Ok no packet loss to speedtest.dbn.websquad.co.za but seing some packloss to speedtest.websquad.co.za

These were both run while internet is mostly non functional:

WinMTR statistics​



​
Host%SentRecvBestAvrgWrstLast
RT-AX55-B47806656650040
160.119.237.1610665665271212
core.as-01.db1.za.ws.net.za06656651151
160.119.237.25406656651191


WinMTR statistics​



​
Host%SentRecvBestAvrgWrstLast
RT-AX55-B47805585580020
160.119.237.1610558558291262
core.as-01.db1.za.ws.net.za05585581131
160.119.232.731238934688188
Click to expand...
@websquadza any updates on this matter? Haven't received a reply to my ticket (#883766) yet but internet is unusable at the moment with almost all websites either returning an internal error message or they simply time out, work conference calls are also dropping and even netflix and youtube won't even launch. Please could you look into this?
 
websquadza said:
Cam you check this again, looks like an Edge router was having a bad time in JHB. We took it offline around 1pm. Things seem to have cleared up since.
Click to expand...

WinMTR statistics​



Host%SentRecvBestAvrgWrstLast
192.168.0.101171170010
160.119.237.127011711703280
160.119.237.69011711714291
160.119.232.133011711714291
160.119.232.124265843011298
197.148.65.16543422410123812
197.148.71.64144260324231
197.148.71.14404628173176193175
197.148.66.414342240177198177
195.66.226.234434224175184202177
137.221.79.33345033180218365225
No response from host1002300000
137.221.65.77364831180235561182
137.221.78.693747300196295181
137.221.66.474045270184208182
185.60.112.157404628181184205183

Take whatever piece of equipment you have at this location and set it on fire. It will be an improvement.
 
Savy561 said:
@websquadza any updates on this matter? Haven't received a reply to my ticket (#883766) yet but internet is unusable at the moment with almost all websites either returning an internal error message or they simply time out, work conference calls are also dropping and even netflix and youtube won't even launch. Please could you look into this?
Click to expand...
S7wede said:

WinMTR statistics​



​
Host%SentRecvBestAvrgWrstLast
192.168.0.101171170010
160.119.237.127011711703280
160.119.237.69011711714291
160.119.232.133011711714291
160.119.232.124265843011298
197.148.65.16543422410123812
197.148.71.64144260324231
197.148.71.14404628173176193175
197.148.66.414342240177198177
195.66.226.234434224175184202177
137.221.79.33345033180218365225
No response from host1002300000
137.221.65.77364831180235561182
137.221.78.693747300196295181
137.221.66.474045270184208182
185.60.112.157404628181184205183


Take whatever piece of equipment you have at this location and set it on fire. It will be an improvement.
Click to expand...

We are seeing some losses on our NLD paths. We are down one route between JHB and KZN (Major break on the fibreco route, excavator on site to repair damage caused by contractors); and the secondary is showing some loss despite only being at 30% capacity. We're engaging the route vendor for some feedback
 
websquadza said:
We are seeing some losses on our NLD paths. We are down one route between JHB and KZN (Major break on the fibreco route, excavator on site to repair damage caused by contractors); and the secondary is showing some loss despite only being at 30% capacity. We're engaging the route vendor for some feedback
Click to expand...
Vendor made some route changes around 3pm, path looking stable now.
 
websquadza said:
We are seeing some losses on our NLD paths. We are down one route between JHB and KZN (Major break on the fibreco route, excavator on site to repair damage caused by contractors); and the secondary is showing some loss despite only being at 30% capacity. We're engaging the route vendor for some feedback
Click to expand...
Thanks for the response and update, internet seems stable for the time being as well.
 
Any news on ipv6 tcp accelerator / alternate EU transit / Singapore latencies?
 
tehan said:
@websquadza Please reply to this, think you missed it. Also not getting a reply on the ticket #964479
Click to expand...
Sorry, been trying to at least get any update from Vuma before responding; it sucks saying that we're getting no new feedback every time you follow up. Our team is harassing everyone, but right now, heads are in the sand. I've asked our KAM to get involved as well.
 
Seeyou said:
Any news on ipv6 tcp accelerator / alternate EU transit / Singapore latencies?
Click to expand...
v6 Accelerator is up. Transit isn't yet - just followed up now to see what the holdup is as the ports are now up. Singapore - still an issue on the SAFE route, no ETR as of this morning.
 
websquadza said:
Sorry, been trying to at least get any update from Vuma before responding; it sucks saying that we're getting no new feedback every time you follow up. Our team is harassing everyone, but right now, heads are in the sand. I've asked our KAM to get involved as well.
Click to expand...
No stress, I know the deal with Vumatell, and I know you guys are on it! Thanks for doing everything you can regarding this, I know it must be frustrating.
 
websquadza said:
Escalated to account manager at Evotel as their support are incapable of anything beyond tier 1 (Checking line status). Thanks for your patience here.
Click to expand...
Not sure how much patience I am going to have left as I keep on having to answer the same questions and now it is a finger pointing exercise between ISP and FNO as who where the issue is.
 
darrencon said:
Not sure how much patience I am going to have left as I keep on having to answer the same questions and now it is a finger pointing exercise between ISP and FNO as who where the issue is.
Click to expand...

I understand 100%. We’ll fight the fight- just asking for a little patience. @EvotelZA have a poor attitude to dealing with support queries that fall outside the norm. We’ve addressed this with them previously and very little being done about it.
 
Xzib1t said:
@websquadza

Any update on the fix for the ddos protection? I mean it's not even funny anymore, think I'll have to downgrade....
View attachment 1158396
Click to expand...

DDos shouldn’t be affecting Paygate. Will check on what’s going on here - this is peering traffic.

Had a chat to the new provider yesterday- configs should be complete on their side by Tuesday and we’ll bring them up.
 
websquadza said:
DDos shouldn’t be affecting Paygate. Will check on what’s going on here - this is peering traffic.

Had a chat to the new provider yesterday- configs should be complete on their side by Tuesday and we’ll bring them up.
Click to expand...
Cool, keep us posted.

GitHub and Bankserv were definitely affected.

Edit: I should I use use PiHole as a recursive DNS server, could be the query that's being blocked?
 
Xzib1t said:
Cool, keep us posted.

GitHub and Bankserv were definitely affected.

Edit: I should I use use PiHole as a recursive DNS server, could be the query that's being blocked?
Click to expand...

What DNS are you querying? Bankserv is local and GitHub fed via Microsoft- peering. Can you PM me a trace?

Thanks
 
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