Afrihost being sabotaged?

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Afrihost-Gian said:
Thanks for the support everyone - Really heartwarming to hear from our happy clients!

Unfortunately one of this life's laws is that you can never ever please everyone. I'm convinced that if we gave away ADSL for free with no catches there would still be people who'd be unhappy!

That said we definitely do stuff up occasionally and when we do, we do our best to fix the situation however we can.

Thanks again - We sincerely appreciate the support!
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Gian, the simple fact that the CEO of an ISP, (read "YOU" :D) personally replies, not only to threads on a forum about it's service, but also to customer emails (read "Voicy's annoying queries" :o) speaks volumes about your attitude towards keeping your customers happy.

The only time I have not received feedback/help from Afrihost was when I made a thread regarding latency on Battlefield2 saix servers. This was probably because I listed it in the gaming section and not the ADSL/ISP section to begin with...not to mention that a mate who lives close to me is using Afrihost and hasn't had a single issue with their ping times on the same servers. So the problem lies on my side.

As you said - you can't please everyone, but I think it's safe to say that those of us who you did manage to please are very pleased indeed.
 
bokka1 said:
I am starting to suspect that other ISP's are deliberately using underhand tactics to undermine the credibility of Afrihost. It is as if they are being sabotaged through negative posts.

That is the perception I am getting.
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Is anyone going to answer the thread starter's question, are other ISPs, I presume the ones listed by Gian, attempting to sabotage Afrihost ?
 
OutOfTheBox said:
Is anyone going to answer the thread starter's question, are other ISPs, I presume the ones listed by Gian, attempting to sabotage Afrihost ?
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I think the question was largely rhetorical. If anything it was a comment on the number of threads/complaints meant to provoke discussion. I answered by saying most of the queries were legitimate and only one member had taken a vindictive approach.
 
Or is it just a case of Afrihost not being able to conduct business in a reasonable manner, failing to apologise for their admitted mistakes, then attempting to smear their customer and competitors in an attempt to extricate themselves from the mess.
 
My opinion - competition is tuff out there but I hope this is not the situation. The only way around this would then be to try the "competition" ISP and see for yourself. Don't bog yourself down with any contracts - go with the month to month options. Find what fits your bill.

Once again I think it is a personal choice situation.... what service levels you are happy with and if the ISP is able to deliver to your expectations. It's that plain and simple.... ;)
 
VonPickle said:
Comparative advertising...Come now, you can't be serious.
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I'm all for comparative advertising, it's perfectly legal in the USA, but here in South Africa, listing your competitors faults in an attempt to promote your own company is not allowed.
 
OutOfTheBox said:
I'm all for comparative advertising, it's perfectly legal in the USA, but here in South Africa, listing your competitors faults in an attempt to promote your own company is not allowed.
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Ok, well if you can find out exactly how much Gian paid for the advert you might have a case. You should look into suing rpm as well. He sold the advertising space after all. :rolleyes::rolleyes:
 
It wasn't an advertisement - it was a forum thread and a response to a comment made by you.
 
Kaufies said:
Ok, well if you can find out exactly how much Gian paid for the advert you might have a case. You should look into suing rpm as well. He sold the advertising space after all. :rolleyes::rolleyes:
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Thank you. I really didn't think I needed to point that out. Seems so obvious.
 
Chelle said:
It wasn't an advertisement - it was a forum thread and a response to a comment made by you.
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The law doesn't mention advertising as such, it's the fact hat you publish(post) information that puts your competitors in a bad light.
 
OutOfTheBox said:
The law doesn't mention advertising as such, it's the fact hat you publish(post) information that puts your competitors in a bad light.
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Actually the law says an ad must be clearly labelled and identified as such. To avoid "confusion" such as this ;)
 
Whether it was an advert, comment in the newspaper etc. is besides the point, the fact is that Gian published in a public forum a link to the list of complaints against his competitors.
 
Which are all available on a publically available website so the information is in the public domain.

You are flogging a dead horse here and making yourself look more and more stupid with every post.
 
I think you should get some advice of a lawyer if you're going to make accusations - things could just backfire on you.

Comparative advertising is one thing - which you'd take up with the ASA. Slagging your competitors is a whole other issue.

Gian didn't slag his competitors and just pointed to facts - that is allowed in any setting - just not in an advert.
 
This is what I DON'T understand:

OutOfTheBox said:
I asked Gian if there was any other way to pay for ADSL other than CC or direct debit, he said NO.
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Where's the problem? You asked if there was any other way besides CC or direct debit, he said NO, you wanted to make payment by EFT, they don't do that, so why go ahead and do business with them???



Oh, and good luck with the whole small claims court thing, it's not as easy as it sounds....
 
I may be repeating what was said, and am no law expert, but will say the following:

- You had an issue with Afrihost charging you for something that they advertised as being free. They then refunded you for this, and admitted the error. What more do you hope to get out of this, I am fairly certain that you have no case even in the small claims court, as you have nothing to claim.

- You made a comment about Afrihost on a public forum, saying how bad their service is, and used the HelloPeter as proof of this. Afrihost (Gian) then replied to you on a public forum, linking to information, also on the HelloPeter website, that showed complaints about his competitors. This was never put forward as an ad, and Afrihost did not pay MyBB or rpm for the privilege of making the comment. HelloPeter is also a public forum of sorts, and in the public domain. The information linked to was not invented by Afrihost either, as far as I can tell, so you have no case there either.

- You should relax dude, and admit your mistake, then you just might get some respect from the MyBB forum users.

Just my non-expert opinion.

B
 
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