MTN mum on billing problems

Look at it this way, there are no complaints of under-billing plus these consumers had the choice to go with Vodacom anyway :p
 
What is the consequence of bad service? Can subscribers do anything about it other than complain? What powers do consumers really have against these large corporations operating successfully outside of SA (Nigeria, etc) these days? Do they really care about the SA consumer who can only jump to Vodacom in reality? Is Vodacom then any better? Just wondering ...
 
mtn are such screw ups, they havent debited my girlfriend's account for 2 months now, although i have phoned to complain, received ref: numbers, still the same crap, and she cant even use her phone, and they not interested in resolving it...i am sick and tired of their service, i will no longer be recommending them to anyone in the future!
 
Yes there should be a clause that says if you not happy with your contract you can give your phone back and cancel it without any penalties. But I geuss that would only happen in our dreams as with everything else in south africa.
 
BeVonk! said:
What is the consequence of bad service? Can subscribers do anything about it other than complain? What powers do consumers really have against these large corporations operating successfully outside of SA (Nigeria, etc) these days? Do they really care about the SA consumer who can only jump to Vodacom in reality? Is Vodacom then any better? Just wondering ...
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The only real thing consumers can do regarding mobile services nowadays, is port their number to another provider. The big SA corporates don't care about anything until they start seeing their numbers decrease.
 
tjunyat said:
The only real thing consumers can do regarding mobile services nowadays, is port their number to another provider. The big SA corporates don't care about anything until they start seeing their numbers decrease.
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Port to ... ? The one is as bad/good as the other ... and the choice for all practical purposes is between VC and MTN, unless data is never used when Cell C becomes an option. The networks know that real competition doesn't exist. MTN will get the disgruntled Vodacom customers and Vodacom will get the disgruntled MTN customers ... and so they exchange customers all the time. No one ever outgrows the other in terms of disgruntled customer migrations.

People want cell phones ... they are desperate for it ... and as long as there is desperation on the customer side there will not be service as it should be. The networks must become the desperate ones ... then only will things change.
 
yup i know how they feel mtn once billed me an extra R400 for internet usage, although i don't use my phone with internet, what happened i had to pay for it, way to go mtn. rock solid service
 
snail said:
mtn are such screw ups, they havent debited my girlfriend's account for 2 months now, although i have phoned to complain, received ref: numbers, still the same crap, and she cant even use her phone, and they not interested in resolving it...i am sick and tired of their service, i will no longer be recommending them to anyone in the future!
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if you only knew the problems i had with them. you would feel lucky, so many times i wanted to go to vodacom, but it doesnt matter you gonna get it everywhere.

Also you cant recommend any of the 3 as they all suck and blow at the same time.
 
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Yip me to,Double billed me as well.Still no one has bothered to contact me.......grrrr
 
I keep getting dropped calls, last weekend I didn't even have any reception at all, so I had to get a cell c sim for the weekend.
 
A friend of mines cellphone bill is usually R500 a month, he has a separate data card, when all of a sudden, MTN one month decide to bill him just over R6000.

Their attitude? Pay up or we disconnect you and blacklist you.
 
I've had a problem EVERY SINGLE MONTH since I took out a sub - sometimes more than one. MTN is so inefficient it's actually impossible to cancel. Waiting on the ridiculous 808 (twice this week I hung up after 10 minutes) is psychological and audial (?) abuse because you get bombarded by a repetitive promotional message from the same voice, without let-up.
 
MTN has billing problems. Not the other SP's.

Look at the complaints here on MTN and compare to VC. Look at hellopeter and see pages and pages of sad faces with billing. Then look at VC and you will see pages and pages of smiley faces and no billing probs.
 
This is getting ridiculous. A friend had his bill so stuffed up that he had to spent 3 hours on the phone with customer service - in the end they agreed to lift the block on his account by raising his allowed outstanding balance - and not actually resolving any issues. This was two months ago.

I didn't really take a close look at my bill because I was too scared. Well - here is the front page of my latest statement:

http://mybroadband.co.za/photos/showphoto.php/photo/11420/size/big/cat/

It does not make sense in any universe (try any combination of the numbers above in Excel - there is at least a magic R418.38 missing somewhere). The funny thing is - this is just normal statement logic that is stuffed (stuff that Pastel does with its eyes closed) - it is not even telecom specific billing events.

For the life of me I am not sure how they managed to get it stuffed up so badly.

Furthermore - I suspect not a lot of people closely inspect their statements, and just let the debit orders run. People with Pay-As-You-Go will not have any recourse.

What concerns me is that they have been aware of it for at least two to three months. They deliberately tried to hide it or they blamed their customers. I think it is time that some legal remedy be used to clear up this mess - because there was definite dishonesty on MTN's part.
 
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I've never had an issue with MTN, but then it seems I'm the lucky one - this isn't good to say the least. I have influence (as the tech-savvy one) with many people (friends, family, work colleagues) - I'll definitely mention this at every opportunity I get. I believe in credit where it's due - and the total opposite for MTN if this is their attitude.
 
elysian said:
I've never had an issue with MTN, but then it seems I'm the lucky one - this isn't good to say the least. I have influence (as the tech-savvy one) with many people (friends, family, work colleagues) - I'll definitely mention this at every opportunity I get. I believe in credit where it's due - and the total opposite for MTN if this is their attitude.
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I suggest going through your latest statement line-by-line. I also didn't have problems until I actually took a look at my statement!
 
Don't matter which service provider u go to the service is the same - **** :sick:
 
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