Afrihost Business Uncapped Feedback - 2

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TomasW said:
As a client who is willing to give you the benefit of doubt and a last chance, what is the eta on this fix (when can we expect to be running at full speeds) and also what guarantees can Afrihost give us that this will not be an issue in future again.
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I was hoping we would have had the situation improved by now, although there have been marginal improvements, the current problem obviously still persists.

There are now some very senior guys - I cannot mention exactly from where they are from - here to assist with resolving the situation, and these guys don't go home until things are running smoothly again.

TomasW, I now we do at times appear callous and vague at times, but the problems that you guys experience touch us as deeply. I honestly want each one of you guys to have the very best experience at all times, but at times our system does things we do not expect in ways we definitely weren't expecting.

I will make sure to give you guys the most up to date information that I can, but I am not always privy to the exact details myself. The information that I do have, I will gladly share with you.
 
6MB Business Uncapped:
3903802742.png

Just peachy, thanks.
Thanks for taking my money and giving me a service that has more ups and downs speed wise than government minister's thought processes.
 
AfriGenie said:
I was hoping we would have had the situation improved by now, although there have been marginal improvements, the current problem obviously still persists.

There are now some very senior guys - I cannot mention exactly from where they are from - here to assist with resolving the situation, and these guys don't go home until things are running smoothly again.

TomasW, I now we do at times appear callous and vague at times, but the problems that you guys experience touch us as deeply. I honestly want each one of you guys to have the very best experience at all times, but at times our system does things we do not expect in ways we definitely weren't expecting.

I will make sure to give you guys the most up to date information that I can, but I am not always privy to the exact details myself. The information that I do have, I will gladly share with you.
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That is all we as clients ask for. Thank you. I do see marginal improvement as you have mentioned.
 
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AfriGenie said:
I was hoping we would have had the situation improved by now, although there have been marginal improvements, the current problem obviously still persists.

There are now some very senior guys - I cannot mention exactly from where they are from - here to assist with resolving the situation, and these guys don't go home until things are running smoothly again.

TomasW, I now we do at times appear callous and vague at times, but the problems that you guys experience touch us as deeply. I honestly want each one of you guys to have the very best experience at all times, but at times our system does things we do not expect in ways we definitely weren't expecting.

I will make sure to give you guys the most up to date information that I can, but I am not always privy to the exact details myself. The information that I do have, I will gladly share with you.
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I seroulsy dont know what you guys are doing and it seems like no mater who is looking at your network, the speeds just seem to get worse. I cant even load the speedtest section of this web site, news24 barely loads, damn this is pathetic.

After waiting for 10mins for the test site to load, this is what I get

Your Latest Results

Last Result:
Download Speed: 1655 kbps (206.9 KB/sec transfer rate)
Upload Speed: 803 kbps (100.4 KB/sec transfer rate)
Latency: 164 ms
Wednesday, 12 November 2014 17:47

All business clients should get full refunds for this crap
 
PurSpyk!! said:
I seroulsy dont know what you guys are doing and it seems like no mater who is looking at your network, the speeds just seem to get worse. I cant even load the speedtest section of this web site, news24 barely loads, damn this is pathetic.

After waiting for 10mins for the test site to load, this is what I get

Your Latest Results

Last Result:
Download Speed: 1655 kbps (206.9 KB/sec transfer rate)
Upload Speed: 803 kbps (100.4 KB/sec transfer rate)
Latency: 164 ms
Wednesday, 12 November 2014 17:47

All business clients should get full refunds for this crap
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The Southern Region is lagging a bit behind in terms of the changes that are being implemented in the North, you should start to see changes in the current performance levels soon.
 
This is utter BS, continual claims that we are fixing this, adding capacity, upgrading, but nothing ever improves. One would not be so upset if you actually saw progress, but all I see is worse performance. How difficult can it be to fix, unless there is a fundimental network issues, but if this is the case why isnt Axxess affected?
 
AfriGenie said:
The Southern Region is lagging a bit behind in terms of the changes that are being implemented in the North, you should start to see changes in the current performance levels soon.
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You know I want to beleive you, and I have stayed a client for a long time, but you know SOON no longer means anything Afrihsot have broken so many promises, its laughable. Also why is the South always last on the list, is my money not the same as the others, is my business not important? The south shoull then get reduced rates if we are lower on your prioritory list.
 
PurSpyk!! said:
This is utter BS, continual claims that we are fixing this, adding capacity, upgrading, but nothing ever improves. One would not be so upset if you actually saw progress, but all I see is worse performance. How difficult can it be to fix, unless there is a fundimental network issues, but if this is the case why isnt Axxess affected?
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That is exactly what our Team is also investigating, the behaviour of the Afrihost and Axxess accounts should be significantly closer than what they are. Either they are being allocated greater bandwidth than they should be, or our system is not allocating our bandwidth correctly.
 
I can't sign into Steam on my Afrihost account. Testing with WebAfrica works. Anyone else having this issue?
 
does that mean that axxess won't be working from tomorrow either seeing that they are using your bandwidth
when you don't know what is going on in your own business for so long it is just plain pathetic and the only one suffering is the customer
time to fire some people
 
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electrofreeze said:
does that mean that axxess won't be working from tomorrow either seeing that they are using your bandwidth
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Axxess should definitely not experience any issues, for all intents and purposes they are entirely separate to us, their network is a microcosm of ours, and should function very similarly to ours. I believe the key in correcting the current problems is figuring out why there is a difference between the two networks.
 
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NAG - Wesley said:
I can't sign into Steam on my Afrihost account. Testing with WebAfrica works. Anyone else having this issue?
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Steam appears to time out during problems such as the one many of our clients are experiencing, restarting the Steam Client has often gotten it connected and working again on my end.
 
Maybe someone tech savvy can explain this - i hardly get 1.5 mbps on my 4mbps line for any type of download or speedtest - even through saix.net. However, just for the hell of it, i have a youtube downloader on my android phone which i just tried - it downloads at 3.5 mbps ( pretty much constant). How can everything else be **** but that works perfectly?
 
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