Afrihost Business Uncapped Feedback - 2

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AfriGuy said:
I understand that, so do our team. We know that things aren't 100% now, but they will be. And when they are, they'll be better than ever.
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Ok, and how long are we expected to wait for this? Or are we expected to cancel, go to another ISP, see how things go and maybe come back? Which is an odd way to run a business. Another issue I have and I know its been discussed as well, is you continue to charge full price for an under performing product. Surely there should be some industry regulation against this?
 
PurSpyk!! said:
Ok, and how long are we expected to wait for this? Or are we expected to cancel, go to another ISP, see how things go and maybe come back? Which is an odd way to run a business. Another issue I have and I know its been discussed as well, is you continue to charge full price for an under performing product. Surely there should be some industry regulation against this?
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As soon as any timelines are discussed within our team I'll have them posted here. For now, we're doing everything we can to provide the best overall experience for everyone.
Concerning the charges, I can't authorise any form of compensation at this stage. In some cases in the past the Directors have passed on some savings - nothing has been confirmed and I can't promise anything.
 
This is basically shaping to deal with current network issues, on a business uncapped unshaped account, I am a very patient person but it's getting to that point now, the same seemingly automated response "we are dealing with it" and "I know it's not ideal at this moment" is getting ridiculous now, some more info on what is being done will save you guys a lot of cancellations, including mine. This seems more like a delaying tactic to keep customers on board instead of being honest.
 
AfriGuy said:
As soon as any timelines are discussed within our team I'll have them posted here. For now, we're doing everything we can to provide the best overall experience for everyone.
Concerning the charges, I can't authorise any form of compensation at this stage. In some cases in the past the Directors have passed on some savings - nothing has been confirmed and I can't promise anything.
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I am sorry but there are quite a few who are having the exact opposite experience and I can assure that my problem will not be sorted out today if past experiences are anything to go by...Your service is so bad that online gaming is near impossible, I struggle to even sign in to the COD servers...I have already cancelled but surely this is not how an account should perform even with SHAPING applied....
 
PurSpyk!! said:
Ok, and how long are we expected to wait for this? Or are we expected to cancel, go to another ISP, see how things go and maybe come back? Which is an odd way to run a business. Another issue I have and I know its been discussed as well, is you continue to charge full price for an under performing product. Surely there should be some industry regulation against this?
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Basically this is the Modus operandi of every single ISP.
 
ambroseg1 said:
Basically this is the Modus operandi of every single ISP.
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Guys, you should just cancel and find another ISP, there is no feedback from AH about an ETA or what exactly is being done, you will be strung along into 2015....you guys should rather pay another ISP who will deliver a real service and not just "soon", "we are dealing with it", "optimising" statements....
 
dj2381 said:
This is basically shaping to deal with current network issues, on a business uncapped unshaped account, I am a very patient person but it's getting to that point now, the same seemingly automated response "we are dealing with it" and "I know it's not ideal at this moment" is getting ridiculous now, some more info on what is being done will save you guys a lot of cancellations, including mine. This seems more like a delaying tactic to keep customers on board instead of being honest.
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I can fully understand where you're coming from, and truly sorry that the accounts aren't living up to their expectations :( I really wish I had more info I could share with you, unfortunately I don't.
 
Careful now guys, all these questions might just cause AH to trip and contradict itself.
 
JesseG said:
Guys, you should just cancel and find another ISP, there is no feedback from AH about an ETA or what exactly is being done, you will be strung along into 2015....you guys should rather pay another ISP who will deliver a real service and not just "soon", "we are dealing with it", "optimising" statements....
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There is nowhere else to go. I have gone back to Telkom on their softcap option. R99 for 10GB capped account and unlimited downloads between 12 and 7. Best value for money. But the speeds are crap on certain nights. What can I do. I want internet. I just need to be grateful they are taking my money and attempting to offer what they advertise. They are doing me a favour. When one adopts this attitude it makes for less stress.
 
ambroseg1 said:
There is nowhere else to go. I have gone back to Telkom on their softcap option. R99 for 10GB capped account and unlimited downloads between 12 and 7. Best value for money. But the speeds are crap on certain nights. What can I do. I want internet. I just need to be grateful they are taking my money and attempting to offer what they advertise. They are doing me a favour. When one adopts this attitude it makes for less stress.
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Crystal Web is working on a capped product if the feedback thread is anything to go by...Web Africa could be your next choice but judging from their thread is really is hit or miss with them....so for uncapped I would say crystal web and capped Web Africa...
 
JesseG said:
Crystal Web is working on a capped product if the feedback thread is anything to go by...Web Africa could be your next choice but judging from their thread is really is hit or miss with them....so for uncapped I would say crystal web and capped Web Africa...
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Let's try and keep posts to feedback please :)
 
Eish, this optimization is slowing my large photo downloads, or pretty much everything atm. I could have already be finished working, going for a jog or something. I climbed over the fence to get work done, I am tempted to stay on the greener side. Things are looking a little dry and bleak at Afrihost currently.
If I leave Afrihost, it will be the first ISP I dump because of poor performance since about 1998. The others I left because curiosity led me to a better ISP or because of "secretive" policy changes.

grass.jpg

If I use the "Pause this service" option, will my line still be active so that I can use it with an ISP on the green side 'till Afrihost has sorted out the issues and eased off the optimization?

I am really not optimistic about anything 'soon'. IPC capacity is freakishly expensive and can take months to get going.
 
HelterSkelter said:
Eish, this optimization is slowing my large photo downloads, or pretty much everything atm. I could have already be finished working, going for a jog or something. I climbed over the fence to get work done, I am tempted to stay on the greener side. Things are looking a little dry and bleak at Afrihost currently.
If I leave Afrihost, it will be the first ISP I dump because of poor performance since about 1998. The others I left because curiosity led me to a better ISP or because of "secretive" policy changes.

View attachment 156054

If I use the "Pause this service" option, will my line still be active so that I can use it with an ISP on the green side 'till Afrihost has sorted out the issues and eased off the optimization?

I am really not optimistic about anything 'soon'. IPC capacity is freakishly expensive and can take months to get going.
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Sorry about this, never cool when work is hampered :(
Pausing the service will pause the billing for the data, the line will still be active and billed.
 
PurSpyk!! said:
Ok, and how long are we expected to wait for this? Or are we expected to cancel, go to another ISP, see how things go and maybe come back? Which is an odd way to run a business. Another issue I have and I know its been discussed as well, is you continue to charge full price for an under performing product. Surely there should be some industry regulation against this?
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There is an option to pause your subscription for up to 6 months. I did that this morning and switched to another ISP. Will check back again in 6 months to see if the situation has improved. At the very least it free's up some capacity for you guys ;)
 
Just finished reading this whole thread... interesting. I'm not one to complain on an open forum, but I have to relay my recent experience with Afrihost. Our business has been using AH business 10mbsp ADSL since Nov 2012. We've experienced exceptional service for the vast majority of the time since, except, of course, during the MTN migration, and now! For the last 2 months or so I've been monitoring our line/account thinking theres a line fault. With the speeds/access being especially bad today, at times being totally disconnected, I got gatvol & decided to investigate. I used all the standard tools, checked the ADSL router log... IPC auth was iffy(read:poor) to say the least, latency fluctuating between 200ms and 4000ms. So I decided to test using the telkom guest account. Wonder of all wonders my real-time line speed increased dramatically(sync speed on both accounts 10208), latency stabilised(avr 50ms local)... all good. Switched back to AH account, no data throughput for 5 minutes. Called AH call centre, lady says give me a moment... says test the line now... and boom the speeds back up to 8mbps. Asked her what she did, says nothing. Thanked her, put down the phone and the speeds start deteriorating immediately... heres the speedtest proof:

My initial tests via speedtest.net:
http://www.speedtest.net/my-result/3814722304
http://www.speedtest.net/my-result/3814725419

Telkom guest account(SAIX):
Download Speed: 5055 kbps (631.9 KB/sec transfer rate)
Upload Speed: 800 kbps (100 KB/sec transfer rate)
Latency: 38 ms
2014/10/07, 4:01:03 PM

Afrihost, before service call(SAIX):
Download Speed: 1425 kbps (178.1 KB/sec transfer rate)
Upload Speed: 515 kbps (64.4 KB/sec transfer rate)
Latency: 84 ms
2014/10/07, 4:08:11 PM

Afrihost, after being asked to re-test(SAIX):
Download Speed: 8000 kbps (1000 KB/sec transfer rate)
Upload Speed: 805 kbps (100.6 KB/sec transfer rate)
Latency: 18 ms
2014/10/07, 4:34:33 PM

Now, all running fine again:
Download Speed: 8365 kbps (1045.6 KB/sec transfer rate)
Upload Speed: 846 kbps (105.8 KB/sec transfer rate)
Latency: 12 ms
2014/10/07, 5:53:26 PM

From my perspective this is not good enough for a business grade service! There certainly seems to be something seriously wrong over at AH. I'm wondering if they are not trying to shed heavy users to reduce peak demand? But we're not heavy users(clientzone stats 3.5 GB/day). Why doesn't AH simply banned P2P on business ADSL during business hours. The guys that want to use an unshaped unthrottled business product can then do it after hours! The issue I see is that AH's business and home uncapped are priced too close to each other, with heavy download users opting for business uncapped so as to get the best possible speeds! I don't see the point of paying extra for a so called business grade product if it under-performs during business hours, and then performs better after hours!

The director's at our firm are pushing me to sort the "internet" out... looks like I too may have to consider other ISP's...

Oh, and btw... what happened to AH's website server... it allowed me to download the index page PHP code, and it looks like it's being served from a fail-over backup server... latest network notice under DSL has date stamp 07:27, 06 Aug 2014????

Proof it gave me the PHP code:

<?php
/**
* **************** - by ********
*
* @package ***********
* @author *******************
* @copyright *******************
* @license *******************
* @link http://**************.com
* @since Version 2.0
*/

/*
* --------------------------------------------------------------------
* SYSTEM PATH
* --------------------------------------------------------------------

?????
 
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