Afrihost Business Uncapped Feedback - 2

Status
Not open for further replies.

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
That's pretty much the exact same issue I'm having with my 6mb Business Account. Support emailed me last night saying they made some changes, I tested it out today and it's still the same.

http://www.speedtest.net/result/3936321579.png - Business Uncapped Account

http://www.speedtest.net/result/3936314748.png - 1 Gig Capped Account

I've replied to support with the recent tests I've done.

Our team are looking into this, I believe we're collecting some results here to see if we can trend it.
Could you paste your ticket ref# here please? I'll add it onto the list.
 

PearlJam

Expert Member
Joined
Jan 22, 2006
Messages
2,177
I have been basically dead now for the whole day. Did the normal port recreate, etc. with no improvement.

Then I tried an old Webafrica PAYG account and it runs perfectly. Some sort of throttling or so going on.

3936519300.png

Logged a ticket and hope it can be sorted out quickly
 

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
I have been basically dead now for the whole day. Did the normal port recreate, etc. with no improvement.

Then I tried an old Webafrica PAYG account and it runs perfectly. Some sort of throttling or so going on.

View attachment 170251

Logged a ticket and hope it can be sorted out quickly

Shout when you have the ticket ID please :)
Add as much info as possible, as well as some comparisons.
 

PearlJam

Expert Member
Joined
Jan 22, 2006
Messages
2,177
Shout when you have the ticket ID please :)
Add as much info as possible, as well as some comparisons.

I couldn't open Speedtest to be able to do a comparison before.

I manage to start one now, but it just went dead in the middle of the download test.

Ticket ID: DHJ-746-42160
 

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
I couldn't open Speedtest to be able to do a comparison before.

I manage to start one now, but it just went dead in the middle of the download test.

Ticket ID: DHJ-746-42160

Sounds like there may be other issues creeping in here, keep our team and the ticket updated please :)
 

PearlJam

Expert Member
Joined
Jan 22, 2006
Messages
2,177
Sounds like there may be other issues creeping in here, keep our team and the ticket updated please :)

Still close to dead. Can barely send emails. Had to wait 2 minutes for this page to refresh to be able to post
 
Status
Not open for further replies.
Top