Web Squad ISP

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feo said:
IT just ignored me, I'll ask again tomorrow.

I don't know if they will provide me an address to test latency against.
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Do you have a url you connect to? Or is windows resource monitor showing anything? Let me know if we need to extend the trial
 
websquadza said:
Do you have a url you connect to? Or is windows resource monitor showing anything? Let me know if we need to extend the trial
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I connect to my work VM via Citrix.

Basically I go to a link in my browser, enter my OTP and username/pass and then I click on a link that takes me to my work VM.

I'm not sure if testing against that URL will actually tell us anything about the actual connection to the VM itself.

You have any experience with debugging Citrix VDI latency issues? I'm a bit clueless here.
 
feo said:
I connect to my work VM via Citrix.

Basically I go to a link in my browser, enter my OTP and username/pass and then I click on a link that takes me to my work VM.

I'm not sure if testing against that URL will actually tell us anything about the actual connection to the VM itself.

You have any experience with debugging Citrix VDI latency issues? I'm a bit clueless here.
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Resource monitor,look for the busiest citrix processes on the network tab trafficwise,grab IPs
 
feo said:
Seems ok now, was just on a few random videos earlier.

Is TikTok ok? Performance in loading TT lives feels noticeably laggier than on Vox.
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OK good to know. I'll need to ask the team to check on TikTok and see how the lives feel. Thanks for the heads up.
 
PsyWulf said:
Resource monitor,look for the busiest citrix processes on the network tab trafficwise,grab IPs
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feo said:
I connect to my work VM via Citrix.

Basically I go to a link in my browser, enter my OTP and username/pass and then I click on a link that takes me to my work VM.

I'm not sure if testing against that URL will actually tell us anything about the actual connection to the VM itself.

You have any experience with debugging Citrix VDI latency issues? I'm a bit clueless here.
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Citrix should still be establishing a direct connection, so an IP from resource monitor would go a long way to figuring that issue out.
 
feo said:
Resource Monitor is a flood of IPs, how exactly do I narrow down and identify what IP I'm looking for here?
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Try filter by bitrate- a Remote Desktop streaming session should show up as constant traffic as opposed to some smaller connections here and there. Reverse dns records sometimes also include keywords like Citrix. I’m not 100% versed on the Citrix setup though.
 
websquadza said:
Try filter by bitrate- a Remote Desktop streaming session should show up as constant traffic as opposed to some smaller connections here and there. Reverse dns records sometimes also include keywords like Citrix. I’m not 100% versed on the Citrix setup though.
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Ok, I think I found something.

Process name is wfica32.exe and Googling it shows it's related to Citrix ICA connections.

I'll PM you the IP address now.
 
Vuma having issues again? Just dragged myself out of bed and I see network is dead. Can't get onto websquad to even log, stupid vodacom
 
@websquadza I can't actually even log. WHMCS is complaining about a missing captcha and there is no captcha on the mobile theme

Edit: back up, but you need to fix that catcha bug. Had to go up the mountain to get a good enough cell signal to open the desktop site
 
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DarkSt0rm said:
@websquadza I can't actually even log. WHMCS is complaining about a missing captcha and there is no captcha on the mobile theme

Edit: back up, but you need to fix that catcha bug. Had to go up the mountain to get a good enough cell signal to open the desktop site
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Thanks for the heads up - can you send me a screenshot of the captcha bug? Will get the guys onto it asap.

Zodiak said:
Fibre dead again, Randpark, Randburg, 2nd time this week
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DarkSt0rm said:
Vuma having issues again? Just dragged myself out of bed and I see network is dead. Can't get onto websquad to even log, stupid vodacom
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An increasing number of non Network Incident (NWI) related short outages in the JHB region these past weeks. We will bring this up with a SDM. Sending a ticket gets a Tier 1 "client is online" response, so pretty pointless.
 
@websquadza

Looks like a big portion of Vuma's network is down in Roodepoort.

My whole area is down (all different ISP's). I've logged a support ticket.

#550328
 
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