ADSL problems caused by new system: ISPs

rpm said:
ADSL problems caused by new Telkom system: ISPs

Internet service providers say that a new management system for Telkom’s ADSL network could be causing issues for users
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Someone somewhere is very confused?

I was directly told by TelkomZA (Gerard Coghlan Telkom Social Media Team) that the ASSIA profiles have been suspended in January already until further notice.

They are quite willing to tell us to "GTFO" and "STFU" when raising issues regarded to ASSIA. I've been regraded myself after having a perfect and stable line, just out of the blue to be told that its not ASSIA and that I 'never had' 20mbs because of distance.

However none this can be true as I was told otherwise by CrystalWeb and the initial technician that came out phoned the upgrade through himself. This after he told me no one finished the upgrade it was just left hanging.

I mean having had the line on 20mbs for about 1.5 weeks must have been good dream :rolleyes:

Lot of telkom BS going about as per usual
http://mybroadband.co.za/vb/showthr...ead-Part-2?p=14817938&viewfull=1#post14817938
http://mybroadband.co.za/vb/showthread.php/686288-ISPs-no-longer-in-control-of-lines

Of course we are left to our own devices without a happy ending in sight. Funny that TelkomZA was also quick to point out that none of this could have been caused by ASSIA.
 
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My lines changed last week from 'Interleaved' (part of the ASSIA system) back to 'fast path', so have Telkom realised that the new system does not work?
 
Finding alot of crossed ADSL lines lately.
Coupled with accounts linked to your dsl number, doesn't end well...
 
A friend is having severe issues with his Telkom line, probably due to this. Afrihost are out of ideas, and have even go as far to blame the internal part of the network (A Belkin router, a switch and 2 wifi hotspots) the issues started happening a week after replacing the router due to a lightning strike, switching ISP accounts helps for a little while, but after 2 minutes its back to square one. Huge packet loss on the later steps when doing a trace route. Its been close on 3 months now and I'm about to recommend that he cancels and moves to a WISP
 
I can testify that ASSIA software is doing a shockingly bad job. Had a client who's line managed to cling to 20mbps sync with 6.5dB upstream SNR during the daytime. At night (when the wind blows from the east, the moon is full and sky is clear, you get the picture) line sync would either drop completely and be unattainable for hours or worse: keep sync with so many line errors that line speed effectively drops to about 0.5mbps. I suffered through about 2 hours of holding with the Telkom call center before being told that they cannot set the profile, and that is being done by software. Luckily TelkomZA on MyBroadband was able to assist and drop the line to 15mbps. That combined with a Billion 8800NXL solved the problem. I have to say, that Billion's sync stats are incredible compared to the rest.

Sidenote: the only people I have every come across who have tried to lower line speeds to solve every and any possible DSL problem have been Telkom technicians. It makes sense though, they get paid (or at least they get to keep their jobs nowadays) by how many tickets they close a week.
 
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my 8MB line went to 5.6MB and it is slow as hell to do anything. Telkom has such a crap layout of ADSL and VDSL all we need the FTTH to replace everything and NOT by Telkom. Make this all Private or use DFA.
 
This explains why my 20mbps line magically set itself to have a max sync rate of 17mbps even though my line stats most of the time show can breeze thru 20mpbs easily.

I understand that ADSL is a best effort service but for Telkom to unilaterally revise my max sync rate without my permission, while I pay for the full service, is just not on. At least give me the option to advise whether I want my max sync rate downgraded or not if you pick up issues with it!!!!

To top it off, I spent countless hours with clueless call agents for about a month before getting thru to someone who finally managed to reset my sync rate back to 20mbps. None of them believed I was initially able to sync at the max rate just fine! This is absolutely disgusting.

This company is a nightmare. Can't wait for a fibre alternative. I've just about had it with them.
 
Very very poor system. It basically wants to set the line so I should never drop meaning it drops sync speed by 3 or 4Mbps to bring the SNR up and if that does not have the desired effect then it switches you mode to interleave mode which destroys local latency......

It simply just does not work and you end off logging faults for advanced adsl support to help you change the profiles back sSsince first line support can no longer do that.
 
“We believe this deployment has been complicated by environmental factors such as Eskom load shedding and the fact that it coincides with the constant, intrusive maintenance work taking place due to Telkom’s ongoing [next-generation network] rollouts,” Cloete said.
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How is this intrusive maintenance? Its necessary maintenance on the network.
 
mozez said:
This explains why my 20mbps line magically set itself to have a max sync rate of 17mbps even though my line stats most of the time show can breeze thru 20mpbs easily.
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Yeah, I've been on a 20MB profile for probably 2 years or so, even before it was publically available with no issues. Down to 17MB, and was told that I can only get 10MB due to distance from exchange.

They (Telkom) then blamed underground cable, and now they just close the calls I log without even calling me.
 
Same problem with me but different speed.
The usual distance from exchange and closing support ticktes that are not resolved...
whatwhat said:
Yeah, I've been on a 20MB profile for probably 2 years or so, even before it was publically available with no issues. Down to 17MB, and was told that I can only get 10MB due to distance from exchange.

They (Telkom) then blamed underground cable, and now they just close the calls I log without even calling me.
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Aaah so that is why all of a sudden, like since a week or 3 ago, my perfectly dandy 10mbps line started flapping and syncing at speeds ranging from 1 - 4mbps ?

Also got the horse **** tale of "No you cannot get 10mbps, because you're too far away from the exchange"

I've downgraded to 4mbps anyway, I'm not paying these incompetent criminals to give me bad excuses.
 
whatwhat said:
Yeah, I've been on a 20MB profile for probably 2 years or so, even before it was publically available with no issues. Down to 17MB, and was told that I can only get 10MB due to distance from exchange.

They (Telkom) then blamed underground cable, and now they just close the calls I log without even calling me.
Click to expand...

That's exactly what I was told as well, seems to be one of the default answers they give instead of analyzing their own internal systems first. When I asked the agents why my line was syncing at 17mb with very good line stats and not going the full 20mb as before, they couldn't answer me on this. All the agents could do was a port reset, which didn't solve anything as all.

I had about 5 different calls logged over the past month to sort this out, with technicians coming over to my premises and finding no faults whatsoever there. Who is actually monitoring that this new system is actually working properly? Why is it that 1st line support and even some technicians going to people's premises have no visibility on what effect this system actually has on our ADSL lines?

I repeat, this is disgusting service only tolerated because I can't afford to go mobile because of my high internet usage.
 
Same problem here, perfectly stable 20Mbps VDSL line, usually giving me 19Mbps, now down to 3Mbps.

Line stats great.

Roll on FTTH, should be up in a month or two.
 
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