Afrihost - Pure Fibre Feedback Thread Part 2

Having endless issues on openserve to international servers, trace routes are fine the moment I use a VPN to SA it works flawlessly not sure what is going on with the upstream providers side
 
I am having a strange thing happen on Vuma. I get my full speed on a speedtest, works fine. As soon as I download a large file ( Just tried to download wardogs on steam ) my speed drops to 100/100. Unfi monitors the speeds of all the devices and you can see as soon as its it peaks at around 900Mbps after 30 seconds everything drops to 100/100. Speedtest, News Files, anything.

So weird!
 
Mypro-D said:
I am having a strange thing happen on Vuma. I get my full speed on a speedtest, works fine. As soon as I download a large file ( Just tried to download wardogs on steam ) my speed drops to 100/100. Unfi monitors the speeds of all the devices and you can see as soon as its it peaks at around 900Mbps after 30 seconds everything drops to 100/100. Speedtest, News Files, anything.

So weird!
Click to expand...
Hi.

Could you please check the WAN port on the UniFi gateway when this happens and confirm what speed the port is negotiating at? It should remain at 1 Gbps (1000 Mbps).
 
It shows GbE all the time. However you can see the speed test jumps to +- 450 then sits at 112.
Back to normal again...

 
Worst service I've had in my entire life. Empty promises and lack of care.

A week of trying to escalate an installation. Every day the same support person tells me they'll escalate if OpenServe doesn't show up or contact me. To be repeated, no one from OpenServe contacts me, or shows up.

Every day the person I dealt with the first time promises something will be done the next day. I've WASTED a week of leave days to be home but no one contacts me or shows up.
 
Last edited:
Luminesce said:
Worst service I've had in my entire life. Empty promises and lack of care.

A week of trying to escalate an installation. Every day the same support person tells me they'll escalate if OpenServe doesn't show up or contact me. To be repeated, no one from OpenServe contacts me, or shows up.

Every day the person I dealt with the first time promises something will be done the next day. I've WASTED a week of leave days to be home but no one contacts me or shows up.
Click to expand...
Hi.
May I please have the order number or any ticket reference
 
sand_man said:
Is the internet glitching tonight? Or is it just me? Feels like a potential DDOS attack or DNS issue....
Click to expand...
Hi.
please run the following tests from a device connected to the Afrihost connection and send us the results:

ping 1.1.1.1 -n 20
nslookup google.com
tracert 1.1.1.1
 
Afrigirl said:
Hi.
please run the following tests from a device connected to the Afrihost connection and send us the results:

ping 1.1.1.1 -n 20
nslookup google.com
tracert 1.1.1.1
Click to expand...

Meh, think it’s a localised issue… seems okay now…

f90cbf4d62be9174ead3431f2c7a33d1.jpg
 
I have been a happy Afrihost customer for years, but recently I have been getting an issue that is struggling to get resolved.

Vumatel recently upgraded the fibre in our area. Ever since then the service light on the Calix ONT randomly drops multiple times throughout the day (broadband stays solid).

I have logged multiple tickets with Afrihost. They sent the Vumatel technicians to replace the Calix ONT, it has drastically reduced the problem, but it still happens.

According to the technician, older ONT hardware struggles with the new 2Gbps network they installed.

Not sure if there is some other issue at play, as it seems no one else in the estate is getting the same issue.

Any guidance would greatly be appreciated.
 
@Afrigirl Can you please check TWF-920-63890 for me. Openserve supposedly fixed the area issue that started on Tuesday early yesterday afternoon, but I'm still without internet going on two days now.
 
Freakboy said:
@Afrigirl Can you please check TWF-920-63890 for me. Openserve supposedly fixed the area issue that started on Tuesday early yesterday afternoon, but I'm still without internet going on two days now.
Click to expand...
Hi. There is a fault logged for your link because the port status is down.
Reference: 209ATK081026
 
xaxa said:
I have been a happy Afrihost customer for years, but recently I have been getting an issue that is struggling to get resolved.

Vumatel recently upgraded the fibre in our area. Ever since then the service light on the Calix ONT randomly drops multiple times throughout the day (broadband stays solid).

I have logged multiple tickets with Afrihost. They sent the Vumatel technicians to replace the Calix ONT, it has drastically reduced the problem, but it still happens.

According to the technician, older ONT hardware struggles with the new 2Gbps network they installed.

Not sure if there is some other issue at play, as it seems no one else in the estate is getting the same issue.

Any guidance would greatly be appreciated.
Click to expand...
Hi.

Please share the previous ticket references, so I can check.
 
Freakboy said:
@Afrigirl Can you please check TWF-920-63890 for me. Openserve supposedly fixed the area issue that started on Tuesday early yesterday afternoon, but I'm still without internet going on two days now.
Click to expand...
@Afrigirl - I have the same issue. There was an Openserve outage in Centurion from Tuesday, fixed on Thursday morning. Everyone in the estate on Openserve has had their service restored, but everyone on Afrihost with Openserve is still down (4 people, confirmed by the estate manager). I've been on support calls with AH the whole day yesterday, and people just keep escalating it to Openserve. Surely it's not openserve if the line syncs and everyone except AH clients has full service? Please assist 190ATK081026 / WZJ-156-51835
 
VicB said:
@Afrigirl - I have the same issue. There was an Openserve outage in Centurion from Tuesday, fixed on Thursday morning. Everyone in the estate on Openserve has had their service restored, but everyone on Afrihost with Openserve is still down (4 people, confirmed by the estate manager). I've been on support calls with AH the whole day yesterday, and people just keep escalating it to Openserve. Surely it's not openserve if the line syncs and everyone except AH clients has full service? Please assist 190ATK081026 / WZJ-156-51835
Click to expand...
Hi.
Port status is down.
Are you connected to LAN port 4 of the ONT?
 
VicB said:
@Afrigirl - I have the same issue. There was an Openserve outage in Centurion from Tuesday, fixed on Thursday morning. Everyone in the estate on Openserve has had their service restored, but everyone on Afrihost with Openserve is still down (4 people, confirmed by the estate manager). I've been on support calls with AH the whole day yesterday, and people just keep escalating it to Openserve. Surely it's not openserve if the line syncs and everyone except AH clients has full service? Please assist 190ATK081026 / WZJ-156-51835
Click to expand...
Think we are in the same estate with the manager updates, but yes all of us on AH don't have access but everything else is fine.
Same with me, phone, email and Whatsapp whole day but nothing fixed.
And @Afrigirl I have tried all the ports on the ONT, new cables and restarting everything did not work. All was fine on Tuesday before the area issue.
 
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