I couldn't agree more. I had several servers with Afrihost and use a round 70GB of data a month - capped service. I warned them about going to MTN Business as I have and extensive experience with them and as you say, HOT AIR on service levels. All lies and they fell right into the trap.
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Afrihost ADSL woes continue
- Thread starter rpm
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Yes Afriman - same old same old. When are you going to realise that MTN is a dirty lying player? Their claim of 98% service levels is nothing short of a lie. The bottom line - GET IT TOGETHER AND VERY QUICKLY or you will very quickly lose your clients. Again - "I told you so!" This has gone far beyond teething problems.
TheBossMan
Expert Member
HaHaHa yet u still get some fools who wants to give them more time. They debit you full price and give you 1/16 the promised speed. Throttle you to death allthough you have not even done 5GB.. What a pathetic mess. Glad I moved. Just sad I was allready charged for November and got such cr@ppy service for those 8 days before I moved.
Hmm, I'm not sure what you mean by throttling in that sense? I mean last month I did close to 300Gb and my line was still running at full speed, same with the previous months.
I'll stick with Afrihost, I've not had any issues with them thus far.
+1 ... having your downloads shaped/throttled/whatever... but your http, youtube, remote-desktop, skype etc run at full speed is something that I need. And I can't get that anywhere else in SA.
Don't sweat it AfriMan... haters be hate'n
Yeah, this is pretty bad.
I'm using MTR right now to trace to a server in the US and I'm seeing:
Come Saturday I'm kissing Axxess and the useless MTN backbone goodnight.
I'm using MTR right now to trace to a server in the US and I'm seeing:
- 97.5% packet loss at the 8th hop (196.44.31.183)
- 98.6% pakcet loss at the 9th hop (ls-cr-1.uk.am-cr-2.nl-b.mtnns.net)
Come Saturday I'm kissing Axxess and the useless MTN backbone goodnight.
ISP cash cow
Executive Member
you trying to get your post counts up?
Bern
Expert Member
This is probably due to the routers not allowing repeated ping replies to the same host on those devices and or ping reply being the absolutely last thing those devices bother with. I'm not saying MTN are not up to crap, but understand MTR is just sending some pings which a router should not be paying much attention to unless it has plenty of free CPU.
Where did you move to?
Maybe, but attempting to play a game on said server (With a reported ping of 330ms) and my gameplay experience confirmed some packet loss, enough to make things unplayable.
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Happy Camper
Expert Member
Last night downloads were flying like never before, best its been all month for me! Still keeping the faith in Afrihost 
MaSeKind
New Member
Yeah, same here. Getting speeds at around 30 KB/s on my 4MB Uncapped Axxess account.
I've been a very happy Axxess user for 3 years and I don't want to leave for another ISP so I'll wait and see if the service gets any better down here in Cape Town. But I'm also not looking forward to paying for a service I'm not getting.
Although now that I think about it, the world is ending in about 23 days so I guess crappy ADSL is the last of my worries
I've been a very happy Axxess user for 3 years and I don't want to leave for another ISP so I'll wait and see if the service gets any better down here in Cape Town. But I'm also not looking forward to paying for a service I'm not getting.
Although now that I think about it, the world is ending in about 23 days so I guess crappy ADSL is the last of my worries
MTN were not in any way responsible for the issue which I think this post referred to. It was outside of their network, with node in London. Yes a router failed, but not a R500 router with an aerial sticking out of it, we're talking about hardware worth hundreds of thousands of rands with built in fail safes, on a network that should also have had it's own redundancy (in London). When the problem was identified it was resolved, during that time there was connectivity, though diminished for several hours, and full connectivity was restored. This could have literally happened on any network, and we're satisfied that MTN communicated with us, were pro-active, and resolved the issue in good time considering the severity and complex nature.
There seems to a mixed feedback for Afrihost and Axxess, which is difficult to distinguish.
Best to just PM with your details and I can distinguish by your username. I don't have access to Axxess's systems, but I can definitely forward queries on seeing as they don't have a rep present.
Best to just PM with your details and I can distinguish by your username. I don't have access to Axxess's systems, but I can definitely forward queries on seeing as they don't have a rep present.
Bern
Expert Member
That is a bugger, I hope they sort it out!
@Afriman, if the correct redundancies were in place in London there should not be repeated issues which have been noted by some around the MTN service (to be fair not validated). It seems a lot of your loyal customers are worried you have been sold down the river by MTN. Jumping back to the London issue, you say it was upstream from MTN, so was it a direct service provider to Afrihost or one of MTN's suppliers?
Just to add a note, I have personally seen some issues on Afrihost in the last while performance wise. Maybe something you could answer is why ondemand.dstv.com content is mostly not able to stream properly using Afrihost? What is your local peering situation now that you have moved to MTN?
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It's difficult to plan redundancies for issues outside of your network. If WACS fails, yes there are additional cables to route traffic. But the cables must breakout somewhere and then be routed along international routes to reach the US, EU, etc. MTN can only plan redundancies up to a point, thereafter they must rely on external network and connectivity providers. If those fail it needs to be identified, we need to get ETA's and then decisions need to be made concerning the cost and impact of using alternatives, whether the work-around will take as much time to implement as the ETA on the original fault.
I think there is a very real problem in that people's perception of what is happening is being clouded by their brand perception (edit: not loyalty). No matter what MTN has done or not done in the past with relation their own services, Afrihost has been as ISP for almost 4 years, and in web hosting for nearly 13. We have seen issues come and go, broken cables, fires at data centres,etc - so we rely heavily on our experience and judgement when it comes to these issues. We feel confident that MTN's support has been of a very high level, and going forward this is a great opportunity for us and our clients - we don't believe anyone has been sold down the river.
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^ re: brand power
I think you guys have the unfortunate problem of moving in the minds of a vocal crowd from being the underdog who has shaked up the market - with awesome prices - into being a "corporate" which is going to "do evil". Its an unfortunate reality of growing in an industry that is defined by innovation that once you succeed you are assumed to be on the path to failure.
I think you guys have the unfortunate problem of moving in the minds of a vocal crowd from being the underdog who has shaked up the market - with awesome prices - into being a "corporate" which is going to "do evil". Its an unfortunate reality of growing in an industry that is defined by innovation that once you succeed you are assumed to be on the path to failure.