Afrihost Business Uncapped Feedback - 2

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cortexenslaver said:
When clicking on the data account, eg. 20GB Data, it fails with error, "Oops. something went wrong".
I have checked another and it seems fine... not sure if it's just a glitch which will rectify itself.
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Strange, could you PM me the DSL username that's seeing this so I can see what's happening there?
 
cortexenslaver said:
Thanks... tested again and it's working. Must have been a glitch. Maybe it was updating the usage at the exact moment I was trying to check it?

All good now ;)
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Could be, I know a whole stack of data is always being processed for ClientZone.
 
AfriMan said:
I'm not sure what you mean by non-streamed videos. Are you referring to live streams vs regular streamed or cached content?
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On Youtube you get the normal uploaded videos you can watch any time you want. This is basically just a straight download to data existing on a server and stored for probably weeks already in most cases. These usually work fine.

Then you get live events, like FSR racing on weekends, which are also streamed live via Youtube. This data isn't cached at all, it's the same as any other live streaming platform - all of which I have the same issue with, which buffers every few seconds - the interval differs slightly everywhere, but the pattern is basically identical.

Now every time I get replied with the same story that you okes can't find anything wrong on your side, yet most people on here complain about your streaming performance.

Surely all of us can't be imagining it, but apparently we are.
 
PurSpyk!! said:
I have complained about this, Supersport seems a bit better, but YouTube has issues, TwithTV never works. Sent test results, spoke to critical care and then nothing. This happens all the time. Really given up complaining as its always the same story, odd no other ISP seems to have streaming issues. I also cannot continually have test accounts and backup accounts.
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Yeah, Twitch is unusable for me. I don't even bother with it any more.

The next month will be my last here I feel, just need time to scout a new ISP properly without rushing into it.
 
AfriMan said:
I don't have an exact date - believe me, I really wish I did.

From past experience, we only sometime find out as Telkom arrive at the DC, and sometimes only afterwards, so it could literally be any day now.
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cool thanks anyways
 
Lol... and so the never-ending story continues! 25th is looming!

I wonder if Afrihost have over-committed their entire bandwidth data pool. Besides the business account users, they've sold a hell of alot of these "Get Double Your Monthly Data" promo's. This is inviting people to push the network to the absolute limit. Why would you be actively persuing more heavy bandwidth users when your already can't cope with the current load! Insanity!
 
Ho3n3r said:
On Youtube you get the normal uploaded videos you can watch any time you want. This is basically just a straight download to data existing on a server and stored for probably weeks already in most cases. These usually work fine.

Then you get live events, like FSR racing on weekends, which are also streamed live via Youtube. This data isn't cached at all, it's the same as any other live streaming platform - all of which I have the same issue with, which buffers every few seconds - the interval differs slightly everywhere, but the pattern is basically identical.

Now every time I get replied with the same story that you okes can't find anything wrong on your side, yet most people on here complain about your streaming performance.

Surely all of us can't be imagining it, but apparently we are.
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Was this an issue before, or is the live streaming issue only crept in recently?
 
AfriGuy said:
Was this an issue before, or is the live streaming issue only crept in recently?
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I quote:

Ho3n3r said:
For me, streaming has always been **** on Afrihost, even when there are no network issues. Then I switch over to a WebAfrica free account, and all streaming issues are resolved.

I get the feeling this will never get sorted.
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@Afriguy, I think it's time that your critical care staff really start looking into the streaming issues that people have been experiencing, even though the account is functioning well apart from the streaming issues, if the streaming issues can't be fixed then I am afraid I will have to leave :(
 
JesseG said:
@Afriguy, I think it's time that your critical care staff really start looking into the streaming issues that people have been experiencing, even though the account is functioning well apart from the streaming issues, if the streaming issues can't be fixed then I am afraid I will have to leave :(
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If you have any info to add please update it on your current query with them :)
 
p2p downloads is dead. I spoke to Simphiwe from AH support and all he can tell me is that we will see better speeds over the next 10 days. He provided me with a link to MyBB as well. So kind of him.

Pity I wont see the decent speeds as I wont be using this POS account next month. I feel cheated.
 
AfriGuy said:
If you have any info to add please update it on your current query with them :)
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Thanks but I have given them what they have asked for...
Will check how the streaming performs tonight and report to critical care if there is any issues....

EDIT - just loaded up twitch, tried to load a past broadcast( not live ) and it is still buffering and then completely freezes at that point, no amount of refreshing helps....
 
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jouda said:
p2p downloads is dead. I spoke to Simphiwe from AH support and all he can tell me is that we will see better speeds over the next 10 days. He provided me with a link to MyBB as well. So kind of him.

Pity I wont see the decent speeds as I wont be using this POS account next month. I feel cheated.
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Really sorry about the slow speeds, I know it's beyond frustrating :(
Upgrades are on the way.
 
BGE said:
Why would you be actively persuing more heavy bandwidth users when your already can't cope with the current load! Insanity!
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You won't get an answer to this, this question and similar have been asked countless times on this thread as well as the Capped thread and I have yet to see it answered.
This is why I believe that the whole "We care about our customers" & "The Customer's experience" is a bunch of bollocks.
These guys are coining it and they don't give a damn about the consumer who actually needs the service to run their business and make a living.

Why do these people keep signing on new customers when they don't even have enough capacity for their current customer base, the answer to this is $$$$$$$.

AH staff can claim whatever they want about caring and understanding, they don't give a crap.
 
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