When will iBurst drop prices...?

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jannievanzyl said:
Consider it escalated. And thanks for the heads-up on the negative bit. :)
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Thank you for escalating this, it's much appreciated. However, I really feel that people like myself (all those affected by the dodgy billing and usage issues) should be compensated in some way for TCF purposes (treating customers fairly). My usage is incorrect right now, I am not sure what my usage actually stands at. My connection is stil throttled and my downloads which are not resumable keep resetting themselves and I have to start from scratch which then mean I have lost bandwidth. I used up a lot of airtime on my cell speaking to your tech support who kept on basically telling me that I am not throttled and I have bandwidth - the issue is still not resolved.

I really do feel that Iburst should compensate all Iburst users this month with some form of bandwidth give away in line with the upgrade faults experienced by everyone. We pay good money to Iburst and deserve better service!
 
I am being serious in the questions that I ask and expect a response to all questions as the iBurst CEO has specifically requested questions instead of assumptions.
 
Zodiak said:
We pay good money to Iburst and deserve better service!
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You do and you should, can't agree more.

The incorrect usage and throttling is a known problem and the patch is running as we speak. If all goes well it should be completed by early AM.
 
jannievanzyl said:
You do and you should, can't agree more.

The incorrect usage and throttling is a known problem and the patch is running as we speak. If all goes well it should be completed by early AM.
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Sorry Jannie, to sound like a broken record but you didn't seem to comment on the compensation issue, does that mean this will not be considered for the inconvinience caused/money and bandwidth lost?
 
Gekco said:
I am being serious in the questions that I ask and expect a response to all questions as the iBurst CEO has specifically requested questions instead of assumptions.
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And I've answered you. But you clearly don't (or won't) believe me so I'm willing to honour your request for an independant audit. I've got nothing to hide.

That way your answers will have credibility.

When can I expect your auditors?

Gecko, you've shown time and time again that you're just out to attack iBurst and/or myself. Remember your 15+ posts asking for links when I said iBurst is well priced compared to ADSL? Just like you're doing at the moment, you posted the same question over and over again, like a stuck record.

And when I did post the data showing that iBurst is indeed cheaper than ADSL on most packages, you never responded but started to attack on other fronts.

So here is your chance to get the answers you want. So I challenge you; Send an forensic audit team over and let's put this to bed.

Your call.
 
Zodiak said:
Sorry Jannie, to sound like a broken record but you didn't seem to comment on the compensation issue, does that mean this will not be considered for the inconvinience caused/money and bandwidth lost?
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What would work for you guys? And don't rip the ring out of it! :D
 
jannievanzyl said:
And I've answered you. But you clearly don't (or won't) believe me so I'm willing to honour your request for an independant audit. I've got nothing to hide.

That way your answers will have credibility.

When can I expect your auditors?

Gecko, you've shown time and time again that you're just out to attack iBurst and/or myself. Remember your 15+ posts asking for links when I said iBurst is well priced compared to ADSL? Just like you're doing at the moment, you posted the same question over and over again, like a stuck record.

And when I did post the data showing that iBurst is indeed cheaper than ADSL on most packages, you never responded but started to attack on other fronts.

So here is your chance to get the answers you want. So I challenge you; Send an forensic audit team over and let's put this to bed.

Your call.
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Please answer the questions I have asked (at your request) instead of trying to deflect from them.
Please do not make assumptions.
 
Gekco give it a rest... Go back a page and read what dappled said, he answered all of your questions pretty well. Theres no need for jannie to answer them again.
 
Mental-Tree said:
500megs of bandwidth should do it :P
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Definitely, as a customer also affected, 500mb would be a generous gift of goodwill and would definitely satisfy me (i'm cheap), not to mention, doing such a thing would be unprecedented.... unless anyone can name one occasion in the last 5 years when a large telecoms operator has appropriately and fairly compensated for severe network problems, something which every operator has suffered from on more than one occasion.
 
jannievanzyl said:
What would work for you guys? And don't rip the ring out of it! :D
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Thank you for considering this because it does make a difference to the average user and word of mouth spreads. I think I have to agree with the others that 500 MB to 1 Gb would be a descent compensation in this instance and to know that the issue will be resolved shortly as well. Also, to know that I will be billed correctly this month would give me a peace of mind as I haven't yet been debitted at all.
 
Is it in the interest of the shareholders of iBurst to keep prices and profit margins as high as possible for as long as possible?
Yes or No?
Is the billing and usage tracking system 100% accurate?
Yes or No?
Would iBurst be willing to undergo an independent audit of their billing and usage tracking software, data and systems?f.
Yes or No? (You answered yes on this one..) "The incorrect usage and throttling is a known problem and the patch is running as we speak."
Will iBurst carry the cost of such an audit or will an individual iBurst customer be expected by iBurst to pay for this?
Yes or No?

PS:
When did I say that I would be sending over auditors?
A link to the post would be useful.
When did I say that auditors would be visiting you on Monday?
A link to the post would be useful.
 
Zodiak said:
Thank you for considering this because it does make a difference to the average user and word of mouth spreads. I think I have to agree with the others that 500 MB to 1 Gb would be a descent compensation in this instance and to know that the issue will be resolved shortly as well. Also, to know that I will be billed correctly this month would give me a peace of mind as I haven't yet been debitted at all.
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Trust me, if you get billed correctly this month it will give me *great* peace of mind as well. :)

(not really off topic, work with me here): Do you guys get your statements and invoices by snail-mail or e-mail?
 
jannievanzyl said:
Trust me, if you get billed correctly this month it will give me *great* peace of mind as well. :)

(not really off topic, work with me here): Do you guys get your statements and invoices by snail-mail or e-mail?
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Jannie, if I get overcharged I am going to Instant Message you personally ;) I hope that's acceptable.

My statements are supposed to be by e-mail, haven't had a single one though.
 
Gekco said:
Is it in the interest of the shareholders of iBurst to keep prices and profit margins as high as possible for as long as possible?
Yes or No?
Is the billing and usage tracking system 100% accurate?
Yes or No?
Would iBurst be willing to undergo an independent audit of their billing and usage tracking software, data and systems?f.
Yes or No? (You answered yes on this one..) "The incorrect usage and throttling is a known problem and the patch is running as we speak."
Will iBurst carry the cost of such an audit or will an individual iBurst customer be expected by iBurst to pay for this?
Yes or No?

PS:
When did I say that I would be sending over auditors?
A link to the post would be useful.
When did I say that auditors would be visiting you on Monday?
A link to the post would be useful.
Click to expand...

You asked for an independant audit and I honoured your request. I assumed Monday (i.e. asap), so my bad. I thought it's important to you as you posted about it in a number of places.

You well know the answers to the other questions, so why do you keep on with this? But I'll humour you.

Yes
Yes, but no for the UIS
Yes
No, yes

There, do you feel better?

So, now in return; Are you going to send auditors, yes or no?
 
jannievanzyl said:
Do you guys get your statements and invoices by snail-mail or e-mail?
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I personally get it by snail-mail, my bill for September was debited on 25th August. So I'm okay.

I haven't received the statement, because of the post office strike, not because of iBurst.
 
Zodiak said:
Jannie, if I get overcharged I am going to Instant Message you personally ;) I hope that's acceptable.

My statements are supposed to be by e-mail, haven't had a single one though.
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Better to PM Shaun as I don't monitor the forum 24x7, even if Gecko expects it. But Shaun do and will escalate promptly and copy me in.
 
jannievanzyl said:
Better to PM Shaun as I don't monitor the forum 24x7, even if Gecko expects it. But Shaun do and will escalate promptly and copy me in.
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Ok will do, thank you :-) and is it fair to say that we might receive some of that compensation discussed earlier in the form of bandwidth and when will a decion be made around that?
 
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