Afrihost Business Uncapped Feedback - 2

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JesseG said:
And we are back to crappy speeds and latency.....
Hope this doesn't carry on much longer, getting kind of impatient....
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We're doing our best to manage demand and bring latency down as much as possible.
 
I am getting a 5th of the speed I pay for, I know you are having problems, but this is really pathetic.

Download Speed: 1583 kbps (197.9 KB/sec transfer rate)
Upload Speed: 735 kbps (91.9 KB/sec transfer rate)
Latency: 22 ms
‎01‎/‎07‎/‎2015‎ ‎15‎:‎30

on a 10MB Business Account

Who in accounts may I contact to get a refund, this is a never ending story.
 
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browsing and downloading is almost non existent and posting here was an effort
looks like the network is getting worse
 
PurSpyk!! said:
I am getting a 5th of the speed I pay for, I know you are having problems, but this is really pathetic.

Download Speed: 1583 kbps (197.9 KB/sec transfer rate)
Upload Speed: 735 kbps (91.9 KB/sec transfer rate)
Latency: 22 ms
‎01‎/‎07‎/‎2015‎ ‎15‎:‎30

on a 10MB Business Account

Who in accounts may I contact to get a refund, this is a never ending story.
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That's really horrible :( I'm confident we can have things sorted out really soon though.
 
Woaw this is horrible :( looks like I made the wrong decision to stick by you guys for yet another month!

This is on a 20Mbps Business Account and line with nothing else running

 
Jypels said:
Woaw this is horrible :( looks like I made the wrong decision to stick by you guys for yet another month!

This is on a 20Mbps Business Account and line with nothing else running

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:(

Sorry about that, looks like something went pear-shaped in the South, our Team is working on restoring full service there now.
 
savage said:
Where's the network notice about whatever went "pear shaped" again now? Or should your customers not know when your network is fscked?
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As it stands now, traffic in the South is normalizing, so latencies should drop a lot in the next few minutes.
 
savage said:
So what?

Do you therefore not even bother to inform your customers? So that's how AH operates? If you can hide things, you do so?
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We're not hiding any information, as I receive any news and updates, I'm sharing it here.
 
AfriGenie said:
Thanks for the comparison, your Afrihost account should be back to normal shortly.
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well its even worse now...



Any time frame to when its going to be fixed?

so at 0,26mbps Im getting just above 1% of the speed I am paying for...

I run a Web dev company and can't to anything...
 
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It has been more than a month that my internet has been very shaky. Very irritating to battle like this and having to explain to my wife everyday why she can't do her work properly with this internet!
 
Jypels said:
well its even worse now...



Any time frame to when its going to be fixed?
Click to expand...

There's no estimated time on when these problems will be sorted out, we have to sit tight and wait....Pay in full and wait for them to fix the problems....Am I right, is that the gist of the situation we are in right now????
 
Still performing like crap, cant get anything done, speed is actually getting worse.

Last Result:
Download Speed: 799 kbps (99.9 KB/sec transfer rate)
Upload Speed: 689 kbps (86.1 KB/sec transfer rate)
Latency: 197 ms
Jitter: 27 ms
Wednesday, 01 July 2015 18:12
 
JesseG said:
There's no estimated time on when these problems will be sorted out, we have to sit tight and wait....Pay in full and wait for them to fix the problems....Am I right, is that the gist of the situation we are in right now????
Click to expand...

Worst part is, its a 20mbps BUSINESS account running like ****
 
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