What's up with Digital Addiction?

We are now under new management and our first goal will be to give the greatest service ever
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Like...omg. No wai! Like...seriously?
 
eitai2001 said:
Dude ... I am totally for this thread if no one helps these guys out ... but don't you think it's a little out of your place to make these useless remarks here? From my perspective, I see you attempting to reduce the reputation of the competition in a direct sense ... that's slightly unethical.
You're better off not saying anything in a thread reporting bad things about your competition ... trust me ... if you reply in your own personal capacity, then fine ... but you are replying under the PCDirect brand? I don't know how many other people see this in the same light, but it would surely affect my perception of PCDirect...
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Agreed, wonder if it's still Alan? The previous oke that used to use the nick - he didn't seem as choplike - and then the account was banned for some or other reason I don't know of.
 
killadoob said:
This pc direct oke is a such a chop dude.

I avoid his website like the plague. It's actually shocking how someone who runs a company can act like such a chop. If anything i would rather chance my like with digital than buy from pc direct haha.
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Rainy said:
Yea, I called him out for trolling these forums, and he took offence to that, calling me rude..... he is a troll
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Yeah, and looks like he has been banned twice already, once as PC Direct and once as G1mpz.
 
For those guys here that have had, and are still having an issue ... please PM me with the details, I am meeting with the new owners on Monday and will try get your stuff resolved. From what I can see with discussions, they are trying their best to bring the company back up again, and I am going there to give them a few pointers.
 
eitai2001 said:
For those guys here that have had, and are still having an issue ... please PM me with the details, I am meeting with the new owners on Monday and will try get your stuff resolved. From what I can see with discussions, they are trying their best to bring the company back up again, and I am going there to give them a few pointers.
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Good luck :)
 
eitai2001 said:
For those guys here that have had, and are still having an issue ... please PM me with the details, I am meeting with the new owners on Monday and will try get your stuff resolved. From what I can see with discussions, they are trying their best to bring the company back up again, and I am going there to give them a few pointers.
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Always fighting the good fight hey? Good on you mate!

Greylor said:
Like...omg. No wai! Like...seriously?
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ROFL maybe eitai is meeting her at the mall
 
Hi Guys.

Firstly, I would just like all of you to know that we have not disappeared off the grid. We have recently taken over and have been trying our best to get to grips with everything.
Secondly, we want you to know we're always here to help. Via the forum, this will be our official username and point of contact.

Please could those of you that have been having issues that have not been sorted out yet, please contact us ASAP either via MyBroadband and/or on either of the telephone numbers below ... we want to resolve all issues.

Landline: 011 794 7100
Cellphone: 079 886 7810

You can ask for Nikki or Venessa, but if we are not in the office or on a phonecall, you can leave a message with Sam and we will phone you back ASAP.

Please always feel free to PM us here and we will reply.

In the last couple of months, Digital Addiction has had a spate of bad luck, and unnecessary problems, and we have now taken over to resolve all these issues.

This does mean we are having teething problems, as we are new to Digital Addiction ... but as I mentioned earlier, we want to make sure you guys are sorted out and not left hanging and that we return Digital Addiction to the level of service you became accustomed to.

We want to be as transparent as possible, so please ask us any questions that you have about the company and us as new management, and we will try our very best to answer you.

Regards

Venessa van Deventer
Digital Addiction
(Nikki will also be replying via this username)
 
Welcome to you Venessa and Nikki.

I really hope you all have not bought a sinking ship and hope that you're going to turn the tide on this one.
This thread, especially has raised so many alarms and I sincerely hope you guys can turn them off.

Best of luck in your endeavours.
 
Shake&Bake said:
Welcome to you Venessa and Nikki.

I really hope you all have not bought a sinking ship and hope that you're going to turn the tide on this one.
This thread, especially has raised so many alarms and I sincerely hope you guys can turn them off.

Best of luck in your endeavours.
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Thank you for your well wishes and we really hope to prove to everybody that we are here to provide an excellent service at the best prices possible.

Both positive and negative feedback is always appreciated so we can see where we can better ourselves.

Kind Regards
Venessa
Digital Addiction

CellBel said:
Welcome, and it's good to see you're almost back on track.
Good luck.
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Pulse said:
This is awesome news, welcome back and good luck with the venture.
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Thank you so much for the positive wishes it is greatly appreciated!:)

Kind Regards
Venessa
Digital Addiction
 
3 words

Potential customer relations....

Good to hear Digital Addiction team. Pay no heed to the doom mongers here. Just focus on the client+service and all will be hundreds again!
 
One question - what happened to the previous owner (Conrad)? If you cant tell us anything because of legal reasons or whatever then dont worry.

Good luck with the business!
 
Good way to start things off I reckon, especially using Eitai's help. Best of luck with the endeavour!
 
Thank you so much! Always good to know there is still positiveness out there and people willing to give us a chance to prove ourselves, and I really hope that we can turn this thing around as soon as possible.
We will definitly be giving our customers the best service possible.

Kind Regards
Venessa
Digital Addiction
 
mass09 said:
DigitalAddiction, how do you explain this?
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Uhm, have you read through the whole thread? They've recently taken over the company and are attempting to resolve the issues with Conrad, the previous owner.
 
Well if they weren't ready to manage the store, maybe they should have closed for a while rather than providing no service. I'll stick to the competition, thanks.

When did management change? Dates please.
 
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