Further RAGE dump - re Telkom

D

DrewChan

Expert Member
Joined
May 19, 2010
Messages
4,937
Reaction score
3
Location
Cape Town
For those of you that don't know - after waiting 41, working days so that I could have my landline installed on a Saturday Telkom decided to reschedule me to a Wednesday forcing me to take a day off work, I then demanded to speak to a supervisor who garaunteed me that once my landline was up he would send my DSL line through instantly. Phoned again today re: DSL line, turns out the "Supervisor" is merely another callcentre agent and no action has yes been taken on the DSL line. As far as I can see there are no lines for complaint into Telkom - well none that actually work.

How can they still exist :'(
 
Your title immediately made me go look for this:
le-poop-640x1888.png
 
Update - Telkom messed up again, after asking numerous times for a self install - They have scheduled a "Technician" for the 12th.

Firstly WTF I was told 3 - 7 working days MAX
2nd I asked numerous times for a self install

(PS I was told by guy that installed my phone line that my exchange is fine and theres space)
 
update - telkom still not done, as per agent this morning - just needs to be activated on her side then its done - she'll do it immediately, phoned them 2 hours later and apparently this was not the case, rather my area runs on fibre so they have to convert it to cable before they activate adsl - dunno sounds like crap to me.

Phoning back at 14:00 so sick of this.
 
If you don't have name and salary ref of the people you speak to, along with date and time of call, no-one can take any action ...
 
Been told the 12th now as this is when the technician can come out to convert from fibre - so from around Feb 6th to April 12th FUUUUU.....
 
DrewChan said:
Been told the 12th now as this is when the technician can come out to convert from fibre - so from around Feb 6th to April 12th FUUUUU.....
Click to expand...

You must be in a bad area, since I always get fast responses here from Telkom which is mostly 2 days.
 
Bad Area?? Im in Bloubergstrand Cape Town- I have now been told adsl will only be done next month - does anyone think I should go to ICASA over 3 months is just stupid for basic services
 
DrewChan said:
Bad Area?? Im in Bloubergstrand Cape Town- I have now been told adsl will only be done next month - does anyone think I should go to ICASA over 3 months is just stupid for basic services
Click to expand...

yes probably a lack of technicians wanting to do work
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X