Web Squad ISP

[websquadza]

Everything is slow. Whenever I open the YT app, it takes ages to load and eventually just shows my offline downloads.

In some cases, it does load but then the comments section of a video says I’m offline. Weird.

At the moment, it seems to be working but I’ve noticed the issue comes up regularly

This sounds more like a complete loss of connectivity than a sluggish issue? Not what other users are describing. Have you raised a ticket so the team can help investigate?

 

[websquadza]

All my neighbours on different ISPs also seem to be affected. I wonder what’s happening

Likely a Vuma area fault. Log a fault so we can escalate

 

[JOEY_8]

Likely a Vuma area fault. Log a fault so we can escalate

Thank you. It definitely seems to be the case. Fault logged at 14:30 but no reply yet: Ticket ID is 564382


Regarding the YouTube issues, I’ll monitor it once the internet is back and make a new ticket related to it if the issues persist.

 

[DarkSt0rm]

Again...

 

[BouncyNinja]

ok, second time now, all international traffic just drops ??

 

[DarkSt0rm]

ok, second time now, all international traffic just drops ??

yeah gone again... this is fun....

 

[nelis]

Same here all traffic drops. This has been going on for a few days now it seems

 

[BouncyNinja]

hope its not time to start looking for a new ISP, i dont game much, mrs been saying its been doing this all week to eu?

 

[BouncyNinja]

if i use a mtn dongle, international works, if i use my fibre line, no international

 

[DarkSt0rm]

Morning. One of our transit vendors completed some overdue switch replacements last night. However, it seems they didn't follow SOP of downing BGP sessions gracefully first and keeping them down until the L1/L2 legs were tested and complete. Sessions seem to have flapped a few times, restored for a short while and then flapped again for a while- causing quite a bit of consternation while the network recalculated routes (reconverged). We will address this with the vendor.

From yesterday, so I'm guessing its the same issue again

 

[GoneWithTheWindows]

hope its not time to start looking for a new ISP, i dont game much, mrs been saying its been doing this all week to eu?

Starting to think the same.

Support from Websquad has been terrible of late. My eu speeds are trash have been for weeks and they do nothing. When they did log it with Vuma they gave them the wrong address! So they just never came and this was 2 weeks ago!

Now my plex streaming services wont work and im being told its my isp.

Been with them for years - sad they are going the same way as most isp's go in sa.

 

[Zodiak]

I am also seeing issues since yesterday, can't even run Speetest, just says connecting and Google search has a delay loading the site or results, something is definitly not ok

 

[BouncyNinja]

LTE

 

[Zodiak]

 

[BouncyNinja]

@websquadza , any ideas on whats happening?

 

[Zodiak]

Likely a Vuma area fault. Log a fault so we can escalate

Don't think this is a Vuma area fault as I am experiencing similar in Johannesburg and he is in KZN.

 

[DarkSt0rm]

It's the same vendor issue again as yesterday I'm willing to bet, you can get around it by using a ZA VPN

 

[BouncyNinja]

seems not even websquad can see a websquad test server?

 

[Zodiak]

To me it almost seems like a DNS issue, there is a delay with loading everything, especially international traffic but when it loads it's fine (full speed) - if it loads

 

[BouncyNinja]

It's the same vendor issue again as yesterday I'm willing to bet, you can get around it by using a ZA VPN

so now i need to subscribe to a vpn to use my fibre? lol