What's up with Digital Addiction?

flarkit said:
Uhm, have you read through the whole thread? They've recently taken over the company and are attempting to resolve the issues with Conrad, the previous owner.
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Yes, to be fair I suspect our beef lay with the previous owner and not the current one. Best of luck to the new team - there's a mountain of work to be done to restore this brand's reputation. Kudos for posting in this thread as it's probably the best place to start seeing as it's so high in the Google rankings.
 
They also need to update their prices.
E.g. The AMD 1090T is going for about R2.5, not the R3.3k they are selling.
 
Hi Everybody,

Burning the midnight oil.

As explained before, the company is under new ownership. I have personally joined the team at the beginning of November and have been trying to go through all the previous issues seeing where we can assist and try help out where ever we can.

I have been working in IT Sales for the last 10 Years, for companies such as DiData and Axiz. I have recently decided to spend more time with my children and run this between our offices in Honeydew and home.

My partner Nikki has had 12 years experience in Sales working for companies such as Sanlam.

Our two other partners have collectively 30 years in Web Development and Data Basing for companies such as FNB, Medscheme and Anglo.

We have employed a full time Data Capturer to update all prices and intend to keep them completely up to date. Additionally we have a full time web developer and technical person (hardware etc.) dealing with the site and any queries.

As an aside we have put some serious money into this to get the right systems in place, offices and people and really intend to turn this venture into the best online Technical Store in South Africa.

We believe that in such a competitive market service is what will distinguish us from our competition.

Hope you all have a wonderful evening and we will chat again soon! :)

Kind Regards
Venessa
Digital Addiction
 
Excellent, sounds like you've got a decent team there.

Good luck with the re-launch/continuation of the business.
 
mass09 said:
Well if they weren't ready to manage the store, maybe they should have closed for a while rather than providing no service. I'll stick to the competition, thanks.

When did management change? Dates please.
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You're missing the point. Conrad was the person who didn't reply to phones, faxes and emails. The new owners are now busy responding to people who had received poor service from Conrad. Kindly get the facts straight before you start mud-slinging
 
Welcome Venessa...

it is sounding quite positive. I really do wish you well.

Maybe register here in the Beta Dealer Section of the Hardware forum and put up any specials from time to time ?

DigitalAddiction said:
As an aside we have put some serious money into this to get the right systems in place, offices and people and really intend to turn this venture into the best online Technical Store in South Africa.

We believe that in such a competitive market service is what will distinguish us from our competition.

Hope you all have a wonderful evening and we will chat again soon! :)

Kind Regards
Venessa
Digital Addiction
Click to expand...
 
flarkit said:
You're missing the point. Conrad was the person who didn't reply to phones, faxes and emails. The new owners are now busy responding to people who had received poor service from Conrad. Kindly get the facts straight before you start mud-slinging
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Yes, that's why I asked for dates. Still, the brand provided bad service regardless of management. They explained so it's not an issue anymore.
 
So is it ok if we buy stuff for you guys now or should we give you a week or 2 to get everything back on track?
 
I sent them a query regarding the honouring of warrantees should my rig fry up and got the following response in about 15 minutes :

"Hi

We are committed to service excellence and hope that will get out there soon.

We will honor your guarantees.


Kind Regards
Nikki
Digital Addiction
"

I feel pretty relieved, and if their prices are similar to when I bought they are worth it. My R10k rig would have cost R12k at most other online shops when I bought....
 
Why would they not? If you have the paperwork and the supplier-chain is still intact, then there would be no issue IMO.
 
lloydkayak said:
I sent them a query regarding the honouring of warrantees should my rig fry up and got the following response in about 15 minutes :

"Hi

We are committed to service excellence and hope that will get out there soon.

We will honor your guarantees.


Kind Regards
Nikki
Digital Addiction
"

I feel pretty relieved, and if their prices are similar to when I bought they are worth it. My R10k rig would have cost R12k at most other online shops when I bought....
Click to expand...



True.When I bought my rig in June from DA the total came to 10.4k and at other shops it would have been 12k-13.5k
 
Hi,

You are more than welcome to buy from us now.

Please note that we are still in the process of updating the website but if you phone us or email us with a query or for a quote we will be able to assist you in that matter.

Kind Regards
Venessa
 
What online shops are you guys using that are 2-3k more than DA.

You must be using some really expensive sites or possible do not shop well.
 
Digital Addiction CS2010 Playseats Special

Hey guys!

Just some exciting news!
Digital Addiction just personally designed and sold their first 10 x CS2010 Digital Addiction Playseats (Gaming Chairs)! We also have great specials on our ASUS notebooks!
Please visit our website for more information!

You have never seen anything like this yet!

Digital Addiction Team:whistle:
www.digitaladdiction.co.za
 
Digital Addiction

Yeah :) we have been working our fingers to the bone to get the site up and running again and still busy getting our prices in order. But we will get there very soon! ;)
 
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