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Napalm said:
Fibre again down, Vuma Trenched, Bellville , Bo Oakdale
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Please log with support as usual. I believe there are techs in the area doing some restorative and preventative maintenance - another client nearby confirmed he saw some techs working on the infrastructure. I'm not 100% sure your address is within this scope though. So as usual, log and we will escalate.
 
My Vuma Fibre has been down since late last night in Centurion. I have logged a ticket, curious if anyone else here has issues.
 
I am also noticing either DNS or Google services struggling over the past week or so, videos get delayed on Youtube before loading and websites have a pause before loading, something definitly feels off
 
Zodiak said:
I am also noticing either DNS or Google services struggling over the past week or so, videos get delayed on Youtube before loading and websites have a pause before loading, something definitly feels off
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I agree with this, been having random slow downs as described.
 
Zodiak said:
I am also noticing either DNS or Google services struggling over the past week or so, videos get delayed on Youtube before loading and websites have a pause before loading, something definitly feels off
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22Vanquish22 said:
I agree with this, been having random slow downs as described.
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Can you check which DNS servers you are being issued and try switch over to 1.1.1.1 and 1.0.0.1 if you get a chance? If we see any improvement, we'll send Google a ticket.
 
feesbees said:
My Vuma Fibre has been down since late last night in Centurion. I have logged a ticket, curious if anyone else here has issues.
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DFA are experiencing a major fault in Gauteng North (Tshwane, Pretoria East, Pretoria West and Centurion). Multiple services still affected, including a large number of Vuma Village backhauls. No ETR as yet.
 
websquadza said:
Can you check which DNS servers you are being issued and try switch over to 1.1.1.1 and 1.0.0.1 if you get a chance? If we see any improvement, we'll send Google a ticket.
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I'm also noticing this on my TT Connect line. YouTube struggles to load, well really any Google service. My DNS servers are currently set to 1.1.1.1 with 1.0.0.1 as backup as well as Quad9s main and backups. Tested with and without Google DNS as well and no improvements. Been experiencing for a couple days now.
 
Zump said:
I'm also noticing this on my TT Connect line. YouTube struggles to load, well really any Google service. My DNS servers are currently set to 1.1.1.1 with 1.0.0.1 as backup as well as Quad9s main and backups. Tested with and without Google DNS as well and no improvements. Been experiencing for a couple days now.
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Thanks for the feedback, can you confirm the result below: https://redirector.googlevideo.com/report_mapping?di=no
 
websquadza said:
Can you check which DNS servers you are being issued and try switch over to 1.1.1.1 and 1.0.0.1 if you get a chance? If we see any improvement, we'll send Google a ticket.
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Currently using that DNS, the slow down happens at random. Only on Google services tho. Everything else loads just fine.

The issue isn't to hectic, just an observation over the weeks noticing the slow down.
 
22Vanquish22 said:
Currently using that DNS, the slow down happens at random. Only on Google services tho. Everything else loads just fine.

The issue isn't to hectic, just an observation over the weeks noticing the slow down.
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If you can pinpoint anything, it will help. I've asked our team to be extra vigilant with Google services and report any issues internally. It's best to get a ticket open with Google early; their NOC usually denies any issue exists, then asks for more tests than a life insurance application (which takes time), pass the ticket team to team like a hot potato, and finally acknowledge the issue in broad terms. However, these niggles are similar to what we've seen in the lead up to last year's two major Google issues - so it would be great to try get on their case as soon as possible.
 
Zump said:
160.119.230.XYZ => websquadza-jnb1 (160.119.230.0/23)
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This means our cache is still in production for your content (which it should be and confirms what we see on our side, that traffic levels are still good). It seems more like backfill and non-cached delays. Will keep an eye on it from this side.
 
@websquadza - is there an update on new Octotel package pricing/speeds with their pricing changes that appear to be coming? I see it looks like my 100mb package has also reverted to 100mb already, not sure why that'd be the case with the special till the 28th?
 
Chiller89 said:
@websquadza - is there an update on new Octotel package pricing/speeds with their pricing changes that appear to be coming? I see it looks like my 100mb package has also reverted to 100mb already, not sure why that'd be the case with the special till the 28th?
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Comms will be sent out regarding Octotel's package changes as soon as our commercial team have a chance to finalise them. They are working on it, so expect the update soon.
Double up promo is still in full swing - no changes from ours or Octotel's side (as far as we know), please can you send a ticket through so our team can investigate?
 
Connection just died.

How long before I should log a ticket?

Vumatel Cape Town Southern Suburbs

Edit: 10 mins is long enough I think :)
 
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