What do you want from your ISP?

As a business, do you think your ISP understands your needs?

  • Yes

    Votes: 58 34.1%

  • No

    Votes: 112 65.9%
  • Total voters
    170
-- Treat thier customers like human beings
-- Redundancy/good QoS/low downtime
-- good flexible hours of support
 
Setup & Support (remember most small to medium besinesses don't have the technical know how to set up internet connections)
Quality Service.
Good fail safe if one network goes down eg IS (dunno whats this called) and this should cost more as not everyone needs this facility ie reliabilty
Priority service for business use.
E-mail sercurity.
Pricing should be flexible ie customers should have the abilty to choose a custom set of facilty eg If want good fail over but dont need uncapped.
 
- Redundancy
- Technical Details (what is shaped, the order it is shaped)
- Network status page (Mweb has a good one)
- A salesperson
- A reseller account, to get my clients on their network as well, not to make money
 
From a business side, I want my ISP to be reliable and have slick customer service.
From a home side, I want my ISP to be affordable but still have a decent amount of bang-for-buck.

Currently my ISP for home and business are one in the same, but am still satisfied.

Telkom are the nanas I always have problems with, every week calling to say my DSL isn't Syncing, which may be why they aren't my ISP but that's another issue.
 
Lanthie said:
Speed
Reliability
Stability
Intelligent support technicians (first line)
Super intelligent support technicians (2nd line)
Unshaped
Uncapped
Fair price
Click to expand...

24/7 constant speed uncapped unshaped unthrottled english speaking and understanding support/tech support at a reasonable price.
 
- Service equal to what I pay for.
- Fair pricing
- Quality of service
- Tripple play
......
 
Treat customers as ...hmmm....well like customers that they want to keep !

Efficient service

Innovation

Flexibility - choices

Full broadband service - data bundle for all channels, online storage, hosting, cloud computing, mobile device support

Value add services

Functional online account services!
 
Good speed at all times
Value for money
WiFi hotspots
Cheap Voip and fax services
Reliable support
Reliable e-mail services
 
Low connection ratio
No 'slow time'
Support must be accessible quickly
Competitive pricing
 
Business
Uptime + knowledgeable technical support

Private
Low ping and price.
 
Quality connections, good response on email enquiries, a online portal to manage the accounts and track usage. After a few months a survey of usage and suggestions which package would suit the logged usage better.
 
Consistent Speed
Affordability
Clear Fair use Terms, including information on when shaping applies (No isp has got this one yet)
Uncapped
Smtp server
Uptime
 
ISP requirements

rpm said:
Hi folks

We are doing a short survey to try to understand what small and medium sized businesses want from ISPs. It will be great if you can tell us what your business expects from your ISP (hence not your residential needs, but rather your business needs).

Please post what you want from your ISP in your business here.
Click to expand...
Price, consistent throughput,
 
voted no, cause they do not provide a stable connection at the speed I applied for. Is all I want, give me what I pay for and try be up for more than 10 days a month.
 
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