There definitely have been improvements! The number of affected clients has been significantly reduced, and performance overall has improved.
That is the one thing I dislike with MyBB, users usually only post here about their bad or negative experiences, this does at times create the perception that things are going down the tubes.
I am by no means sayings are fixed - they definitely are not - but there have been improvements, and our Team is making definite progress towards finally resolving this issue for all of our clients.
Well its a known fact unhappy people will be more vocal, and from these forums, you seem to have many unhappy current and past clients. AH has brought this onto yourselves, not communicating, trying to delay things by requesting continual tests etc. Months have passed and things just never get any better. Maybe in the evening I might see some improvement, but what about during work hours. We are frustrated, and I actually don't think AH really understands the frustration we as customers have.
My case in point, I was told that it was a Telkom issue, because my tracert showed a time out on hop 2, AH would not contact Telkom on my behalf (even though my line is with you), so I called, crapped them out and in the end it was not a problem, some exchanges will give a time out on hop 2. I then send tests via PM,. to Critical Care, nothing gets done. I was told to reboot the router a few times, speeds actually get worse.
So yes, I will post here until you get your act together, and I will post here if things improve. Which I did over the weekend. But remember we are paying for a service, and if the service is below par, then I will complain, don't expect compliments if I get what I am paying for, as that is expected. If you get more, then I will make it public knowledge.
When I first joining AH, I got quiet a few of my business associates to switch to AH, and I used to always sing your praises.
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