Afrihost Business Uncapped Feedback - Part 3

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AfriGenie said:
The speedtest is on the okay side... How is your P2P looking?
Click to expand...

0kb up and 0kb down

Tracing route to esquire.co.za [41.86.105.160]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 338 ms 380 ms 346 ms 105-236-3-193-esr-lo.mtnbusiness.co.za [105.236.3.193]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
 
Francois Marais said:
0kb up and 0kb down

Tracing route to esquire.co.za [41.86.105.160]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 338 ms 380 ms 346 ms 105-236-3-193-esr-lo.mtnbusiness.co.za [105.236.3.193]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Click to expand...

That latency certainly is not good... Does your latency look similar on your Afrigreen account?
 
Francois Marais said:
Everything is dead at the moment. Even TeamViewer died... So can't check on the servers I need to check on :(
Click to expand...

Sorry to hear that, Francois. I see you've posted on the POC thread that you are cancelling. I just want to say that we should see our full production network go live within the month, so hopefully when you experience the internet on the full new network, you will change your mind. You can un-cancel in ClientZone at any time if you do :)
 
AfriMan said:
Sorry to hear that, Francois. I see you've posted on the POC thread that you are cancelling. I just want to say that we should see our full production network go live within the month, so hopefully when you experience the internet on the full new network, you will change your mind. You can un-cancel in ClientZone at any time if you do :)
Click to expand...

Thanks, just upped my line with AH to a 4MB, but money talks at this stage. And getting a cheaper service that works is priority now. Will be sorry to go, but two years with AH and the unreliably is an issue that is costing me money.
 
Francois Marais said:
Thanks, just upped my line with AH to a 4MB, but money talks at this stage. And getting a cheaper service that works is priority now. Will be sorry to go, but two years with AH and the unreliably is an issue that is costing me money.
Click to expand...

Totally understand. As I mentioned, you will only cancel at the end of the month anyway, so we'll use this a chance to really up our game and meet your expectations. One thing I can't promise is a price drop just yet, but I think we can expect some things to change in that regard once we've settled into the new network and measured the financial benefit we can pass directly onto clients.
 
AfriMan said:
Totally understand. As I mentioned, you will only cancel at the end of the month anyway, so we'll use this a chance to really up our game and meet your expectations. One thing I can't promise is a price drop just yet, but I think we can expect some things to change in that regard once we've settled into the new network and measured the financial benefit we can pass directly onto clients.
Click to expand...

Well we will see. Things were great with AH, but not getting what I need is a problem. I hate wasting money and at this stage AH is costing me a lot of money, and that money is just dumped, cause no service can't be paid for.

If I want to invoice a client, the I have to make sure that I give perfect service and attention. If I screw up, it's my head and ass on the line
 
Francois Marais said:
Well we will see. Things were great with AH, but not getting what I need is a problem. I hate wasting money and at this stage AH is costing me a lot of money, and that money is just dumped, cause no service can't be paid for.

If I want to invoice a client, the I have to make sure that I give perfect service and attention. If I screw up, it's my head and ass on the line
Click to expand...

Fully understandable.
We'll continue to do our best to improve the network going forward.
 
So on normal Afrihost I get massive packet loss on LoL. Switch to Afrigreen and I get massive latency spikes into the thousands constantly.

There really is no winning with you guys huh?
 
dasco144 said:
So on normal Afrihost I get massive packet loss on LoL. Switch to Afrigreen and I get massive latency spikes into the thousands constantly.

There really is no winning with you guys huh?
Click to expand...

That shouldn't be the case, we're not seeing any general latency on AfriGreen, though throughput on some serviceshas been poor at specific times when demand is high.

Any tests that I can take a look at?
 
Hi AfriPeeps,

Any reason why I am getting 50% of my line speed right now on my 10Mbps Business account? Frustrating.
:mad:
Regards.
 
TomasW said:
Hi AfriPeeps,

Any reason why I am getting 50% of my line speed right now on my 10Mbps Business account? Frustrating.
:mad:
Regards.
Click to expand...

Hi Tomas, that doesn't sound cool at all! :( Do you currently have an Afrigreen account to compare speeds with? Either way, please send me a PM with your details in order for me to have a look. :)
 
Have stopped using green due to the horrific latency and poor speed I've been getting.

Red is frankly disgusting. Google searches are taking about 20s to resolve.



C:\Users\Joshua>tracert www.google.com

Tracing route to www.google.com [66.8.14.59]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 14 ms 13 ms 13 ms 41.181.222.101
4 12 ms 12 ms 13 ms 41.181.222.102
5 * 13 ms 12 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 12 ms 18 ms 14 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 33 ms 76 ms 32 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
8 57 ms 31 ms 32 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [41.181.180.11]
9 34 ms 32 ms 33 ms cache.google.com [66.8.14.59]

Trace complete.

seyFYhQ.png


Tracing route to cs62.adn.xicdn.net [93.184.219.82]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 * 14 ms 13 ms 41.181.222.101
4 13 ms 14 ms 20 ms 41.181.222.102
5 13 ms 12 ms 13 ms tb-dca-2.za--qux-i.za.mtnbusiness.net [66.8.11.186]
6 13 ms 12 ms 12 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 201 ms 199 ms 196 ms 196.44.29.40
8 199 ms 198 ms 201 ms caxtn-indust-1--jp-ad-1-a.mtnns.net [209.212.98.30]
9 156 ms 156 ms 155 ms 212.187.195.161
10 165 ms * 163 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.142]
11 163 ms 164 ms 163 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.142]
12 193 ms 192 ms 192 ms 4.68.63.150
13 193 ms 193 ms 192 ms edgecast.londra32.lon.seabone.net [89.221.43.251]
14 190 ms 190 ms 190 ms 93.184.219.82

Trace complete.
 
8-BALL said:
Have stopped using green due to the horrific latency and poor speed I've been getting.

Red is frankly disgusting. Google searches are taking about 20s to resolve.



C:\Users\Joshua>tracert www.google.com

Tracing route to www.google.com [66.8.14.59]
over a maximum of 30 hops:

1 <1 ms 1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 14 ms 13 ms 13 ms 41.181.222.101
4 12 ms 12 ms 13 ms 41.181.222.102
5 * 13 ms 12 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
6 12 ms 18 ms 14 ms unc-cpt-1.mtnns.net [196.44.18.8]
7 33 ms 76 ms 32 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]
8 57 ms 31 ms 32 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [41.181.180.11]
9 34 ms 32 ms 33 ms cache.google.com [66.8.14.59]

Trace complete.

seyFYhQ.png


Tracing route to cs62.adn.xicdn.net [93.184.219.82]
over a maximum of 30 hops:

1 <1 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 * 14 ms 13 ms 41.181.222.101
4 13 ms 14 ms 20 ms 41.181.222.102
5 13 ms 12 ms 13 ms tb-dca-2.za--qux-i.za.mtnbusiness.net [66.8.11.186]
6 13 ms 12 ms 12 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 201 ms 199 ms 196 ms 196.44.29.40
8 199 ms 198 ms 201 ms caxtn-indust-1--jp-ad-1-a.mtnns.net [209.212.98.30]
9 156 ms 156 ms 155 ms 212.187.195.161
10 165 ms * 163 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.142]
11 163 ms 164 ms 163 ms ae-118-3504.edge3.London1.Level3.net [4.69.166.142]
12 193 ms 192 ms 192 ms 4.68.63.150
13 193 ms 193 ms 192 ms edgecast.londra32.lon.seabone.net [89.221.43.251]
14 190 ms 190 ms 190 ms 93.184.219.82

Trace complete.
Click to expand...

These results are terrible.
Not seeing this amount of latency being reported on monitoring though, wonder if something else is happening here, maybe weird routing.

Where is that 2nd traceroute going to?
 
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