Afrihost Business Uncapped Feedback - Part 3

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Morning guys

I'm taking over the thread from AfriMan, it's all hands on deck :(
Afrigreen is unaffected - so if you're seeing poor throughput on your current account - drop me a PM with your DSL username and I can have detailed generated for Afrigreen.

Sincerely sorry about all this :(
I'll have updates posted here as soon as they're made available to me.
 
wow...

DSL Status
Our DSL Broadband network is running like a bomb! Everything is copacetic and we’re good to GO!
Read more
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So *everything* is fixed? No problems in the imaginary world of Afrihost? Once again, your network status page is outright lying...
 
savage said:
wow...



So *everything* is fixed? No problems in the imaginary world of Afrihost? Once again, your network status page is outright lying...
Click to expand...

Our noticeboard was discussed with you a while back - improvements will happen.
Relevant notices are up.

https://www.afrihost.com/site/network_status?src=mybb

Scroll past the first main notice to:

DSL & Mobile Data Speeds said:
We are receiving reports of poor ADSL and Mobile Data performance from all regions. Our network team are investigating this as highest priority. We sincerely apologise for any inconvenience and thank affected clients for their patience.
Click to expand...
 
As I am not in the office, and unable to test my connection. Are these issues only on the normal Afrihost accounts, not users on Afrigreen, or are both networks affected?
 
Another day of pure internet joy... Half the day has gone... And NOTHING is fixed. Let's forget about the fact that this started as early as 4AM already, and nothing was done about it then. Again, only picked up and started working on at 8AM... Pathetic Afrihost....

EDIT: And AGAIN, we can forget about any kind of compensation or gesture of good faith from AH right?
 
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savage said:
Another day of pure internet joy... Half the day has gone... And NOTHING is fixed. Let's forget about the fact that this started as early as 4AM already, and nothing was done about it then. Again, only picked up and started working on at 8AM... Pathetic Afrihost....

EDIT: And AGAIN, we can forget about any kind of compensation or gesture of good faith from AH right?
Click to expand...

If you PM me your DSL username I'll gladly provide an Afrigreen account.
 
AfriGuy said:
If you PM me your DSL username I'll gladly unilaterally terminate your account.
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I've fixed that for you... Sorry, but you are waay to untrustworthy to get any personal details out of me.

How about you provide the service that THOUSANDS of users and I are paying you for, every single month?
 
Heya guys

Just a quick update, and to update newcomers :)
We're working closely with MTN on a resolution - currently seeing degraded traffic across both IPC and Mobile links, countrywide.

Afrigreen is stable and working well, so if you are having troubles with your DSL account you're welcome to PM me your DSL username and I'll generate the details for you.
You'll have to update your DSL details in the router - you should only have to change @afrihost.co.za to @afrigreen

I'll have more updates posted as soon as they're made available.
 
savage said:
I've fixed that for you... Sorry, but you are waay to untrustworthy to get any personal details out of me.

How about you provide the service that THOUSANDS of users and I are paying you for, every single month?
Click to expand...

Why would I terminate your account?
Either way, the reality is that the current network is seeing degraded traffic, I'm offering a fix by generating DSL details for you on Afrigreen.

My offer stands, ball's in your court.
 
DSL & Mobile update:

This is UNOFFICIAL, I'm posting what I'm seeing on monitoring. I'll have the info confirmed - just posting to keep everyone informed in the mean time.
I'm seeing traffic levels normalise countrywide on both DSL & Mobile links.

This is not a confirmation on resolution - we're monitoring the links closely. I should have more updates shortly.
 
OFFICIAL UPDATE:

Traffic levels are normalising nicely on both Mobile & DSL links. Our teams will monitor traffic throughput closely for any anomalies.
Thanks again for everyones patience through this, really sorry about the issues here :(

As always, any further updates will be posted here.
 
Morning all

We're seeing reports of poor DSL and Mobile throughput this morning, looks like the issue from Friday may have resurrected itself :(
If you are having issues this morning, PM me your DSL username and I'll have you moved over to a new DSL network.
 
AfriGuy said:
Morning all

We're seeing reports of poor DSL and Mobile throughput this morning, looks like the issue from Friday may have resurrected itself :(
If you are having issues this morning, PM me your DSL username and I'll have you moved over to a new DSL network.
Click to expand...

Has the new production network been lit up in the east yet?
 
UPDATE: Our engineers believe the issue is related to authentication. We’d like to advise clients not to reboot their ADSL routers or Mobile Data devices until the issue is resolved.
 
UPDATE: We're seeing more and more successful authentications and good throughput numbers. If you're still seeing no auth please reboot your router.
 
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