Afrihost Business Uncapped Feedback - 2

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After switching to the guest account and then back the trace route is much better but my speed still slow.


traceroute to www.afrihost.co.za (197.242.144.102), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 10.464 ms 7.292 ms 16.831 ms
2 105-236-11-129-esr-lo.mtnbusiness.co.za (105.236.11.129) 46.835 ms 46.274 ms 46.756 ms
3 ipc-recieve-jh-3a.za.mtnbusiness.net (41.181.178.29) 47.038 ms 47.507 ms 47.819 ms
4 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 48.118 ms 89.240 ms 49.822 ms
5 jh-dca-2.za--qux-q.za.mtnbusiness.net (196.31.180.4) 47.951 ms 77.358 ms 47.963 ms
6 jh-cr-2.za--jh-dca-2.za-a.mtnns.net (196.44.0.224) 51.953 ms 56.149 ms 53.102 ms
7 196.44.31.99 (196.44.31.99) 52.051 ms 51.892 ms 52.954 ms
8 196.30.1.53 (196.30.1.53) 50.911 ms 51.018 ms 52.049 ms
9 196.31.220.25 (196.31.220.25) 52.905 ms 53.004 ms 52.480 ms
10 196.31.63.206 (196.31.63.206) 51.331 ms 50.248 ms 49.608 ms
11 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 50.305 ms 60.162 ms 50.932 ms
12 cms-gm.afrihost.com (197.242.144.102) 49.179 ms 50.262 ms 51.502 ms

Last Result:
Download Speed: 436 kbps (54.5 KB/sec transfer rate)
Upload Speed: 392 kbps (49 KB/sec transfer rate)
Latency: 61 ms
January 30, 2015 at 7:26:21 PM GMT+2

Both your first hop to the router and your second hop are much higher than they should be. I would look at the first hop first though. 10-16ms is way too high, even over WiFi. I would switch off WiFi and test on a single device via LAN cable. Also, check that no devices are running updates, downloads or background services while the tests are running.
 
Atleast your page opens. Ive contacted their support no solution. Test using afrihost account and afrihost line tester all great. Soon on my webafrica account I have periods every evening that my internet becomes completely unusable. Switch my account to afrihost, boom back up again.

At least your Afrihost account is working well. I can't comment on your other ISPs performance, but at least you can always switch to us to get a better experience :)
 
Is there a throttling and shaping threshold on the business uncapped packages and If so, what is that limit on the 2mbps one?

Not at all, Business is guaranteed unshaped and unthrottled at all time. The only form of shaping is a voluntary setting called Business Optimisation, which you can activate to keep your network clear of torrents, etc, which are shaped very aggressively. This is great for offices or homes with rebellious teenagers :)
 
Absolutely not. You can download to your heart's content and never worry about being throttled, shaped or have to abide by an "Acceptable Use Policy" to keep your speeds up (you can download as many Linux distros via BitTorrent as you'd like ;)) -- just disable "business optimisation".

Well said. I feel like my work here is done. If it weren't rainy and miserable here in Jozi, I would hit the pool :)
 
Looks like we're allocating Google's secondary DNS to load balance our secondary cluster. There shouldn't be any difference around performance though.

Except that the ping to 8.8.4.4 is 209ms for me :/ it doesn't make much of a difference after the DNS cache has been saved, but first requests can take a little longer -- especially annoying when browsing websites with images hosted on other servers where the DNS has to find more IP addresses. Difference is still negligible for the most part -- speeds are, of course, just the same.
 
Except that the ping to 8.8.4.4 is 209ms for me :/ it doesn't make much of a difference after the DNS cache has been saved, but first requests can take a little longer -- especially annoying when browsing websites with images hosted on other servers where the DNS has to find more IP addresses. Difference is still negligible for the most part -- speeds are, of course, just the same.

The response times may be a little higher, but falling back to secondary doesn't always happen - and there is stacks of Google caching available too :)
 
Both your first hop to the router and your second hop are much higher than they should be. I would look at the first hop first though. 10-16ms is way too high, even over WiFi. I would switch off WiFi and test on a single device via LAN cable. Also, check that no devices are running updates, downloads or background services while the tests are running.

If hav switched off Wifi for this test and only have my laptop connected to the router. No updates are running. The Traceroute looks much better but my download speed is still horrible. I now have a fault logged with Telkom.

traceroute to www.afrihost.co.za (197.242.144.102), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 1.233 ms 0.367 ms 0.379 ms
2 105-236-11-129-esr-lo.mtnbusiness.co.za (105.236.11.129) 43.557 ms 40.208 ms 41.881 ms
3 ipc-recieve-jh-2a.za.mtnbusiness.net (41.181.178.17) 89.095 ms 48.174 ms 45.001 ms
4 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 43.021 ms 43.014 ms 57.155 ms
5 jh-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.114) 43.558 ms 43.462 ms 48.983 ms
6 jh-cr-2.za--jh-dca-2.za-a.mtnns.net (196.44.0.224) 48.858 ms 46.177 ms 46.905 ms
7 196.44.31.99 (196.44.31.99) 45.785 ms 44.959 ms 45.730 ms
8 196.31.220.6 (196.31.220.6) 52.983 ms 46.027 ms 70.066 ms
9 196.31.220.23 (196.31.220.23) 45.857 ms 46.879 ms 45.930 ms
10 196.31.63.206 (196.31.63.206) 42.904 ms 43.006 ms 43.992 ms
11 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 44.966 ms 43.139 ms 44.106 ms
12 cms-gm.afrihost.com (197.242.144.102) 45.085 ms 44.738 ms 45.105 ms

Last Result: (2Mb Line)
Download Speed: 421 kbps (52.6 KB/sec transfer rate)
Upload Speed: 305 kbps (38.1 KB/sec transfer rate)
Latency: 57 ms
February 2, 2015 at 9:35:10 PM GMT+2
 
If hav switched off Wifi for this test and only have my laptop connected to the router. No updates are running. The Traceroute looks much better but my download speed is still horrible. I now have a fault logged with Telkom.

traceroute to www.afrihost.co.za (197.242.144.102), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 1.233 ms 0.367 ms 0.379 ms
2 105-236-11-129-esr-lo.mtnbusiness.co.za (105.236.11.129) 43.557 ms 40.208 ms 41.881 ms
3 ipc-recieve-jh-2a.za.mtnbusiness.net (41.181.178.17) 89.095 ms 48.174 ms 45.001 ms
4 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 43.021 ms 43.014 ms 57.155 ms
5 jh-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.114) 43.558 ms 43.462 ms 48.983 ms
6 jh-cr-2.za--jh-dca-2.za-a.mtnns.net (196.44.0.224) 48.858 ms 46.177 ms 46.905 ms
7 196.44.31.99 (196.44.31.99) 45.785 ms 44.959 ms 45.730 ms
8 196.31.220.6 (196.31.220.6) 52.983 ms 46.027 ms 70.066 ms
9 196.31.220.23 (196.31.220.23) 45.857 ms 46.879 ms 45.930 ms
10 196.31.63.206 (196.31.63.206) 42.904 ms 43.006 ms 43.992 ms
11 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 44.966 ms 43.139 ms 44.106 ms
12 cms-gm.afrihost.com (197.242.144.102) 45.085 ms 44.738 ms 45.105 ms

Last Result: (2Mb Line)
Download Speed: 421 kbps (52.6 KB/sec transfer rate)
Upload Speed: 305 kbps (38.1 KB/sec transfer rate)
Latency: 57 ms
February 2, 2015 at 9:35:10 PM GMT+2

What do your adsl stats in your router settings look like? (sorry if I missed it in an earlier post, but I can't seem to see any from you).
 
Anyone tried COD AW on their AH accounts? Want to figure out if the problem starts with the online gaming mode or if the ISP is not up to it. Only on a 2mb account :( getting no games all the time
 
If hav switched off Wifi for this test and only have my laptop connected to the router. No updates are running. The Traceroute looks much better but my download speed is still horrible. I now have a fault logged with Telkom.

traceroute to www.afrihost.co.za (197.242.144.102), 64 hops max, 72 byte packets
1 192.168.1.1 (192.168.1.1) 1.233 ms 0.367 ms 0.379 ms
2 105-236-11-129-esr-lo.mtnbusiness.co.za (105.236.11.129) 43.557 ms 40.208 ms 41.881 ms
3 ipc-recieve-jh-2a.za.mtnbusiness.net (41.181.178.17) 89.095 ms 48.174 ms 45.001 ms
4 qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115) 43.021 ms 43.014 ms 57.155 ms
5 jh-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.114) 43.558 ms 43.462 ms 48.983 ms
6 jh-cr-2.za--jh-dca-2.za-a.mtnns.net (196.44.0.224) 48.858 ms 46.177 ms 46.905 ms
7 196.44.31.99 (196.44.31.99) 45.785 ms 44.959 ms 45.730 ms
8 196.31.220.6 (196.31.220.6) 52.983 ms 46.027 ms 70.066 ms
9 196.31.220.23 (196.31.220.23) 45.857 ms 46.879 ms 45.930 ms
10 196.31.63.206 (196.31.63.206) 42.904 ms 43.006 ms 43.992 ms
11 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 44.966 ms 43.139 ms 44.106 ms
12 cms-gm.afrihost.com (197.242.144.102) 45.085 ms 44.738 ms 45.105 ms

Last Result: (2Mb Line)
Download Speed: 421 kbps (52.6 KB/sec transfer rate)
Upload Speed: 305 kbps (38.1 KB/sec transfer rate)
Latency: 57 ms
February 2, 2015 at 9:35:10 PM GMT+2

Your latency after your router should always be at least under 30ms but generally around 10ms. This would indicate to me that there could be mild congestion on your exchange or that there is a line fault causing latency :(
 
Anyone tried COD AW on their AH accounts? Want to figure out if the problem starts with the online gaming mode or if the ISP is not up to it. Only on a 2mb account :( getting no games all the time

It works well for me testing on Playstation, but I couldn't say personally whether it works on other platforms. From client's feedback I do believe that it does though.
 
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