Afrihost Business Uncapped Feedback - 2

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Gavin107 said:
Thanks. Interesting that my 8am comparison was with an ISP package that targeted the gaming and online streaming (video) demographic. These people are obviously not highly active at 8am, hence the good result from that particular ISP offering. My AH is a business package. This could be a disadvantage because all business users "peak" at the same time (pardon the expression).

I still have some confidence that AH will get this optimisation right. Bring it on.
Click to expand...

Thanks for the vote of confidence, that really means a lot, truly :)

Smaller networks are obviously going to see smaller trends. Because we server a much bigger community, we see some major and minor trends, which were continually mapping to see how we can optimise client's experience. As we grow, this also gives us leverage to have more caching nodes, partner with major CDN's and ultimately give clients on our network more access to content, faster.
 
Dianysis said:
Afriman, please see above.
Click to expand...

We have asked the network team to look into Google related comments here. But also remember that downloads are not as latency dependant as realtime services like YouTube streaming. So you may be getting full throughput (depending on how your download client reports) because it's not concerned if there is a slight rise in your overall latency.
 
Hummercellc said:
Afrihost
Traceroute output:
1 * * *
2 41.181.221.213 (41.181.221.213) 37.720 ms 67.511 ms 69.031 ms
3 41.181.221.214 (41.181.221.214) 42.091 ms 43.223 ms 42.767 ms
4 rb-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.118) 37.931 ms 37.738 ms 36.512 ms
5 rb-cr-1.za--rb-dca-2.mtnns.net (196.44.31.122) 43.356 ms 50.371 ms 43.328 ms
6 196.44.31.97 (196.44.31.97) 37.931 ms 37.798 ms
jh-dca-2.za--jh-cr-1.za-a.mtnns.net (196.44.0.221) 37.964 ms
7 196.31.220.10 (196.31.220.10) 36.923 ms 37.572 ms 37.641 ms
8 196.31.220.21 (196.31.220.21) 43.072 ms 44.918 ms 58.265 ms
9 196.31.63.202 (196.31.63.202) 43.060 ms 43.521 ms 42.765 ms
10 vl9-ah-ha-2.za.mtnbusiness.net (196.30.42.133) 43.361 ms 46.048 ms 43.080 ms
11 cms-gm.afrihost.com (197.242.144.102) 43.670 ms 42.888 ms 43.080 ms

WebAfrica
Traceroute output:
1 * * *
2 196.38.74.246 (196.38.74.246) 8.656 ms 8.613 ms 8.007 ms
3 cdsl1-umh-gi0-0-0-3102.ip.isnet.net (196.38.74.245) 8.995 ms 8.366 ms 8.813 ms
4 196.26.210.200 (196.26.210.200) 9.298 ms 9.299 ms 9.302 ms
5 mi-za-umh-p8-ten-0-0-0-1.ip.isnet.net (168.209.93.240) 10.309 ms 10.400 ms 10.321 ms
6 mi-za-umh-p7-ten-0-0-1-1.ip.isnet.net (168.209.93.239) 13.280 ms 13.670 ms 13.529 ms
7 mi-za-bry-p7-lo0.ip.isnet.net (168.209.255.208) 13.380 ms 13.757 ms 13.645 ms
8 core2a-bry-gi1-0-0.ip.isnet.net (168.209.218.2) 13.166 ms 13.017 ms 13.162 ms
9 bry.it.is.co.za (196.14.64.36) 13.389 ms 13.277 ms 13.151 ms
Click to expand...

I can see some high demand in the East right now, so I would expect some contention to influence your overall latency. When we can pin down the P2P traffic that is using up more bandwidth than it should, we should be able to bring the demand down significantly.
 
electrofreeze said:
latency goes up when capacity is not enough
Click to expand...

Not entirely true, but partially correct. If the demand exceeds the available capacity, you would expect an increase in latency. But capacity is measured by effectively managed demand, so if the traffic policies are not working effectively or are out of date, then the demand is not being managed as well as it could be. It's hard to plan the network around this scenario, as that would be very expensive and redundant for pretty much the entire year. We've made some changes on ongoing basis and we also expect to rollout some major updates soon, and we expect to see some impact to the overall demand on the network.
 
Is there any problem with the news server atm? I'm getting connections but nothing is downloading.
I have changed anything in SABnzbd so can't think that it is on my side.
 
Freakboy said:
Is there any problem with the news server atm? I'm getting connections but nothing is downloading.
I have changed anything in SABnzbd so can't think that it is on my side.
Click to expand...

Can't see any issues from my end.
Are other downloads also slow?
 
Getting quite a bit of packet loss tonight.


Ping statistics for 41.76.211.46:
Packets: Sent = 47, Received = 41, Lost = 6 (12% loss)

Ping statistics for 41.76.211.46:
Packets: Sent = 2971, Received = 2715, Lost = 256 (8% loss)
 
Getting issues with LoL again.

270ms and packet loss.

Will try do a trace soon.
 
Freakboy said:
Everything else is fine, just the Linux Distro nzbs that are not working.
Click to expand...

I am seeing the same problem, was like this last night as well, newsgroups is dead, but when I use another account from another ISP the problem is gone, 100% prioritization rules on business account which is belly up.

But trying to explain that to Afrihost, frustrating to say the least. If they don't get it fixed then I will have to look elsewhere.
 
Complete mess this morning again on 10mbps business uncapped. Really can't be that difficult to sort this out (new ticket: KIF-359-64573)



PHP: 
traceroute to 199.189.118.227 (199.189.118.227), 64 hops max, 52 byte packets
 1  netgear.muffin.lan (172.16.0.1)  875.542 ms  3.567 ms  1.078 ms
 2  105-236-15-1-esr-lo.mtnbusiness.co.za (105.236.15.1)  7.247 ms  8.104 ms  7.804 ms
 3  41.181.221.246 (41.181.221.246)  8.936 ms  56.887 ms  24.222 ms
 4  qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115)  9.291 ms  9.573 ms  33.200 ms
 5  jh-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.114)  9.609 ms  8.868 ms  9.346 ms
 6  41.181.180.10 (41.181.180.10)  189.726 ms  199.667 ms  190.049 ms
 7  ls-cr-2.uk--rb-cr-1.za-g.mtnns.net (196.44.31.114)  206.116 ms  206.181 ms  245.707 ms
 8  ls-pr-1.uk--ls-cr-2.uk-a.mtn.net (209.212.111.201)  206.006 ms  205.751 ms  205.022 ms
 9  tengigabitethernet8-2.ar6.lon3.gblx.net (208.48.238.185)  189.528 ms  189.210 ms  189.194 ms
10  jfk-brdr-04.inet.qwest.net (63.235.40.57)  357.103 ms  306.781 ms  307.224 ms
11  * * *
12  65.114.177.38 (65.114.177.38)  349.511 ms
    63-158-61-170.dia.static.qwest.net (63.158.61.170)  613.684 ms  335.065 ms
13  65.114.177.38 (65.114.177.38)  585.481 ms !X  486.983 ms !X *

Also - a joke to have so many hops to resolve to IS:
PHP: 
traceroute to 196.38.114.236 (196.38.114.236), 64 hops max, 52 byte packets
 1  netgear.muffin.lan (172.16.0.1)  1.342 ms  1.075 ms  1.142 ms
 2  105-236-15-1-esr-lo.mtnbusiness.co.za (105.236.15.1)  7.073 ms  7.421 ms  7.644 ms
 3  ipc-recieve-jh-3a.za.mtnbusiness.net (41.181.178.29)  8.943 ms  35.761 ms  9.435 ms
 4  qux-jh-dca-2.za-b.za.mtnbusiness.net (41.181.165.115)  9.456 ms  9.894 ms  8.842 ms
 5  jh-dca-2.za--qux-b.za.mtnbusiness.net (41.181.165.114)  10.475 ms  9.307 ms
    jh-dca-2.za--qux-q.za.mtnbusiness.net (196.31.180.4)  9.263 ms
 6  41.181.180.10 (41.181.180.10)  11.206 ms
    jh-cr-2.za--jh-dca-2.za-a.mtnns.net (196.44.0.224)  11.153 ms
    41.181.180.10 (41.181.180.10)  10.470 ms
 7  196.44.0.72 (196.44.0.72)  9.671 ms  9.766 ms
    jh-pr-1.za--jh-cr-2.za.mtnns.net (196.44.0.222)  11.986 ms
 8  41-208-29-125.mtnns.net (41.208.29.125)  10.644 ms  10.858 ms  10.143 ms
 9  168.209.1.140 (168.209.1.140)  11.691 ms
    core1a-pkl-te-1-2.ip.isnet.net (168.209.1.139)  12.220 ms  11.187 ms
10  core1a-pkl-te1-2.isnet.net (168.209.100.238)  12.214 ms
    core1a-bry-te0-0-0-1.ip.isnet.net (168.209.100.78)  28.876 ms
    core1a-pkl-te1-2.isnet.net (168.209.100.238)  13.791 ms
 
Last edited:
I'm limited to 5.6MB as well on a 20MB business account.

lol at their shaping policies.
 
whatwhat said:
I'm limited to 5.6MB as well on a 20MB business account.

lol at their shaping policies.
Click to expand...

Shaping shouldn't lower the overall speed - only how certain things perform. Throttling is the overall lowing of your speed. In this case it's probably just contention with other users.
 
Bryn26 said:
Shaping shouldn't lower the overall speed - only how certain things perform. Throttling is the overall lowing of your speed. In this case it's probably just contention with other users.
Click to expand...

You mean insufficient ipc? This cannot be.
 
yes speeds are totally in the crapper today and usually happens after hours when you cant get hold of support after they promised their will be no problems over easter
this is totally unacceptable for the high premium we pay
wonder what crap will come out of their mouths this time for an excuse
 
Sinbad said:
You mean insufficient ipc? This cannot be.
Click to expand...

Afrihost claims to never shape capped and business accounts, and I believe them. If you don't have line or exchange issues and are receiving poor speeds, then it casts much doubt on the quality and capacity of Afrihost's network.
 
Bryn26 said:
Shaping shouldn't lower the overall speed - only how certain things perform. Throttling is the overall lowing of your speed. In this case it's probably just contention with other users.
Click to expand...

Hi Bryn26

I think that it is clear from your posts here that you are an Afrihost employee.

As for your comment, no. There is no contention when your speedtest is a flatline at 5.6MB. Contention would have spikes.
Seriously, just admit that Afrihost has a problem and things would be better.
 
whatwhat said:
Hi Bryn26

I think that it is clear from your posts here that you are an Afrihost employee.

As for your comment, no. There is no contention when your speedtest is a flatline at 5.6MB. Contention would have spikes.
Seriously, just admit that Afrihost has a problem and things would be better.
Click to expand...

I'm not an Afrihost employee, as reading the post above yours would reveal.

If an account was being throttled it should still function correctly, but at the throttled speed.
 
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