OFFICIAL Web Africa Network Upgrade Thread

Degraded

Even slower now

Code: 
C:\>ping www.cisco.com

Pinging e144.dscb.akamaiedge.net [23.67.80.170] with 32 bytes of data:

Reply from 23.67.80.170: bytes=32 time=234ms TTL=53
Reply from 23.67.80.170: bytes=32 time=226ms TTL=53
Reply from 23.67.80.170: bytes=32 time=227ms TTL=53
Reply from 23.67.80.170: bytes=32 time=234ms TTL=53

Ping statistics for 23.67.80.170:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 226ms, Maximum = 234ms, Average = 230ms

Something has fallen down ......
 
Yup can confirm that its IS's network. Gconnect IS is basically dead too.
 
Evening guys

Sorry about this, had to run into the office.
http://forums.webafrica.co.za/showthread.php/12491-ZA-Degraded-ADSL-Services-Outage

waServerStatus said:
Date: 28 February 2013
Time: 19:40
Attending: Upstream Network Engineers
Impact: Intermittent connectivity issues

IS picked up a fault between Cape Town and JHB causing intermittent problems across all ADSL services. IS Engineers currently working on the problem.

We apologise for any inconvenience this may cause.
Additional feedback to follow
Click to expand...

Will provide feedback as soon as I get it.
 
You should start to see an improvement as the links seem to be stabilising.
 
WAJeff said:
You should start to see an improvement as the links seem to be stabilising.
Click to expand...

Thanks Jeff.

DL is running at pretty much full 10 meg and streaming radio good, and browsing fine. So let's hope we can get this during office hours too
 
The link has been restored and traffic is stabilising.
We'll continue to monitor the situation closely with IS.
 
Jeff I have been experiencing and many others the same across other ISP, Afrihost, OW, Mweb that the adsl in cape town region is really bad.

I have never had a issue like this before and it looks like exchange, but honestly If so many people experience this type of impact then there must be a fault of some sorts on the Telkom Infrastructure in Cape Town Area.

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 184 ms 187 ms 193 ms 196-210-147-1.dynamic.isadsl.co.za [196.210.147.1]
2 188 ms 179 ms 166 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
3 149 ms 157 ms 183 ms 196.35.115.136
4 210 ms 198 ms 205 ms core2a-ctn-gi0-1.ip.isnet.net [168.209.2.6]
5 155 ms 157 ms 148 ms 168.209.6.131
6 161 ms 177 ms 195 ms mweb.cinx.net.za [196.223.22.32]
7 205 ms 211 ms 228 ms tengig0-0-0-1.cpt-p-2.mweb.co.za [197.84.4.166]
8 240 ms 222 ms 241 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
9 252 ms 247 ms 248 ms 196.28.178.66
10 202 ms 178 ms 199 ms cte-core-sw2.vwol.net [196.41.144.35]
11 256 ms 263 ms 265 ms www.mweb.co.za [196.2.63.110]

Trace complete.
 
jannier said:
Jeff I have been experiencing and many others the same across other ISP, Afrihost, OW, Mweb that the adsl in cape town region is really bad.

I have never had a issue like this before and it looks like exchange, but honestly If so many people experience this type of impact then there must be a fault of some sorts on the Telkom Infrastructure in Cape Town Area.

Tracing route to mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 184 ms 187 ms 193 ms 196-210-147-1.dynamic.isadsl.co.za [196.210.147.1]
2 188 ms 179 ms 166 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
3 149 ms 157 ms 183 ms 196.35.115.136
4 210 ms 198 ms 205 ms core2a-ctn-gi0-1.ip.isnet.net [168.209.2.6]
5 155 ms 157 ms 148 ms 168.209.6.131
6 161 ms 177 ms 195 ms mweb.cinx.net.za [196.223.22.32]
7 205 ms 211 ms 228 ms tengig0-0-0-1.cpt-p-2.mweb.co.za [197.84.4.166]
8 240 ms 222 ms 241 ms vlan11.cpt-hscore-1.mweb.co.za [196.28.178.99]
9 252 ms 247 ms 248 ms 196.28.178.66
10 202 ms 178 ms 199 ms cte-core-sw2.vwol.net [196.41.144.35]
11 256 ms 263 ms 265 ms www.mweb.co.za [196.2.63.110]

Trace complete.
Click to expand...

Heya!

If I compare to the tracert's you posted on our forums yesterday, the results above do point to an exchange related issue :(
184ms off the bat is never good to see :(

If you line is with us we'll be able to log a fault for you and get it pushed to be sorted sooner rather than later.
Telkom are also running work tomorrow morning at 5am, hopefully that will improve things too http://forums.webafrica.co.za/showthread.php/12489-ADSL-Western-Cape-Maintenance
 
OK I will hold of till tomorrow then, this is definitely not an exchange congestion, it is more like the a overload of the transit routes between DSLAM's too ESR - too ISP IPC's
 
I'm reading through a few posts and have picked up that you guys are battling with downloads during the day/ office hours.
Can you please let me know what you're trying to download? Whether it be from torrents, NNTP, HTTP etc etc?

Please also include your ADSL account type within the responses so our Engineers can get a better idea on where to start looking.

b@nD said:
Jeff
Perhaps you need to look at this ?

From Telkom

Code: 
Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\>ping www.netgear.com

Pinging netgear.com [206.16.44.90] with 32 bytes of data:

Reply from 206.16.44.90: bytes=32 time=371ms TTL=234
Reply from 206.16.44.90: bytes=32 time=370ms TTL=234
Reply from 206.16.44.90: bytes=32 time=372ms TTL=234
Reply from 206.16.44.90: bytes=32 time=370ms TTL=234

Ping statistics for 206.16.44.90:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 370ms, Maximum = 372ms, Average = 370ms

C:\>ping www.cisco.com

Pinging e144.dscb.akamaiedge.net [84.53.184.170] with 32 bytes of data:

Reply from 84.53.184.170: bytes=32 time=45ms TTL=56
Reply from 84.53.184.170: bytes=32 time=45ms TTL=56
Reply from 84.53.184.170: bytes=32 time=45ms TTL=56
Reply from 84.53.184.170: bytes=32 time=46ms TTL=56

Ping statistics for 84.53.184.170:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 45ms, Maximum = 46ms, Average = 45ms

C:\>


From WA

Code: 
C:\>ping www.netgear.com

Pinging netgear.com [206.16.44.90] with 32 bytes of data:

Reply from 206.16.44.90: bytes=32 time=348ms TTL=230
Reply from 206.16.44.90: bytes=32 time=347ms TTL=230
Reply from 206.16.44.90: bytes=32 time=349ms TTL=230
Reply from 206.16.44.90: bytes=32 time=344ms TTL=230

Ping statistics for 206.16.44.90:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 344ms, Maximum = 349ms, Average = 347ms

C:\>ping www.cisco.com

Pinging e144.dscb.akamaiedge.net [2.18.112.170] with 32 bytes of data:

Reply from 2.18.112.170: bytes=32 time=201ms TTL=54
Reply from 2.18.112.170: bytes=32 time=199ms TTL=54
Reply from 2.18.112.170: bytes=32 time=199ms TTL=54
Reply from 2.18.112.170: bytes=32 time=199ms TTL=54

Ping statistics for 2.18.112.170:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 199ms, Maximum = 201ms, Average = 199ms

C:\>

As you can see your akamai connection is on a different IP range and is a bit slow ? :)
Click to expand...

This is interesting.
Looks like we're routing internationally whereas Telkom look like they're routing to local caching services.

Can you drop me a PM with your account details and ADSL account type so I can pass this onto our Engineers.
 
Valhallan said:
Well so much for the grand IS backbone...the way webafrica was selling it you swear the net would be perfect after the move..

The first day was perfect (Burst to 530kb/s) but now I'm getting shapped on http to half connection speed ! Multi-session FTP maxes out at 170kb/s.

4mb/s Uncapped account
5 Star deep in the green

Local
http://www.speedtest.net/result/2541616690.png

International
http://www.speedtest.net/result/2541623674.png

NOT HAPPY :cry:
Click to expand...

We experienced issues between CPT and JHB earlier tonight.
Can you re-run these tests tomorrow morning/ night and see if the issues still persist? Could you also include a tracert here so we can further identify the issues.

NomNom said:
Everything seems good now thanks Jeff
Click to expand...

Great stuff, thanks for letting me know :)
 
Yeah, also looks back to normal now...getting full speed again :D
 
I cant view my star rating anymore , says i need to log in :(

I am logged on my account , when i press manage on the 1mps account , it says i need to log in.
 
hereticangel said:
I cant view my star rating anymore , says i need to log in :(

I am logged on my account , when i press manage on the 1mps account , it says i need to log in.
Click to expand...

Just spoken to our devs and there is an issue with our Customer Zone at this moment which they investigating.

I will post feedback as soon as I get more information.
 
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