Afrihost Business Uncapped Feedback - 2

[Refugee_ZA]

Yeahp, trying local gaming servers tonight is just a joke. Pings hopping between 120 and 200. Like watching a clipart powerpoint presentation while someone scrapes your eyeballs with a rusty spork.

 

[8-BALL]

*shakes head* come on Afrihost this is not on, I'm not sure that I can afford this service anymore.

Also timing out after a short while when connected to my UWC server that is hosted locally :/

 

[Rickster]

Slow DSL Speeds <Medium Impact> 16:35, 11 Nov 2014
We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

-AH

 

[Refugee_ZA]

Okay, as of about 23:30 pm this evening speed and ping seems fine again.

4mb account:

http://www.speedtest.net/result/3901922390.png

Is it finally fixed or is this just because people are going to bed. Will see tomorrow morning I suppose.

 

[Rickster]

Okay, as of about 23:30 pm this evening speed and ping seems fine again.

4mb account:

http://www.speedtest.net/result/3901922390.png

Is it finally fixed or is this just because people are going to bed. Will see tomorrow morning I suppose.

Yes! just look at the difference:

 

[kohlhtor]

Pings are still all over the place
Afrihost



Webafrica



Nothing improve
Download speed was still slow from 19:00 have line speed

Today 230 Kb/s normal 630 Kb/s

 

[Rickster]

Web pages are loading sooooo slow, is the DNS buggered again?

 

[AfriMan]

Morning Guys

I see most of the posts here are about slow speeds. We posted a network notice yesterday following the feedback on this and other threads as we're seeing too many reports of clients having a poor experience.

From what I am seeing though, latency should be mostly stable, but at some points we are seeing very low throughput. At the moment the technical guys are still investigating, but we hope to make ongoing improvements to bring performance back into line.

 

[Hummercellc]

Latency is over 200ms here to local. DBN IPC?

 

[PurSpyk!!]

Seems like there are more people reporting issues, Afrihost have put this on their web site

We’re receiving reports from some clients in the North, South and East regions experiencing slow speeds on their DSL connections. Our technical team are investigating incoming queries to determine the possible cause. We apologise to affected clients and assure them that we will continue to work towards improving their internet experience.

Odd that it seems like they are only investigating now, and for the past few days/weeks it was claimed the network is running 100%

 

[Rickster]

Forget post #3227, steam was doing a ninja update and was maxing my line

 

[HelterSkelter]

Forget post #3227, steam was doing a ninja update and was maxing my line

Well I was having terrible low speeds and time-outs intermittently, could not even browse. Read your post and changed to Google's DNS, now muuuuch better.

 

[vangar316]

Both my line at home and our work line is dead slow. Bosses are now asking me why we ever moved from Mweb. Nice going guys, can we please get this sorted.

 

[AfriGenie]

Afrihost 10Mb Business:

C:\Users\cortexenslaver>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    18 ms    11 ms     7 ms  41.181.221.254
  4     8 ms    18 ms    11 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5    20 ms    20 ms    25 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    17 ms    18 ms    14 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7    44 ms    81 ms    48 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

  8    45 ms    36 ms    39 ms  jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
  9    33 ms    33 ms    49 ms  196.30.1.39
 10    49 ms    45 ms    41 ms  196.31.220.21
 11    36 ms    55 ms    32 ms  196.31.63.202
 12    40 ms    32 ms    39 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    35 ms    39 ms    42 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Axxess Free Capped:

C:\Users\cortexenslaver>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3     8 ms     8 ms     8 ms  41.181.221.254
  4     8 ms     9 ms     8 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5     9 ms     9 ms     8 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6     9 ms     9 ms     9 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7    31 ms    31 ms    31 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

  8    30 ms    30 ms    30 ms  196.44.31.97
  9    33 ms    31 ms    31 ms  196.31.220.10
 10    32 ms    31 ms    31 ms  196.31.220.21
 11    30 ms    30 ms    29 ms  196.31.63.202
 12    31 ms    31 ms    31 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    30 ms    30 ms    30 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

Same route, same IP's on MTN Network...
Axxess account pretty FLAWLESS...
Afrihost account spiking all over the place.

Tell me again that my exchange is congested!

and NO... it is not an isolated case.
and NO... it is not just my area. There are similar experiences all over the country.
and NO... it is not my account, as all my clients that I moved to Afrihost are now on MY case because they cannot conduct business.

AND YES... the problem IS on Afrihost's side (look above).
AND YES... it is definitely repeatable.
AND YES... it is definitely Afrihost's Network Management Software.
AND YES... Afrihost has no idea what they are doing, or how to run a network, or how to deliver service to ALL clients, and not just the ones that are NOT complaining here.

I have posted similar results and comments since yesterday. Till now, not one of them has been acknowledged, commented on, or even remotely addressed, or answered.

I suppose it's difficult to argue with FACT :erm:

At this point we are still investigating the cause of the slower than expected ADSL connection speeds, I do know the past few weeks have been tough, but I am sure we will get this sorted out soon.

 

[AfriGenie]

Ok so things are not looking good at the moment. I think it is time to start looking elsewhere. I cannot deal with this any longer. It has been good, but enough is enough..

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.254
  2     6 ms     6 ms     6 ms  105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.1]
  3     8 ms     8 ms     8 ms  ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178.65]
  4     9 ms     8 ms     8 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  5     9 ms     8 ms     8 ms  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
  6    48 ms    55 ms    50 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7    37 ms   112 ms    70 ms  196.44.31.99
  8    34 ms    22 ms    24 ms  196.30.1.39
  9    46 ms    23 ms    18 ms  196.31.220.21
 10    33 ms    51 ms    20 ms  196.31.63.202
 11    20 ms    31 ms    15 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 12    15 ms    13 ms    63 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

This is definitely not what I am paying you R900 a month for! Latency is pathetic!

I mean really!! Look at these inconsistent hops all over your network!!

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.254
  2     7 ms     6 ms     7 ms  105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.1]
  3    31 ms     9 ms    23 ms  ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178.65]
  4    13 ms    13 ms    16 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  5    42 ms    17 ms    13 ms  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
  6    12 ms    38 ms    13 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7    10 ms     9 ms     9 ms  196.44.31.99
  8    19 ms    10 ms    13 ms  196.30.1.39
  9    10 ms     9 ms     9 ms  196.31.220.21
 10     9 ms    12 ms    11 ms  196.31.63.202
 11    13 ms    14 ms    32 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 12    10 ms     9 ms     9 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

I want to know what is being done to rectify this and fast!

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.254
  2     6 ms     6 ms     6 ms  105-236-3-1-esr-lo.mtnbusiness.co.za [105.236.3.1]
  3    10 ms    13 ms    11 ms  ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178.65]
  4    43 ms    39 ms    13 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  5    10 ms    18 ms     9 ms  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
  6     8 ms     8 ms     8 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7    10 ms     9 ms     9 ms  196.44.31.99
  8    10 ms     9 ms    11 ms  196.30.1.39
  9    11 ms     9 ms    14 ms  196.31.220.21
 10    40 ms    82 ms    77 ms  196.31.63.202
 11    10 ms     9 ms    22 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 12    12 ms    17 ms    18 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

This is making gaming near impossible!!

EDIT: Seems to have normalized again! Why is this happening so often?

This is what we are in the process of looking into, at this point it looks like system updates and changes that we put in place were not as effective as we expected them to be. This has our highest priority at the moment, and you should see improvements soon.

 

[Refugee_ZA]

Well, looks like my account is behaving itself since last night around 11:30pm. Still fine this morning except for a huge hickup just after 9:40am when it slowed to a standstill for about 5 minutes and then corrected itself. Continuing testing etc.

 

[AfriGenie]

Well, looks like my account is behaving itself since last night around 11:30pm. Still fine this morning except for a huge hickup just after 9:40am when it slowed to a standstill for about 5 minutes and then corrected itself. Continuing testing etc.

That is certainly good to hear, please keep me updated on any changes! It really helps us to keep an eye on the general network status.

 

[Hummercellc]

Created a PPPoE connection my Notebook, latency is pathetic

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 5 ms 5 ms 6 ms 105-236-10-1-esr-lo.mtnbusiness.co.za [105.236.10.1]
2 203 ms 198 ms 202 ms 41.181.221.214
3 242 ms 248 ms 246 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
4 188 ms 192 ms 208 ms rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
5 191 ms 191 ms 188 ms 196.44.31.97
6 174 ms 173 ms 171 ms 196.30.1.53
7 168 ms 162 ms 162 ms 196.31.220.25
8 229 ms 224 ms 219 ms 196.31.63.206
9 238 ms 235 ms 235 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
10 194 ms 193 ms 187 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.



Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 8 ms 6 ms 6 ms 105-236-10-1-esr-lo.mtnbusiness.co.za [105.236.10.1]
2 189 ms 198 ms 198 ms 41.181.221.214
3 211 ms 205 ms 212 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
4 171 ms 168 ms 172 ms rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
5 188 ms 193 ms 195 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 187 ms 188 ms 187 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]
7 * * * Request timed out.
8 * 245 ms * CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za [41.84.13.66]
9 241 ms 241 ms * 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
10 239 ms 250 ms 245 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
11 261 ms 262 ms 256 ms row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
12 241 ms * 217 ms 197.242.89.170

Trace complete.

 

[AfriGenie]

Created a PPPoE connection my Notebook, latency is pathetic

Tracing route to afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 5 ms 5 ms 6 ms 105-236-10-1-esr-lo.mtnbusiness.co.za [105.236.10.1]
2 203 ms 198 ms 202 ms 41.181.221.214
3 242 ms 248 ms 246 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
4 188 ms 192 ms 208 ms rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
5 191 ms 191 ms 188 ms 196.44.31.97
6 174 ms 173 ms 171 ms 196.30.1.53
7 168 ms 162 ms 162 ms 196.31.220.25
8 229 ms 224 ms 219 ms 196.31.63.206
9 238 ms 235 ms 235 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
10 194 ms 193 ms 187 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.



Tracing route to mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 8 ms 6 ms 6 ms 105-236-10-1-esr-lo.mtnbusiness.co.za [105.236.10.1]
2 189 ms 198 ms 198 ms 41.181.221.214
3 211 ms 205 ms 212 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
4 171 ms 168 ms 172 ms rb-dca-2.za--rb-cr-1.mtnns.net [196.44.31.122]
5 188 ms 193 ms 195 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
6 187 ms 188 ms 187 ms jh-pr-1.za--jh-cr-2.za.mtnns.net [196.44.0.222]
7 * * * Request timed out.
8 * 245 ms * CORE.GP-CN-HET-MEE-1.TO.GP-HV-ICT-MEE-1.DFA.P2P.10G.za [41.84.13.66]
9 241 ms 241 ms * 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1.africainx.net [41.66.132.246]
10 239 ms 250 ms 245 ms core-access-switch1.jnb1.host-h.net [197.189.193.1]
11 261 ms 262 ms 256 ms row-access-switch1-row3-4.jnb1.host-h.net [197.189.193.36]
12 241 ms * 217 ms 197.242.89.170

Trace complete.

You may have seen a momentary spike in latency, we are testing a few changes on our network, if you test now the latencies should have dropped by a considerable margin.

 

[Hummercellc]

You may have seen a momentary spike in latency, we are testing a few changes on our network, if you test now the latencies should have dropped by a considerable margin.

Nope still up the creek....