MWEB CEO explains their Uncapped ADSL Acceptable Use Policy

I don't think the problem here is with the unshaped package per se, but more the fact that power users have no real other options. The addict accounts are priced far beyond what a normal person could afford. Makes me wonder if they are using SAIX bandwidth and not Seacom bandwidth for this package.

So what's left is the shaped uncapped. I dont think most of us here would mind paying extra for something that is slightly less shaped and slightly less contended, but to go from R539 to R1999 is just asking too much. If Openweb can have a GOLD uncapped option for R200 more, why can't MWEB?

The are other reasons for wanting uncapped with less shaping. Not just torrents. My bro and I got this mainly for gaming. Yet pings are high thanks to the contention. The only other option we have is to move to Openweb. I'm not even a huge downloader. Just over 200gigs this month so far. Every month it will get less and less as I get everything I want.

Come one MWEB. Why not have an "add-on" that we can purchase to get better overall performance? That way your power users have a real option and pay more the way it should be.
 
So please explain, MWEB WHY at 7am sharp without fail, news server downloads crash from 300kbps + to 60kbps plus if you are lucky... then after say 8am it all but crashes... and this only on working days...

Like this:
Untitled5.png
 
Last edited:
Don't think that is what he meant....HTTP is still unshaped and if you are running a internet cafe you will basically have cheap unshaped bandwidth...
they are trying to identify those people...you cannot visit 1000+ sites a day....if you do you are either a internet cafe or large business :)
 
Am I the only one that was expecting a clarification given the headline? Seems like unspecific mumbo jumbo to me...
 
I think MWEB’s policy is entirely fair. The MWEB CEO said previously that their Fair Use Policy does not mean you can’t use P2P services and the like – but it is not fair to run an Internet café on it or share this connection with your whole dorm where everyone runs torrents.
 
rave said:
Am I the only one that was expecting a clarification given the headline? Seems like unspecific mumbo jumbo to me...
Click to expand...
I think you may expect ‘You may use 300 GB’ or ‘we will shape from 7 till 7’, but MWEB does not do that and hence you will not get what you are looking for ;)
 
I have noticed my speeds drop sharply during business hours and steadily pickup outside of business hours.
I work from home as a contractor and use the same line for work during the day. So for me the way MWeb does things works well. During the day all normal work related activities work as I would expect them to work yet my personal downloads etc... slow down which I also expect. After work my downloads pickup again and every night I host MW2 games via XBox live with great connections for everyone.

In short, I think the way MWeb works just rocks. Suits both the personal and business sides of my life 100%. And it works consistently like this right through the month.
 
rpm said:
I think you may expect ‘You may use 300 GB’ or ‘we will shape from 7 till 7’, but MWEB does not do that and hence you will not get what you are looking for ;)
Click to expand...

/me smiles, waves... and moves along.
 
BradBowlLlama said:
So please explain, MWEB WHY at 7am sharp without fail, news server downloads crash from 300kbps + to 60kbps plus if you are lucky... then after say 8am it all but crashes... and this only on working days...

Like this:
Untitled5.png
Click to expand...

Are you serious? What a moronic statement
 
how hard is it to give us numbers?

their restriction policies arent some magical AI. Its based on fixed rules. so why not post those rules here?
 
BradBowlLlama said:
So please explain, MWEB WHY at 7am sharp without fail, news server downloads crash from 300kbps + to 60kbps plus if you are lucky... then after say 8am it all but crashes... and this only on working days...

Like this:
Untitled5.png
Click to expand...

Are you perhaps not in the league of heavy users that they are shaping? :D

zeely said:
how hard is it to give us numbers?

their restriction policies arent some magical AI. Its based on fixed rules. so why not post those rules here?
Click to expand...

The CEO has mentioned it in this article and previous press releases that I've seen iirc, that they are offering an uncapped service - just that uncapped.
From what I've seen in the press over the last few months - they break it down quite simply by stating; that there is no magic number - it's simply monitoring abuse or abusers which whom affect the network at large and those select few will be shaped to death.
 
Shake&Bake said:
From what I've seen in the press over the last few months - they break it down quite simply by stating; that there is no magic number - it's simply monitoring abuse or abusers which whom affect the network at large and those select few will be shaped to death.
Click to expand...

Actually no they don't shape their heavy users or any user on a individual basis, this was discussed quite extensively in the other thread, I suggest people read it, thats where the actual response from Mweb was first posted. Their main concerns are the heavy http users who are abusing the network and the folks who disguise their p2p traffic as http thus bypassing the shaping rules and particulary the businesses trying to work over a residential account.
 
Kosmik said:
Actually no they don't shape their heavy users or any user on a individual basis, this was discussed quite extensively in the other thread, I suggest people read it, thats where the actual response from Mweb was first posted. Their main concerns are the heavy http users who are abusing the network and the folks who disguise their p2p traffic as http thus bypassing the shaping rules and particulary the businesses trying to work over a residential account.
Click to expand...

Noted ;)
 
rpm said:
I think MWEB’s policy is entirely fair. The MWEB CEO said previously that their Fair Use Policy does not mean you can’t use P2P services and the like – but it is not fair to run an Internet café on it or share this connection with your whole dorm where everyone runs torrents.
Click to expand...

It's pretty clear that you haven't attempted to "run an internet cafe" or even share your torrents "with your whole dorm". On a 384 line it is impossible. Perhaps with a 4 meg line you could share torrent bandwidth with a few people if you are prepared to wait a week for whatever it is you want to download. You definitely can't browse whilst doing it.

The comes the question why Mr. Jansen is using these exaggerations to justify heavy shaping. The answer is obvious. The more shaping MWEB does, the less bandwidth is used and the cheaper the service is to run.

By 'blaming' other heavy users (which he says is a "small number of users") he can justify MWEB's restrictive and variable quality of service.

As for his terms of service. In the beginning there was no mention of uncapped in the TOS. Even after a change to the terms after May, it still doesn't mention uncapped. Again, keeping it vague suits.
 
Tanya35 said:
It's pretty clear that you haven't attempted to "run an internet cafe" or even share your torrents "with your whole dorm". On a 384 line it is impossible. Perhaps with a 4 meg line you could share torrent bandwidth with a few people if you are prepared to wait a week for whatever it is you want to download. You definitely can't browse whilst doing it.

The comes the question why Mr. Jansen is using these exaggerations to justify heavy shaping. The answer is obvious. The more shaping MWEB does, the less bandwidth is used and the cheaper the service is to run.

By 'blaming' other heavy users (which he says is a "small number of users") he can justify MWEB's restrictive and variable quality of service.

As for his terms of service. In the beginning there was no mention of uncapped in the TOS. Even after a change to the terms after May, it still doesn't mention uncapped. Again, keeping it vague suits.
Click to expand...

Tanya. Everyone is starting to get sick of your complaining. MWEB doesn't make you happy. We get that. Why not try openweb gold or some other more expensive uncapped package that may meet your needs?

Seriously now.
 
If it requires a Fair Use Policy, then it's not really uncapped isn't it?

Uncapped should only be limited by the physical restraints of your line.

The only other limitation I am willing to concede is an after hours policy. i.e. no heavy downloading during business hours.

But after that it should be flood gates open.

What Mweb is selling is not an "uncapped" account. It is a heavily throttled high cap account.

I am surprised more people haven't taken them to the ASA already for false advertising.

But of course we warned people about this from the start. Mweb cannot be trusted.
 
Qwikslver said:
Tanya. Everyone is starting to get sick of your complaining. MWEB doesn't make you happy. We get that. Why not try openweb gold or some other more expensive uncapped package that may meet your needs?

Seriously now.
Click to expand...

+1. The MWeb service happens to work great for me seeing as they do actually provide a pretty stable http service. The last thing I would want is to use uncapped where browsing during the day becomes too slow to work on.

The P2P shaping is fine for me, I can still download far more than i need in a month on torrents or on filesharing services. They generally aren't even shaped that badly at all for me. I think Tanya35 got a particularly bad service for some reason.

And Tanya35, have you used a 4mb Mweb uncapped account? You can very easily browse while downloading torrents, exactly because the torrents are shaped and the browsing not. You also don't have to wait a near a week to download anything. Your comments are way further off the mark than the MWeb CEO's if you ask me.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X