Better broadband value for iBurst customers

It's too little, WAY too late for me. Going to be cancelling my home iBurst and office iBurst accounts within the next month. Goodbye iBurst.
 
if they going to what they did in the past i would run away. sorry iburst not interested.
 
ToxicWazte said:
It's too little, WAY too late for me. Going to be cancelling my home iBurst and office iBurst accounts within the next month. Goodbye iBurst.
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Maybe you should just give Jannie a chance- from his Vodacom3G User Account, he seemed quite focussed on Customer Service, which in my opinion at least, means more than prices. All the changes he has been ringing seems to be focussed on that as well.

Just a thought, use it don't use it.
 
wish this site would stop giving iburst so much free good publicity. If you actually went into the iburst forums you would see that 90% of posters are complaining about something or other.

Just activated my adsl line two days ago. So glad to be away from crappy service and their crappy network and bad uptime.


Telkoms service was fantastic.Literally took them 1 day.
 
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Hopefully iBurst is not considering dropping the throttled service - I'll be leaving if that happens. Only thing of value to me in the iBurst product.
 
Any one that can beat 9c/MB without making me a Telkom customer will get me as customer.
 
GerhardL said:
Maybe you should just give Jannie a chance- from his Vodacom3G User Account, he seemed quite focussed on Customer Service, which in my opinion at least, means more than prices. All the changes he has been ringing seems to be focussed on that as well.

Just a thought, use it don't use it.
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For my office connection, I'm definitely giving iBurst the boot.

For my home connection, I might consider sticking with iBurst, if the new "better-value broadband" they talk about doesn't take forever to get released, and really does offer good or comparable value when compared to Telkom, and if iBurst can send a techie out to sort out my signal issues, and upgrade my modem firmware.

Read here for more - Is iBurst down in Lenasia / Soweto?

I hate Telkom, I really hate them. But I've been hating them a little less lately, and hating iBurst quite a lot more. I know for a fact that the only reason a lot of people signed up for iBurst, and are still sticking with iBurst, is because they hated Telkom so much more and refused to give them their hard earned money. However, iBurst, BEWARE. Don't become the new Telkom. You'd really feel the pain of a community scorned.
 
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It should at least be competitive with the Neotel products - else there will soon be no space for iBurst to operate in. Though iBurst's theoretical max speeds is much slower than Neotel's

Neotel is competitive with fixed line ADSL...

I do have great iBurst connectivity :-)

I'm looking forward to the product announcements.

:-)
 
ToxicWazte said:
For my office connection, I'm definitely giving iBurst the boot.



Read here for more - Is iBurst down in Lenasia / Soweto?

I hate Telkom, I really hate them. But I've been hating them a little less lately, and hating iBurst quite a lot more. I know for a fact that the only reason a lot of people signed up for iBurst, and are still sticking with iBurst, is because they hated Telkom so much more and refused to give them their hard earned money. However, iBurst, BEWARE. Don't become the new Telkom. You'd really feel the pain of a community scorned.
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I had a look at your post- frustrating, I agree. Just for clarity's sake, I'm not linked to i-Burst in any way, in fact if anything they are competition, however I just think that Jannie has shown through the years his passion for telecoms and good customer service and it might be worthwhile to just sit back and see with what he comes up with for the home user. The facts are that they are still significantly cheaper than an entry level ADSL package (if you include all the different line rentals)
 
Jannie, jy's in jou M@ER my maat. Knott-Craig junior het vir jou'n vrot pampoen gelos en gehardloop Kaap toe. Nou sit hy op Stellenbosch en k@k praat en jy moet 'n dooie perd na die water lui. Ek sal nooit weer iBurst probeer nie - al gee julle dit verniet weg !
 
Not very positive feedback to iburst in this thread?
 
iBurst Opportunity

iBurst has a golden opportunity to make all these folks eat their words. I've used iBurst for the last couple of years and generally been happy, but let's start cleaning up the things customers are not happy about e.g. speeds, purchased bandwidth expiry after one month (I mean really, if I've paid for it, it mine - why take it away? You know you're just going to pi$$ you users off - right?)

Jannie, why not break the mould and start by asking the users what they want (including prioritising high to low), and then...wait for it...just giving them that!

Not too difficult:rolleyes:
 
Swicz said:
iBurst has a golden opportunity to make all these folks eat their words. I've used iBurst for the last couple of years and generally been happy, but let's start cleaning up the things customers are not happy about e.g. speeds, purchased bandwidth expiry after one month (I mean really, if I've paid for it, it mine - why take it away? You know you're just going to pi$$ you users off - right?)

Jannie, why not break the mould and start by asking the users what they want (including prioritising high to low), and then...wait for it...just giving them that!

Not too difficult:rolleyes:
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Jannie has done this - see the iBurst forum for details.

If I remember correctly, the priorities were FIX the billing system (If techies agree on getting a billing system fixed...:D); Restructure the offerings (Bang for money; Local only type accounts; Local "Low cost" MS Updating;

The billing system is almost fixed.
 
In a rapidly growing market, it's never really too late for a service provider to redeem themselves, at least in terms of customer service. They'll never get back the people that they have offended seriously (including me, in the case of iBurst), but there is a chance they could get new, happier customers.

iBurst, however, has bigger issues. Their network uses a technology that has simply never caught on globally - there are thousands, rather than millions of users, and some major networks have already been shut down - and it will go the way of Betamax eventually. Those players with mainstream 3G technologies (UMTS/CDMA2000) have a clear, almost seamless roadmap to LTE. iBurst would more or less need to ditch everything and start again. WiMAX is also not the solution for iBurst in this case, as we've seen.

Vodacom's "strategic" purchase of some shares is actually what is going to kill them eventually. My simple prediction is that they will eventually get folded into Vodacom as a kind of SP, perhaps even into Vodacom SP, and the remaining users will be forced off the network onto Vodacom's network/s.
 
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