Afrihost ADSL connecting problems

Bit disappointed in speedtest results both on Mybroadband and speedtest.net - getting less than 1 MB download on a 6263 kbps connection. Ping speed is brilliant though!

Afrihost.jpg
 
Electron1 said:
Bit disappointed in speedtest results both on Mybroadband and speedtest.net - getting less than 1 MB download on a 6263 kbps connection. Ping speed is brilliant though!

View attachment 23928
Click to expand...

That's pretty crappy for a 6Mbps line. Do you normally get better speeds? Let's let the network settle down, but please PM me if this doesn't improve :(
 
Afriman, did you guys honestly expect that you could move your entire network in one fell swoop without issues? Now you point a big swollen finger at Telkom? Come on! Don't insult the intelligence of people on this forum. If you had done ALL your homework you would have foreseen this issue.

Do you have any idea how pissed off I was this morning? I could not get online at all, so I couldn't see your tweets about changing over to the gamer ID, or even get into your control panel to see if there was an issue.

All I can say to you is this: I'm watching. If I don't have proper service by the end of the day I will ask for my money back for this month and I will find a different ISP.
 
Pixual said:
Afriman, did you guys honestly expect that you could move your entire network in one fell swoop without issues? Now you point a big swollen finger at Telkom? Come on! Don't insult the intelligence of people on this forum. If you had done ALL your homework you would have foreseen this issue.

Do you have any idea how pissed off I was this morning? I could not get online at all, so I couldn't see your tweets about changing over to the gamer ID, or even get into your control panel to see if there was an issue.

All I can say to you is this: I'm watching. If I don't have proper service by the end of the day I will ask for my money back for this month and I will find a different ISP.
Click to expand...

There was no dishonesty on our part, and I personally don't think it's fair to make accusations like that. You can take what you like from my posts, but that is the truth. With an IT project of this size to only have had the issues we did this morning, it would be actually be seen as pretty successful. I'm sorry you were one of the people affected, and we genuinely did our best to get it solved as quickly as we could. I can understand that you are unhappy and frustrated, but rather say that than things which are unfounded.
 
Pixual said:
Afriman, did you guys honestly expect that you could move your entire network in one fell swoop without issues? Now you point a big swollen finger at Telkom? Come on! Don't insult the intelligence of people on this forum. If you had done ALL your homework you would have foreseen this issue.

Do you have any idea how pissed off I was this morning? I could not get online at all, so I couldn't see your tweets about changing over to the gamer ID, or even get into your control panel to see if there was an issue.

All I can say to you is this: I'm watching. If I don't have proper service by the end of the day I will ask for my money back for this month and I will find a different ISP.
Click to expand...

Gheesh, must be quiet a nightmare living in a household with you......
 
Pixual said:
Afriman, did you guys honestly expect that you could move your entire network in one fell swoop without issues? Now you point a big swollen finger at Telkom? Come on! Don't insult the intelligence of people on this forum. If you had done ALL your homework you would have foreseen this issue.

Do you have any idea how pissed off I was this morning? I could not get online at all, so I couldn't see your tweets about changing over to the gamer ID, or even get into your control panel to see if there was an issue.

All I can say to you is this: I'm watching. If I don't have proper service by the end of the day I will ask for my money back for this month and I will find a different ISP.
Click to expand...

I'm sure the revenue generated from your account will be sorely missed.

Things happen - it's IT... We all know that things happen even if you do all your homework.
 
egenis said:
I'm sure the revenue generated from your account will be sorely missed.

Things happen - it's IT... We all know that things happen even if you do all your homework.
Click to expand...

UNCALLED FOR!

PPL have a right to vent their anger.
 
Pixual said:
Do you have any idea how pissed off I was this morning? I could not get online at all, so I couldn't see your tweets about changing over to the gamer ID, or even get into your control panel to see if there was an issue.
Click to expand...

That's why technology (cellphone and 3g) can assist you through the troubled times. ;)
 
Dan C said:
That's why technology (cellphone and 3g) can assist you through the troubled times. ;)
Click to expand...

Doesn't help that the signal on my iPhone, also courtesy of MTN, decided to give me the finger too with a bunch of "network errors" reported when I tried to get some sense out of what was going on today.

Afriman, when your network isn't working for me I don't really care who you point fingers at. I pay you to make it work. I don't want to hear IT geek sob stories about how this or that is responsible for your fark-ups. I never got any SMS from you lot until about an hour ago. Feedback on your FB page seems to indicate that there are a lot more unhappy customers than just me, so understand that as a paying customer I expect more in the line of customer service.

You dropped the ball. Just admit it. I don't know how you could have missed such an obvious problem, really?
 
Last edited:
Pixual said:
Doesn't help that the signal on my iPhone, also courtesy of MTN, decided to give me the finger too with a bunch of "network errors" reported when I tried to get some sense out of what was going on today.
Click to expand...

Sounds like you are a walking misery and should not own any electronic device , sound like a nagging woman with too many issues.
 
Pixual said:
Doesn't help that the signal on my iPhone, also courtesy of MTN, decided to give me the finger too with a bunch of "network errors" reported when I tried to get some sense out of what was going on today.

Afriman, when your network isn't working for me I don't really care who you point fingers at. I pay you to make it work. I don't want to hear IT geek sob stories about how this or that is responsible for your fark-ups. I never got any SMS from you lot until about an hour ago. Feedback on your FB page seems to indicate that there are a lot more unhappy customers than just me, so understand that as a paying customer I expect more in the line of customer service.

You dropped the ball. Just admit it. I don't know how you could have missed such an obvious problem, really?
Click to expand...

There was nothing obvious or foreseeable about this morning's issue, and at the end of the day it was resolved, both temporarily and permanently. And please also acknowledge that there is a LOT of positive feedback and appreciation on facebook and twitter. Like I said, if you are unhappy, please say that, but suggesting that we were negligent and could have done more is simply not the case. There was information on MyBB, Twitter and Facebook since before 7am this morning, we've made every effort possible to mitigate an issue we could not have predicted or avoided.

Use / Don't Use - that's your choice. If you are trying to communicate that YOU are unhappy - well, that message has been received loud & clear.
 
@Afriman, Is there any issues that you know of regarding OpenDNS? 'cause my OpenDNS IP updater does not update at all. Would really like this to work.
 
htpc said:
@Afriman, Is there any issues that you know of regarding OpenDNS? 'cause my OpenDNS IP updater does not update at all. Would really like this to work.
Click to expand...

I have noticed this too using DynDNS. Does not update.
 
AfriMan said:
There was nothing obvious or foreseeable about this morning's issue, and at the end of the day it was resolved, both temporarily and permanently. And please also acknowledge that there is a LOT of positive feedback and appreciation on facebook and twitter. Like I said, if you are unhappy, please say that, but suggesting that we were negligent and could have done more is simply not the case. There was information on MyBB, Twitter and Facebook since before 7am this morning, we've made every effort possible to mitigate an issue we could not have predicted or avoided.

Use / Don't Use - that's your choice. If you are trying to communicate that YOU are unhappy - well, that message has been received loud & clear.
Click to expand...

Are you for real? You mean to tell me that you never thought to look into the capacity of Telkom to provide IP addresses for your new network before you went on a "rah-rah" campaign preaching to us all about how great it was going to be?

Well now, call me cynical but that's kind of like building a giant rocket ship out in the middle of nowhere without planning on how you're going to fuel it up.

Fail.
 
Before the network change from today i had the best latency any ISP could have give me which was always 170ms-250ms to EU and 10-50ms locally on my 4MB line with the Uncapped account, from today with the new MTN network we are on i am now getting 300ms-500ms to EU which is terrible, and i am getting local latency 100-200ms.. Does not make any sence!! Please fix this latency problems, i was expecting better latency and performance from the new switch over but it's now worse than what it was.

Is this just me or what is going on?
 
Pixual said:
Are you for real? You mean to tell me that you never thought to look into the capacity of Telkom to provide IP addresses for your new network before you went on a "rah-rah" campaign preaching to us all about how great it was going to be?

Well now, call me cynical but that's kind of like building a giant rocket ship out in the middle of nowhere without planning on how you're going to fuel it up.

Fail.
Click to expand...

I agree with everybody else, I would not want to live with you.

Web Africa had the same issue a few years ago when they moved over from telkom to their own network. They planned as much as they could from their side. Telkom dropped the ball. Nothing could be done from it. Now live with it and carry on with life. ***** happens.

Also, Webafrica was rated the top isp at that time when they had the issue. It could happen to anybody.
 
Funny how if this switch over was going smoothly this thread would not even exist. Yes, I agree there was issues that could have been avoided, however personally I think Afrihost handled the pressure quite well, and did deliver even with the hick-ups from Telkom.
 
htpc said:
Funny how if this switch over was going smoothly this thread would not even exist. Yes, I agree there was issues that could have been avoided, however personally I think Afrihost handled the pressure quite well, and did deliver even with the hick-ups from Telkom.
Click to expand...
The only way to avoid this would be for Telkom to have changed their IP provisioning process - and I don't see them playing ball with that one.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X