I understand and I've spoken to the agent in question. They have split the tickets again and addressed today's technical issue. Will make sure they learn from these mistakes.
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Web Squad ISP
- Thread starter Gazed416
- Start date
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Duplicate reply. Reserved for later
rvanwyk
Expert Member
No internet. Vuma Aerial Wilgeheuwel. Anyone else?
rvanwyk
Expert Member
Seems to be back. These drops lately are so freaking annoying
Apologies, we moved traffic off the accelerator to push an update to it. One prefix seemed to have not propagated quickly. Back up now
rvanwyk
Expert Member
Off again
Looney
Executive Member
Dead here as well, Vuma Aerial, Glenhazel.
Looney
Executive Member
@websquadza, I joined Websquad because of the stable network. Things were good. But lately there has been too many issues, unstable connection, drops. And I am not enjoying this experience any longer. I won’t waste my money on a service I am not getting. Having said that I will offer you a chance to make things right. So please, fix these issues ASAP.
Edit: it’s back up for now. Please don’t make this a habit.
Edit: it’s back up for now. Please don’t make this a habit.
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Diesal
Expert Member
Still using the MikroTikThat crystal ball... if only.
I'll ask the team for some ideas. What router are you using? Would be ideal to have this tracked at a hardware level.
On this note, we are planning a project for late Q1 2023 to better manage trenched IP allocations (very early planning stages); a by product/feature of this *could* include a link to our radius, which will then tally up the bytes as they pass through.
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CCR1009-8G-1S-1S+ | MikroTik
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Hi @Looney - thanks for your continued support and I agree, it's been a bumpy few days and we apologise for this. It's not the standard we've worked so hard to set and we are working hard to make sure this does not become a habit, and return the network to 100%.
While I'm on that note, JHB Update:
We've taken extensive measures to stabilise the network over the past two weeks. In addition, major changes, and issues (albeit unpleasantly timed), on FNO networks have prompted some additional modifications on our end- all for the better.
Our changes have included migrations of various core services within our network, a redesign of parts of our core to maximise resiliency and redundancy as well as migrating some services to new platforms. We're also adding more diversity with regards to upstreams and NLD capacity. Unfortunately this means some issues have taken longer to resolve than we would have liked - often requiring more extensive change controls or being dependant on 3rd parties to do their bit; and we thank you for your patience and continued support during this time. We will continue with a few of these changes over the next week or two, mostly in the 'graveyard' shift to minimise disruption. We value your continued feedback with regards to these changes.
We've taken extensive measures to stabilise the network over the past two weeks. In addition, major changes, and issues (albeit unpleasantly timed), on FNO networks have prompted some additional modifications on our end- all for the better.
Our changes have included migrations of various core services within our network, a redesign of parts of our core to maximise resiliency and redundancy as well as migrating some services to new platforms. We're also adding more diversity with regards to upstreams and NLD capacity. Unfortunately this means some issues have taken longer to resolve than we would have liked - often requiring more extensive change controls or being dependant on 3rd parties to do their bit; and we thank you for your patience and continued support during this time. We will continue with a few of these changes over the next week or two, mostly in the 'graveyard' shift to minimise disruption. We value your continued feedback with regards to these changes.
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Not seeing anything on the Vuma NNI or core side. Could be an area issue?
Not sure, been dead going on an hour now. My ISPs DHCP is non functional according to my router.
Edit: Checking DHCP status, it's just stuck on "Renewing" as well. CPE has a flashing blue light?
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Definitely a Vuma issue, DHCP is issued by them on trenched - I checked on your Object and can't get any stats. Not seeing any NWIs for your area yet, but likely POP related if your FX light looks right.
Checked CPE and it's a flashing blue light?
Edit: put a ticket in, #997610. Think the WS site might be having some issues as well, took a good 5 or 6 attempts to submit the ticket.
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Flashing blue light is usually a sign of fibre being down. Will ask the team to follow up on that ticket this am.
PM me any issues you got on the portal so I can ask the vendor to assist.
@websquadza same issue again tonight. I replied to the support ticket asking if I've turned it off and on again lol
Guess Vuma is going to have to send techs out to the area to find the fault
Edit: also just realised it went down at the exact same time again, to the minute. Everything is resolving to 10.0.0.1 if that info is worth anything.
Guess Vuma is going to have to send techs out to the area to find the fault
Edit: also just realised it went down at the exact same time again, to the minute. Everything is resolving to 10.0.0.1 if that info is worth anything.
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