Afrihost Business Uncapped Feedback - 2

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We can't make a blanket commitment to that sort of thing here on a forum, obviously it would have far reaching implications. We do hope to have solutions in place soon so that clients will not have to endure poor performance much longer.

Our directors usually find a way to reward our clients for sticking with us through tough times one way or another. I wouldn't be suprised if they think of something like that once this is all behind us.

I didn't expect to get my way at all. Can I log a call for this request to be presented to your directors then?

Surely if someone is unsatisfied with one of your products, there are ways to discuss this?

I'm not looking for a reward. I just want my monies worth. I don't mind paying for a lesser package, but I do mind paying for an expensive deal and not receiving the proper product.
 
I didn't expect to get my way at all. Can I log a call for this request to be presented to your directors then?

Surely if someone is unsatisfied with one of your products, there are ways to discuss this?

I'm not looking for a reward. I just want my monies worth. I don't mind paying for a lesser package, but I do mind paying for an expensive deal and not receiving the proper product.

I definitely can't make a decision like that, it would be something for you to raise with accounts. Or hop over to the the thread Gian started and ask him directly. I definitely do give our directors all the feedback I can as well.
 
I definitely can't make a decision like that, it would be something for you to raise with accounts. Or hop over to the the thread Gian started and ask him directly. I definitely do give our directors all the feedback I can as well.

I'll definitely do that. Thanks.
 
So trying to understand Gain's post, it sounds like Afrihost will no longer be using the MTN Network for DSL and rather their own?
Or are Afrihost jumping ship to another backbone.... I sure would like to know?
 
So trying to understand Gain's post, it sounds like Afrihost will no longer be using the MTN Network for DSL and rather their own?
Or are Afrihost jumping ship to another backbone.... I sure would like to know?

We can't give all the technical details but we will be moving over to a new network experience, which will be much more under our direct control.
 
They should be sorted now, but the engineers are still monitoring to make sure all it 100%. My youtube pings are looking good. Tested a couple of 720p streams, look pretty amazing.

Still struggling a bit on my side. While download torrent, 480p youtube has to buffer.
 
Still struggling a bit on my side. While download torrent, 480p youtube has to buffer.

It generally would, depending on your line speed and how much bandwidth your torrents are pulling.

Also remember that torrents are bout data transfer, it's also the number of threads established pulling data, which affects all kinds of stuff :(
 
It generally would, depending on your line speed and how much bandwidth your torrents are pulling.

Also remember that torrents are bout data transfer, it's also the number of threads established pulling data, which affects all kinds of stuff :(

Torrents downloading at around 350kbps. I've got 6mbps line. Surely shouldn't see 480p struggle.

Will keep testing to see whether things improve.
 
I can't stream youtube even on 360p on a 20mbps business VDSL account without buffering :( and tommorow is the day I need to decide if I will be moving all of my Business VDSL accounts + the accounts of other companies I manage over to a new ISP. Things were great last week for a couple of days but seems the s$=*t has hit the fan again. Gian promised a new system in 2 weeks but honestly how can any company expect for their clients to wait that long when they pay for something they are not simply getting.
 
I must add that on Speedtest i get 10.1Mbps down with 14m/s ping. Normally close to 18mbps down with under 10ms ping. But even at 10.1Mbps i would expect to atleast be able to watch youtube at a decent RES without buffering....
 
What are your pings to YouTube showing? Local or international?

Trace and ping to youtube
Tracing route to youtube-ui.l.google.com [66.8.14.35]
over a maximum of 30 hops:

1 <1 ms <1 ms 1 ms 10.0.0.200
2 * * * Request timed out.
3 9 ms 8 ms 8 ms 41.181.178.6
4 7 ms 7 ms 8 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178.5]
5 8 ms 7 ms 8 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
6 7 ms 7 ms 7 ms jh-dca-2.za--qux-q.za.mtnbusiness.net [196.31.180.4]
7 10 ms 9 ms 10 ms cache.google.com [66.8.14.35]

Trace complete.

Pinging youtube-ui.l.google.com [66.8.14.31] with 32 bytes of data:
Reply from 66.8.14.31: bytes=32 time=8ms TTL=58
Reply from 66.8.14.31: bytes=32 time=8ms TTL=58
Reply from 66.8.14.31: bytes=32 time=16ms TTL=58
Reply from 66.8.14.31: bytes=32 time=7ms TTL=58

Ping statistics for 66.8.14.31:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 16ms, Average = 9ms.


Started a clip now and it buffered at 144p.

No other services using any bandwidth on the network here. Router also restarted prior to this test
 
I can't even stream 320Kbps audio on RadioTunes. Had to change the audio quality to 128Kbps to get it to work. Crazy...
 
Torrents downloading at around 350kbps. I've got 6mbps line. Surely shouldn't see 480p struggle.

Will keep testing to see whether things improve.

Let's eliminate the torrents from the equation so we can be sure that YouTube is working on it's own
 
I can't even stream 320Kbps audio on RadioTunes. Had to change the audio quality to 128Kbps to get it to work. Crazy...

Looks like we're seeing a bit of latency rise in the North, but the South should be seeing good latency right now.

What are you seeing on your side?
 
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