4Mbps ADSL & Afrihost

D

DeonHeunis

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Hi Guys,

Does anyone have any suggestions on what I should do next?

My ADSL connection has been pretty bad over the last couple of weeks, so bad that I can't even do basic internet browsing. I have talked to AfriHost a number of times about the issue. Telkom says there is no problem with the line. I even ordered a ADSL Business Package which is suppose to be unshaped but that didn't sort out my problem.

The only time I had good speeds was with a test ADSL account ([email protected]) which performed well (the reason I bought the Business account).

Any help would be appreciated. The service I received from AfriHost has been very unhelpful.

Thanks,
Deon


EMAIL TRAIL:
========

Ping statistics for 74.125.233.64:
Packets: Sent = 1082, Received = 951, Lost = 131 (12% loss),
Approximate round trip times in milli-seconds:
Minimum = 68ms, Maximum = 457ms, Average = 111ms


On Mon, Feb 25, 2013 at 10:04 PM, Deon Heunis <[email protected]> wrote:

See blow. The packet loss is fairly consistent.

Should I get someone out to look at my connections / router ?

Any help will be appreciated.

Thanks,
Deon


C:\Users\heunis>ping -t500 google.com

Pinging google.com [74.125.233.64] with 32 bytes of data:
Reply from 74.125.233.64: bytes=32 time=132ms TTL=53
Request timed out.
Reply from 74.125.233.64: bytes=32 time=108ms TTL=53
Reply from 74.125.233.64: bytes=32 time=125ms TTL=53
Reply from 74.125.233.64: bytes=32 time=105ms TTL=54
Reply from 74.125.233.64: bytes=32 time=107ms TTL=54
Request timed out.
Reply from 74.125.233.64: bytes=32 time=107ms TTL=53
Reply from 74.125.233.64: bytes=32 time=131ms TTL=53
Reply from 74.125.233.64: bytes=32 time=107ms TTL=53
Reply from 74.125.233.64: bytes=32 time=112ms TTL=53
Reply from 74.125.233.64: bytes=32 time=110ms TTL=54
Reply from 74.125.233.64: bytes=32 time=108ms TTL=54
Request timed out.
Request timed out.
Reply from 74.125.233.64: bytes=32 time=113ms TTL=54
Reply from 74.125.233.64: bytes=32 time=103ms TTL=53
Reply from 74.125.233.64: bytes=32 time=107ms TTL=54
Reply from 74.125.233.64: bytes=32 time=93ms TTL=53
Reply from 74.125.233.64: bytes=32 time=95ms TTL=54
Reply from 74.125.233.64: bytes=32 time=105ms TTL=53
Reply from 74.125.233.64: bytes=32 time=92ms TTL=54
Reply from 74.125.233.64: bytes=32 time=98ms TTL=53
Reply from 74.125.233.64: bytes=32 time=121ms TTL=54
Request timed out.
Reply from 74.125.233.64: bytes=32 time=112ms TTL=54
Reply from 74.125.233.64: bytes=32 time=137ms TTL=53
Reply from 74.125.233.64: bytes=32 time=132ms TTL=54
Reply from 74.125.233.64: bytes=32 time=114ms TTL=54
Reply from 74.125.233.64: bytes=32 time=127ms TTL=54
Reply from 74.125.233.64: bytes=32 time=100ms TTL=54
Reply from 74.125.233.64: bytes=32 time=105ms TTL=54
Reply from 74.125.233.64: bytes=32 time=116ms TTL=54
Reply from 74.125.233.64: bytes=32 time=119ms TTL=54
Reply from 74.125.233.64: bytes=32 time=101ms TTL=53
Request timed out.
Reply from 74.125.233.64: bytes=32 time=125ms TTL=53
Request timed out.
Request timed out.
Reply from 74.125.233.64: bytes=32 time=98ms TTL=53
Reply from 74.125.233.64: bytes=32 time=99ms TTL=54
Reply from 74.125.233.64: bytes=32 time=107ms TTL=53
Reply from 74.125.233.64: bytes=32 time=111ms TTL=54
Reply from 74.125.233.64: bytes=32 time=81ms TTL=53
Reply from 74.125.233.64: bytes=32 time=96ms TTL=53
Reply from 74.125.233.64: bytes=32 time=101ms TTL=54
Reply from 74.125.233.64: bytes=32 time=77ms TTL=53
Reply from 74.125.233.64: bytes=32 time=112ms TTL=53
Reply from 74.125.233.64: bytes=32 time=130ms TTL=54


On Mon, Feb 25, 2013 at 9:40 PM, Deon Heunis <[email protected]> wrote:

Help.

Guys, 10 days later and nothing back from you. I even purchased a 4Mpbs Business account in the mean time but I still get crap speed.

What do I need to do to get a proper ADSL package from you? I don't mind paying, but please help me resolve this.

Thanks,
Deon


On Thu, Feb 14, 2013 at 9:16 AM, Deon Heunis <[email protected]> wrote:

Hi,

Can I keep using the [email protected]ed account?

Thanks,
Deon


On 14/02/2013 09:08, Derrick Bartlet wrote:
> Hi there Deon.
> Thanks so much for getting back to me. :-)
>
> I have escalated your test results to our support manager.
>
> From the results the ADSL line has no defects .
>
> Therefore i will be closing your slow access fault.
>
> Thanks so much for all your patience. :-)
>
> On Feb 13, 2013, at 7:34 PM, Deon Heunis wrote:
>
>> Hi,
>>
>> Thanks for the email.
>>
>> On my standard Afrihost account:
>>
>> TEST 1:
>> Download Speed: 928 kbps (116 KB/sec transfer rate)
>> Upload Speed: 427 kbps (53.4 KB/sec transfer rate)
>> Latency: 73 ms
>> 2/13/2013 7:24:38 PM
>>
>> TEST 2:
>> Download Speed: 1347 kbps (168.4 KB/sec transfer rate)
>> Upload Speed: 424 kbps (53 KB/sec transfer rate)
>> Latency: 75 ms
>> 2/13/2013 7:26:13 PM
>>
>>
>> TEST 3:
>> Download Speed: 857 kbps (107.1 KB/sec transfer rate)
>> Upload Speed: 427 kbps (53.4 KB/sec transfer rate)
>> Latency: 71 ms
>> 2/13/2013 7:27:14 PM
>>
>>
>>
>> Unshapped account:
>>
>> TEST 1:
>> Download Speed: 3395 kbps (424.4 KB/sec transfer rate)
>> Upload Speed: 432 kbps (54 KB/sec transfer rate)
>> Latency: 22 ms
>> 2/13/2013 7:29:08 PM
>>
>> TEST 2:
>> Download Speed: 3044 kbps (380.5 KB/sec transfer rate)
>> Upload Speed: 432 kbps (54 KB/sec transfer rate)
>> Latency: 23 ms
>> 2/13/2013 7:30:04 PM
>>
>> TEST 3:
>> Download Speed: 3193 kbps (399.1 KB/sec transfer rate)
>> Upload Speed: 423 kbps (52.9 KB/sec transfer rate)
>> Latency: 26 ms
>> 2/13/2013 7:32:40 PM
>>
>> Thanks,
>> Deon
>>
>>
>> On Wed, Feb 13, 2013 at 9:48 AM, Derrick Bartlet <[email protected]> wrote:
>>
>> Hi there Deon.
>> I trust that you are well. :-)
>>
>> Telkom have tested the line quality (copper) including other tests and they did not find any defects on the line.
>>
>> However they have also requested speed tests from us.
>>
>> So i would like us to try and eliminate the problem.
>>
>> The problem could be us (Afrihost) or merely your router. Let's start with the simple one.
>> Please can you urgently access your router and update your user name from Afrihost to
>> [email protected]ed password xxxxxx and kindly run the test on the saix server.
>>
>> Telkom – Please update with results from speed test done with [email protected]ed password xxxxx on www.saix.net
>>
>> Afrihost - Please update with results from speed test done with Afrihost account.
>>
>> Username: Afrihost user name xxxxx and Password: xxxx on www.saix.net
>>
>> Could you kindly provide us with some stats from your tests; so we can better troubleshot this problem:1: we need a line speed test; this can be accessed through http://www.saix.net/
>>
>> Thanks so much for all your patience. :-)
>>
>> Derrick Bartlet
>> <image4ae74e.JPG>
>> <image41c39d.JPG>
>>
>> office: 011 612 7200 | mobile: 0739998323 | fax: 0865520077
>> physical address: 2 Bentley Office Park, 67 Wessel Road, Rivonia
>> online: www.afrihost.com
>>
>>
>
 
Last edited:
Didn't check, but the download speeds were allot better, so I assumed that the capped account were slow because of shaping. That's the reason I bought the Business account which shouldn't be shaped but the speed didn't improve.

Last night I got 0.1 Mbps consistently. Unusable. And nobody can tell me what's actually wrong.

Should I get someone out to look at my wiring? I have switched out my router as well but got the same problems.

PS: I initially logged a support ticket on 10 Feb ...
 
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