Afrihost Business Uncapped Feedback - 2

Status
Not open for further replies.
vangar316 said:
Bwahahaha seriously? Have you ever been in a service industry bud? Of course my loyalty is with the company. Which is why I recommended Afrihost as an ISP based on price. It doesn't take 5 frikken minutes to changes ISP's with mail routing etc that needs to be done, so I end up looking like an incompetent idiot because of it. So please enjoy your high horse. As for the rest, thanks guys whatever you did has definitely helped up north, my users are much happier.
Click to expand...

Because your boss and your company does not care about the ISP, or the mail routing issues. That is why they have you. They need internet for the company to make money and succeed. If not, your customers will go somewhere else.

Like I said, if your bosses are coming to ask about internet then there is an issue. What do you tell them, a public internet forum said everything will be ok? lol. I would have kicked you out and replaced you with someone more competent long ago. Network admins are a dime a dozen.
 
vangar316 said:
Bwahahaha seriously? Have you ever been in a service industry bud? Of course my loyalty is with the company. Which is why I recommended Afrihost as an ISP based on price. It doesn't take 5 frikken minutes to changes ISP's with mail routing etc that needs to be done, so I end up looking like an incompetent idiot because of it. So please enjoy your high horse. As for the rest, thanks guys whatever you did has definitely helped up north, my users are much happier.
Click to expand...

That was your first mistake.

You get what you pay for.
 
vangar316 said:
How many more times. And when are you guys going to get this fixed. This has been going on for over 3 weeks, seriously? I have bosses asking me if we should move back to another ISP, how can I in good conscience say no when things are like this. Please guys some hard ETA's and a final solution please.
Click to expand...

Why would you say no if they aren't working?

Doesn't make sense.

vangar316 is right.
 
cortexenslaver said:
Aaaahh yes... the benefit of hind-sight. When all was working perfectly earlier this year, everyone was saying, "what great value for money... ", and "...you see, you can get great products at an affordable price..."
:p
Click to expand...

Working "better".

I actually recommended AH Business to a friend when "everything was working", but streaming never was.

After some more testing we found it to be a routing issue. IS based accounts seem to have the best international routing in the country.
 
Chevron said:
Working "better".

I actually recommended AH Business to a friend when "everything was working", but streaming never was.

After some more testing we found it to be a routing issue. IS based accounts seem to have the best international routing in the country.
Click to expand...

I agree, Streaming on this account is basically non existent, but then again on Axxess its almost perfect, so something is amiss.
 
Either AH couldn't afford to buy the required IPC capacity, or Telkom have not given them the request capacity... hence why the upgrades haven't "fixed" the issue and network "optimisation"(not shaped) continues!

So glad I moved! My current ISP rocks! A business account for a business user!
 
cortexenslaver said:
Nope... still terrible... actually pathetic, and the worst it's been for the last 3 months (10Mb Line)

Afrihost 10Mb Business Uncapped::

http://speedtest.ookla.com/result/2756729858.png
http://speedtest.ookla.com/result/2756730405.png
http://speedtest.ookla.com/result/2756731428.png

Code: 
C:\Users\cortexenslaver>tracert webafrica.co.za

Tracing route to webafrica.co.za [41.185.61.34]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2    17 ms    14 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    60 ms    17 ms    45 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]

  4    31 ms    15 ms    31 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5    42 ms    22 ms    16 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    22 ms    32 ms     9 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7    65 ms    40 ms    47 ms  196.44.0.74
  8    16 ms    52 ms    11 ms  41-208-29-209.mtnns.net [41.208.29.209]
  9    20 ms    28 ms    84 ms  css2-ctn-gi0-1.ip.isnet.net [168.209.2.15]
 10    47 ms    29 ms    34 ms  mi-za-cpt-br1-gi0-3-108.ip.isnet.net [168.209.28
.42]
 11    37 ms    21 ms    41 ms  197.96.154.190
 12    59 ms    39 ms    43 ms  197.96.154.191
 13    40 ms    12 ms    17 ms  wnls-whmcs-web03.wadns.net [41.185.61.34]

Trace complete.

C:\Users\cortexenslaver>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2    20 ms    81 ms    27 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    26 ms    34 ms    19 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]

  4    39 ms    48 ms    37 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5    22 ms    42 ms    36 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6    45 ms    20 ms    12 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7    32 ms    36 ms    57 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

  8    61 ms    56 ms    51 ms  196.44.31.97
  9    37 ms    32 ms    34 ms  196.31.220.12
 10    34 ms    68 ms    50 ms  196.31.220.25
 11    68 ms    39 ms    49 ms  196.31.63.206
 12   143 ms   112 ms    50 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    57 ms    50 ms    41 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\cortexenslaver>tracert thinkbroadband.com

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     8 ms     9 ms     8 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3    17 ms    16 ms    37 ms  41.181.221.254
  4    57 ms    38 ms    29 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
  5    38 ms    14 ms    25 ms  unc-cpt-1.mtnns.net [196.44.18.8]
  6    37 ms    29 ms    55 ms  196.44.31.106
  7   197 ms   159 ms   180 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
  8   159 ms   183 ms   218 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
  9     *      175 ms   154 ms  linx-gw1.thn.ncuk.net [195.66.224.240]
 10   160 ms   161 ms   164 ms  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97
.17]
 11   221 ms   184 ms   199 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]

 12   155 ms   191 ms   188 ms  www.thinkbroadband.com [80.249.99.130]

Trace complete.

Line was working perfectly (mostly) over the weekend, but since Monday 09:30, ^THIS.

Once again, same test on Axxess Free Capped Account:

Code: 
C:\Users\cortexenslaver>tracert webafrica.co.za

Tracing route to webafrica.co.za [41.185.61.34]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     6 ms     7 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3     8 ms     8 ms     8 ms  41.181.201.94
  4     8 ms     8 ms     8 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5     9 ms     8 ms     8 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6     9 ms     8 ms     9 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7     9 ms     9 ms     8 ms  196.44.0.74
  8     9 ms    14 ms    11 ms  41-208-29-209.mtnns.net [41.208.29.209]
  9    12 ms    13 ms    10 ms  css2-ctn-gi0-2.ip.isnet.net [168.209.6.15]
 10    10 ms    10 ms     9 ms  mi-za-cpt-br1-gi0-3-108.ip.isnet.net [168.209.28
.42]
 11     9 ms     8 ms    12 ms  197.96.154.190
 12    16 ms    10 ms    11 ms  197.96.154.191
 13    11 ms    10 ms    11 ms  wnls-whmcs-web03.wadns.net [41.185.61.34]

Trace complete.

C:\Users\cortexenslaver>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     6 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3     9 ms     8 ms     8 ms  ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]

  4     8 ms     8 ms     8 ms  tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
  5     9 ms     8 ms     8 ms  compj-cpt-1.mtnns.net [196.44.18.2]
  6     9 ms    10 ms    11 ms  ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

  7    32 ms    32 ms    31 ms  rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]

  8    30 ms    30 ms    30 ms  jh-dca-2.za--jh-cr-1.za-a.mtnns.net [196.44.0.22
1]
  9    30 ms    30 ms    29 ms  196.30.1.53
 10    32 ms    31 ms    31 ms  196.31.220.25
 11    31 ms    31 ms    31 ms  196.31.63.206
 12    32 ms    32 ms    35 ms  vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
 13    33 ms    31 ms    32 ms  cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\cortexenslaver>tracert thinkbroadband.com

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  home.gateway.pace.net [192.168.1.254]
  2     7 ms     6 ms     7 ms  105-236-13-129-esr-lo.mtnbusiness.co.za [105.236
.13.129]
  3     8 ms     8 ms     7 ms  41.181.201.94
  4    41 ms     8 ms     8 ms  tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
4.28]
  5     9 ms     9 ms     8 ms  unc-cpt-1.mtnns.net [196.44.18.8]
  6     8 ms     9 ms     9 ms  196.44.31.106
  7   218 ms   187 ms   160 ms  am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.22
1]
  8   180 ms   179 ms   202 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
  9   169 ms   151 ms   170 ms  linx-gw1.thn.ncuk.net [195.66.224.240]
 10   161 ms   174 ms   180 ms  te2-1-9.star10g.bdr-rt3.thdo.ncuk.net [80.249.97
.17]
 11   179 ms   171 ms   179 ms  te1-1-1-31.core-rs2.thdo.ncuk.net [80.249.97.85]

 12   170 ms   167 ms   171 ms  www.thinkbroadband.com [80.249.99.130]

Trace complete.
Click to expand...

TomasW said:
Do you really think so?

View attachment 166461
Click to expand...

We are adjusting the resource pool for our Unshaped users now, this change will then ensure each account receives the correct volume of bandwidth and not the reduced speeds that you guys are seeing.
 
AfriGenie said:
We are adjusting the resource pool for our Unshaped users now, this change will then ensure each account receives the correct volume of bandwidth and not the reduced speeds that you guys are seeing.
Click to expand...

So removing our shaping.... I know, I know. Will say it before you do. Business Uncapped is an unshaped product :)
 
BGE said:
Either AH couldn't afford to buy the required IPC capacity, or Telkom have not given them the request capacity... hence why the upgrades haven't "fixed" the issue and network "optimisation"(not shaped) continues!

So glad I moved! My current ISP rocks! A business account for a business user!
Click to expand...

Who are you using now, if you dot want to post here you can PM me if you want.
 
AfriGenie said:
We are adjusting the resource pool for our Unshaped users now, this change will then ensure each account receives the correct volume of bandwidth and not the reduced speeds that you guys are seeing.
Click to expand...

Soooo...... the problem IS on your side? And ALL users have been "governed" by your Home Uncapped shaping Policies? What a shocker!!!! Is that not what we've been saying ALL ALONG???

The fact is, that we have waited for 3 months with the promise of the performance we are paying for, only to be given the run-around for that period. Not to mention, being told repeatedly that there is nothing wrong on AH's side. It took me and LOTS of others here to do your jobs for you, by pointing out where the fault is - ie. AH's Network Management Software.

The thing that really annoys the crap out of me, is that UNSHAPED users/clients were ever being "managed/optimised/SHAPED" in the first place. Moreover, AH has never sent out ONE email to clients apologising for the shoddy service delivery, nor have they EVER clearly given any definitive ETA on when FULL service functionality would be restored (AND THEN STUCK TO IT!).

It is not for me, or anyone else here to do the work for your "engineers".... We have our own lives and businesses to run, with our own clients to satisfy. Take a look at my post count on the left.... ALL those posts are from March this year since being with Afrihost, even though I joined MyBB long before that. Until now, I have NEVER needed to micro-manage ANY of MY "Service Providers".... All that time on here has taken me away from my business, clients, and family, when it should JUST WORK - Life's too short to waste time on incompetence and unprofessionalism (the 2 things I hate most in life).

Now.... all we want to know is, "when can we get back to our lives and forget that AH is even a concern again? You are supposedly meant to service us in the background, as the theory is that YOU are the ISP and Provision Specialists"???????

Or am I wrong (...AGAIN)?
 
AfriGenie said:
We are adjusting the resource pool for our Unshaped users now, this change will then ensure each account receives the correct volume of bandwidth and not the reduced speeds that you guys are seeing.
Click to expand...

You can't really ensure that, can you? That would imply a 1:1 contention ratio.
 
AfriGenie said:
... each account receives the correct volume of bandwidth
Click to expand...

This also implies that at the moment it's Afrihost that is artificially creating the current contention on the network. It therefore follows, that Afrihost did NOT get the full IPC upgrades for the various regions, and has been stalling and continuing to "optimise/manage" all user accounts, while still signing up new clients.

So, once again, WE are paying for your upgrades, so that you can provide s**t service, with an even worse overall user experience, just so that you can maintain and create the illusion of growth to your shareholders (parent company, MTN).

Hey Afrihost! Here's a novel idea... how about you actually sell a premium product, instead of hinting at one and charging the full price??? You do realise that DOES amount to fraud??? Or is that just my opinion AGAIN?
:wtf:
 
Last edited:
BGE said:
Nope... ADSL is by definition a contended product offering.
Click to expand...

THIS.
Also, you can't use that phrase/statement and use the excuse of "contention", or exchange congestion as the reason for poor performance.

Not all lines are equal, nor are used at the same time in exactly the same manner.
ie. different data size, different amount of connections per server, latency, etc., etc. - these all will influence the performance over a defined session.
 
Last edited:
I got me a free account from another provider. Will be testing this tonight and, if I am happy, I will move over come the 25th. This bs is too much. Will come back once AH is AH again and not AfriCrap!
 
AfriGenie said:
We are adjusting the resource pool for our Unshaped users now, this change will then ensure each account receives the correct volume of bandwidth and not the reduced speeds that you guys are seeing.
Click to expand...

Will this have any positive effects on streaming buffering, even if it wasn't buffering when my speedtest showed full speed?
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X