Afrihost Business Uncapped Feedback - 2

[AfriMan]

Caught it again:


Tracing route to google.com [74.125.24.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 6 ms 7 ms * 105-236-2-65-esr-lo.mtnbusiness.co.za
.65]
3 8 ms 8 ms * ipc-recieve-jh-2a.za.mtnbusiness.net
.17]
4 8 ms 9 ms * qux-jh-dca-2.za-b.za.mtnbusiness.net
.115]
5 * 8 ms 8 ms jh-dca-2.za--qux-q.za.mtnbusiness.net
0.4]
6 * * * Request timed out.
7 205 ms * 205 ms ls-cr-2.uk--rb-cr-1.za.mtnns.net [196.44.31.114]

8 206 ms 204 ms 202 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
9 207 ms 206 ms 206 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
10 * * * Request timed out.
11 197 ms * 210 ms proxy.google.com [216.239.51.5]
12 219 ms 228 ms 216 ms 209.85.250.216
13 197 ms 196 ms 197 ms 72.14.235.189
14 * * * Request timed out.
15 * 215 ms 218 ms de-in-f102.1e100.net [74.125.24.102]

Did that, then line lost sync, when it reconnected no internet light, router restart cured it as usual. What is this?

Like this now:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Users\Scott Kirby>tracert google.com

Tracing route to google.com [74.125.24.138]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms home.gateway.home.gateway [192.168.1.254]
2 7 ms 7 ms 6 ms 105-236-2-65-esr-lo.mtnbusiness.co.za
.65]
3 8 ms 8 ms 7 ms ipc-recieve-jh-4a.za.mtnbusiness.net
.41]
4 8 ms 8 ms 7 ms qux-jh-dca-2.za-b.za.mtnbusiness.net
.115]
5 8 ms 10 ms 7 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 188 ms 188 ms 189 ms 41.181.180.10
7 248 ms 205 ms 205 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
8 197 ms 194 ms 199 ms ls-pr-2.uk--ls-cr-2.uk-a.mtn.net [209.212.111.18
7]
9 206 ms 205 ms 206 ms google-peering-ls-pr-2.uk.mtnns.net [209.212.99.
13]
10 * 192 ms 188 ms 209.85.255.76
11 204 ms 193 ms 215 ms proxy.google.com [216.239.51.5]
12 205 ms 204 ms 208 ms 209.85.250.216
13 222 ms 197 ms 197 ms 72.14.235.189
14 * * * Request timed out.
15 197 ms 197 ms 197 ms de-in-f138.1e100.net [74.125.24.138]

Trace complete.

If the router restart fixes it, it could be a line issue. It could be a DNS issue, if swapping out DNS fixes it (as someone suggests) but I would expect a lot more clients to experience this if there was a failing component in our DNS cluster.

I would definitely look at the line and router first. Have you run any troubleshooting with them team yet? Maybe drop me a PM so we can test

 

[AfriMan]

I find the are DNS error I can not load page in Safari when I change to google DNS page load fine

We'll definitely need to look at this. This could mean you're accessing a DNS server that's not performing correctly and we'll need to figure that out.

How often does this happen?

 

[AfriMan]

Bit of a cock up my side trying to do the switch to the capped, long story short your system now wants to prorata me for a Business Uncapped AND a 75GB capped for this month which I've already paid for. Plse make sure it doesn't happen, however the mobile charge is correct.

Apologies for the confusion I was fiddling

Maybe check your account history to see if you were credited for the one product and then billed for the other. This would have happened if you did the swop during the billing run.

Otherwise, drop me a PM and I'll try and figure this out with you

 

[ScottulusMaximus]

If the router restart fixes it, it could be a line issue. It could be a DNS issue, if swapping out DNS fixes it (as someone suggests) but I would expect a lot more clients to experience this if there was a failing component in our DNS cluster.

I would definitely look at the line and router first. Have you run any troubleshooting with them team yet? Maybe drop me a PM so we can test

I was getting a few DNS issues yesterday but that's new, this issue has been a problem for a while. Will drop a PM and go from there. The issue is that it's very intermittent so I struggle to catch it.

Maybe check your account history to see if you were credited for the one product and then billed for the other. This would have happened if you did the swop during the billing run.

Otherwise, drop me a PM and I'll try and figure this out with you

Nvm, all sorted magic pixies did it in the night!

 

[AfriGuy]

I was getting a few DNS issues yesterday but that's new, this issue has been a problem for a while. Will drop a PM and go from there. The issue is that it's very intermittent so I struggle to catch it.



Nvm, all sorted magic pixies did it in the night!

Awesome
Shout if you spot this again!

 

[JesseG]

i use google's DNS 8.8.8.8 , seems to just work, fixed most of my buffering issues with twitch, Afrihost's DNS just wasn't up to the task...don't know if AH fixed their DNS problem, by the looks of it, I don't think so....

EDIT : I will say this though, I can stream 1080p perfectly from Youtube, haven't tested Twitch in a while, so good job AH, lets keep it like this....

 

[kohlhtor]

We'll definitely need to look at this. This could mean you're accessing a DNS server that's not performing correctly and we'll need to figure that out.

How often does this happen?

It happen last night i was not able to open Pages i was give an DNS error when i change to google every thing is fine

 

[AfriGuy]

i use google's DNS 8.8.8.8 , seems to just work, fixed most of my buffering issues with twitch, Afrihost's DNS just wasn't up to the task...don't know if AH fixed their DNS problem, by the looks of it, I don't think so....

EDIT : I will say this though, I can stream 1080p perfectly from Youtube, haven't tested Twitch in a while, so good job AH, lets keep it like this....

We've made a few tweaks around Twitch last week, there should be some improvements.

 

[vinnigepiet]

Could you maybe run a traceroute to Afrihost.com? I just want to see where the latency starts picking up on your connection.

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 10 ms 11 ms 105-236-4-193-esr-lo.mtnbusiness.co.za [105.236.
4.193]
3 12 ms 12 ms 11 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150
]
4 12 ms 11 ms 11 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 12 ms 11 ms 12 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 13 ms 12 ms 12 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 32 ms 32 ms 33 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

8 33 ms 33 ms 33 ms 196.44.31.97
9 33 ms 55 ms 32 ms 196.31.220.12
10 33 ms 32 ms 32 ms 196.31.220.25
11 32 ms 31 ms 31 ms 196.31.63.206
12 32 ms 32 ms 32 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
13 33 ms 33 ms 32 ms cms-gm.afrihost.com [197.242.144.102]


Btw on the 25 of November your CEO said they are still upgrading the South and East IPC.....after you guys said it was completed and the tracert looks like this anytime of the day, I'll post another one this evening but it's not going to differ as I know that my exchange is not congested.

 

[AfriGuy]

It happen last night i was not able to open Pages i was give an DNS error when i change to google every thing is fine

That's odd, can't see any anomalies around DNS last night. Shout if you spot this again please.

 

[Quad!]

AfriGuy...

Did you get my PM?:wtf:

 

[Rickster]

Torrents going full speed during business hours? Nice...

 

[AfriGuy]

AfriGuy...

Did you get my PM?:wtf:

I have indeed, I should have some feedback a little later for you today. Just waiting for our lines team to get in touch with Telkom. Really not sure why the order is taking so long

 

[giggity]

Pingplotter data attached:
Text Data: https://dl.dropboxusercontent.com/u/38384163/euw.leagueoflegends.com.txt
PP2 Data: https://dl.dropboxusercontent.com/u/38384163/2DEC2014 -- euw.leagueoflegends.com.pp2

 

[AfriGuy]

Pingplotter data attached:
Text Data: https://dl.dropboxusercontent.com/u/38384163/euw.leagueoflegends.com.txt
PP2 Data: https://dl.dropboxusercontent.com/u/38384163/2DEC2014 -- euw.leagueoflegends.com.pp2

The text results are a bit hard to read
Could you paste a ping and traceroute here run from the command line?

 

[giggity]

The text results are a bit hard to read
Could you paste a ping and traceroute here run from the command line?

They are hell to read without pingplotter.
Those are all traceroutes. One per second.
Goes date/time, then hops 1-16 per line.

 

[AfriGuy]

They are hell to read without pingplotter.
Those are all traceroutes. One per second.
Goes date/time, then hops 1-16 per line.

o.0
That's a lot of info in plaintext.

Do you have a screengrab of the software with the results I could look at? Otherwise anything off CMD will work

 

[PurSpyk!!]

Hi

To any of the Afri reps, I have been told by your support people that your clientzone no longer supports Internet Explorer? Is this true or am I getting lied too again? I have an issue with the clientzone, it used to work and 2 weeks ago it just stopped working, we use apps that run in a certain version of IE, so using Chrome or another browser is not a solution.

 

[KoolDaffy]

Hey Afriguy, just sent you a PM

 

[AfriGuy]

Hi

To any of the Afri reps, I have been told by your support people that your clientzone no longer supports Internet Explorer? Is this true or am I getting lied too again? I have an issue with the clientzone, it used to work and 2 weeks ago it just stopped working, we use apps that run in a certain version of IE, so using Chrome or another browser is not a solution.

Don't think anyone is lying to you
We support IE 10 and up, with support for IE 8 & 9 on it's way.