Afrihost Business Uncapped Feedback - 2

Status
Not open for further replies.
Glad all you guys have decent downloads, mine is exactly the opposite, at exactly 9am this morning all my direct downloads just tanked, getting 20kbs on my 2meg line. This has been happening like this for the last week. I have rebooted my router more times in the last week than the previous 6 months put together.
This is getting so tiresome
 
Dianysis said:
Youtube, chrome (couldn't preform a Google search nor load any website), mybb app on android, play store.

From the JHB.

Problems experienced both on adsl and mtn mobile data - vodacom worked fine.

When it did get better - the above services were and still are slow.

Please dont blame my exchange - I experienced the exact same problems that every one else here did.

And the fact that reports show that demand was fairly good is most probably because no one could do anything on AH.

AH website showed this at one stage:
Click to expand...

Fully understand your frustrating, again though I need to stress - that we're aware of the poor experiences and we're working hard on getting them fixed.
 
Hummercellc said:
Oh Heavens another apology, lost count now, the MTN network was definitely belly up this weekend.
All Google services timing out, mybb app would not work, very slow browsing. Switched to WebAfrica capped account and everything was peachy... Afrihost fix your *beeping* network, paying full price for this rubbish every month. So so so pissed at myself that I did not cancel.
Click to expand...

Not sure if this was specifically related to a Google issue from our end, we're still nailing down the details from our end and trying to get the overall experience to a better one.
 
dj2381 said:
This is exactly the problem I have, Speedtest comes back normal although latency is terrible as usual, downloads work as they should but Youtube is terrible as well as Gmail taking forever to load. This is also in Cape Town.
Click to expand...

:(
Are you seeing slow Google searches to at all?
 
richardrpg said:
Glad all you guys have decent downloads, mine is exactly the opposite, at exactly 9am this morning all my direct downloads just tanked, getting 20kbs on my 2meg line. This has been happening like this for the last week. I have rebooted my router more times in the last week than the previous 6 months put together.
This is getting so tiresome
Click to expand...

Really sorry about this :(
Are other downloads also slow for you - or is it just the HTTP ones?
 
C:\Windows\System32>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 9 ms 9 ms 9 ms 41.181.53.213
4 9 ms 8 ms 9 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
5 9 ms 8 ms 8 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
6 9 ms 9 ms 9 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 223 ms 224 ms 224 ms pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]

8 225 ms 225 ms 231 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
9 240 ms 239 ms 239 ms am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.18
3]
10 224 ms 224 ms 225 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
11 247 ms 247 ms 247 ms core2.ams.net.google.com [80.249.209.100]
12 247 ms 246 ms 247 ms 209.85.240.61
13 278 ms 247 ms 248 ms 209.85.240.138
14 260 ms 260 ms 261 ms 209.85.246.155
15 260 ms 260 ms 260 ms 216.239.51.4
16 419 ms 420 ms 419 ms 66.249.95.9
17 399 ms 399 ms 398 ms 72.14.237.239
18 419 ms 418 ms 419 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.
 
AfriGuy said:
Fully understand your frustrating, again though I need to stress - that we're aware of the poor experiences and we're working hard on getting them fixed.
Click to expand...
Hey man, read a few posts before mine - AfriMan asked people to post about the issues faced.
 
dj2381 said:
C:\Windows\System32>tracert www.youtube.com

Tracing route to youtube-ui.l.google.com [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 9 ms 9 ms 9 ms 41.181.53.213
4 9 ms 8 ms 9 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
5 9 ms 8 ms 8 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
6 9 ms 9 ms 9 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 223 ms 224 ms 224 ms pe-cr-2.za--el-mse-1.za.mtnns.net [196.44.31.66]

8 225 ms 225 ms 231 ms ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.11
4]
9 240 ms 239 ms 239 ms am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.18
3]
10 224 ms 224 ms 225 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
11 247 ms 247 ms 247 ms core2.ams.net.google.com [80.249.209.100]
12 247 ms 246 ms 247 ms 209.85.240.61
13 278 ms 247 ms 248 ms 209.85.240.138
14 260 ms 260 ms 261 ms 209.85.246.155
15 260 ms 260 ms 260 ms 216.239.51.4
16 419 ms 420 ms 419 ms 66.249.95.9
17 399 ms 399 ms 398 ms 72.14.237.239
18 419 ms 418 ms 419 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.
Click to expand...

These look OK, are you unable to stream though?
 
AfriGuy said:
Really sorry about this :(
Are other downloads also slow for you - or is it just the HTTP ones?
Click to expand...

Sometime just HTTP but sometimes p2p as well, but after a router reboot all is well again for an hour or so and the line speed tanks again.
Spoke to Afrigenie about this, he was all to eager to help for the first couple of queries and said he could see my line had issues but then no more replies to my queries thereafter
 
It's a struggle at 360p, a lot of waiting for it to load.
 
richardrpg said:
Sometime just HTTP but sometimes p2p as well, but after a router reboot all is well again for an hour or so and the line speed tanks again.
Spoke to Afrigenie about this, he was all to eager to help for the first couple of queries and said he could see my line had issues but then no more replies to my queries thereafter
Click to expand...

Now that's an odd one :(
Sorry he didn't get back to you - I'll be able to see what he's done so far. Drop me a PM with the deets, I can always have someone give you a call back if you'd prefer that.
 
dj2381 said:
It's a struggle at 360p, a lot of waiting for it to load.
Click to expand...

That sucks :(
We're passing the info onto the team to get things sorted out.

What's weird here, is that demand on the network is very manageable, so not sure if something is holding back the traffic. We're checking it out though :)
 
AfriGuy said:
:(
I'll have things checked out, I'm sure we can get this sorted out today. Are other Google services also slow?
Click to expand...

I just closed and reopened my gmail account and it took just over a minute to load my inbox.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X