Afrihost Business Uncapped Feedback - Part 3

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One has to click on "read more" then to Western Cape then scroll to middle of the page to find the notice regarding today's outage ;)

Afriman - perhaps request your website admin to look at the date orders of the notices and ensure that they are sequential? May assist with the overload of calls and enquiries here - I missed it first time too.


I agree with this discussion, if i go to Afrihost's site right NOW , i see an "orange" indicator on top next to "Network Status" , it is always orange mind you...so now , like i'm sure any normal person would do, i hover there, what is the first thing i see?

DSL Status

ADSL Network Performance

UPDATE
09 July 2015

Our network team has improved network performance during peak periods…


Hellloooo, doesn't Afrihost realise what this tells people like me? That tells me Afrihost are not updating their status and have only done so last in JULY. This also leads me to believe there is nothing new under the "Network Status Page" , because you expect the LATEST entry to display on this dropdown!

Now if i DO click on the "network status" page, again, what do i see? First thing = an entry dated 24 July 2015 .

My suggestion is, change the layout, show the "long term" notices somewhere else. We know you are permanently wrestling with the network , but show the LATEST Entry on top and in the middle....you know , like a Twitter feed or any News Feed . Just split the slow moving news from the fast moving news.

If Afrihost is really transparant with this, they will keep every single notice on there, so i can see "oh, last night when i couldn't do squat and just went off to bed, there was an issue..." . That alone gives me some assurance that it was an "incident" and not something where i now need to test my line, phone telkom, phone afrihost, replace my router, reboot my pc.
 
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I agree with this discussion, if i go to Afrihost's site right NOW , i see an "orange" indicator on top next to "Network Status" , it is always orange mind you...so now , like i'm sure any normal person would do, i hover there, what is the first thing i see?




Hellloooo, doesn't Afrihost realise what this tells people like me? That tells me Afrihost are not updating their status and have only done so last in JULY. This also leads me to believe there is nothing new under the "Network Status Page" , because you expect the LATEST entry to display on this dropdown!

Now if i DO click on the "network status" page, again, what do i see? First thing = an entry dated 24 July 2015 .

My suggestion is, change the layout, show the "long term" notices somewhere else. We know you are permanently wrestling with the network , but show the LATEST Entry on top and in the middle....you know , like a Twitter feed or any News Feed . Just split the slow moving news from the fast moving news.

If Afrihost is really transparant with this, they will keep every single notice on there, so i can see "oh, last night when i couldn't do squat and just went off to bed, there was an issue..." . That alone gives me some assurance that it was an "incident" and not something where i now need to test my line, phone telkom, phone afrihost, replace my router, reboot my pc.

I think we do have some improvements lined up, I know it isn't the easiest noticeboard to navigate :(
 
Are you able to ping the site? Loads up 100% here for me.
Perhaps try swapping around your DNS?


Code:
C:\Users\Ricky W10>ping battlelog.battlefield.com

Pinging e8199.g.akamaiedge.net [23.221.58.152] with 32 bytes of data:
Request timed out.
Request timed out.

Ping statistics for 23.221.58.152:
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
Control-C
 
Code:
C:\Users\Ricky W10>ping battlelog.battlefield.com

Pinging e8199.g.akamaiedge.net [23.221.58.152] with 32 bytes of data:
Request timed out.
Request timed out.

Ping statistics for 23.221.58.152:
    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),
Control-C

There were some DNS changes being implemented to facilitate the cutover to the new production network. We may see a few teething problems in the coming hours as the network goes live, so please bear with us. We're hoping there won't be any interruptions though.
 
Like a snail, but without a shell

Don't know if I'm alone, but everything seems slow and sluggish. Cannot even do a mybroadband speed test.

You're not imagining it; 20KB/s in the Milnerton, Cape Town, area at the moment too. O.o
 
My internet is basically useless for the last 3 days.

It can't even load the speedtest sites, now they allege it could be my equipment, even though it works when using the free WebAfrica account
 
Morning All

Please be aware that we are seeing an issue that is affecting both Mobile ands DSL. MTN are investigating and we are hoping to get this resolved shortly.

Will post updates when I have them :(

If you don't have an AfriGreen account, please PM me and we'll get you moved over ASAP.
 
Their "core" network must be falling apart again. Ironically, all traces of the fault what, two days ago, has been removed from their web site too...
 
Morning All

Please be aware that we are seeing an issue that is affecting both Mobile ands DSL. MTN are investigating and we are hoping to get this resolved shortly.

Will post updates when I have them :(

If you don't have an AfriGreen account, please PM me and we'll get you moved over ASAP.

AfriMan moved over where? AfriGreen or new network?
 
Morning All

Please be aware that we are seeing an issue that is affecting both Mobile ands DSL. MTN are investigating and we are hoping to get this resolved shortly.

Will post updates when I have them :(

If you don't have an AfriGreen account, please PM me and we'll get you moved over ASAP.

Mobile, that has been working perfectly for months, is now stuffed. Is this related to the DSL migration somehow?
 
Morning All

If you don't have an AfriGreen account, please PM me and we'll get you moved over ASAP.

I've been on AfriGreen for the past few weeks.

Can't say I've noticed an improvement over what I had before (am on so-called "Business 10Mb uncapped").

Since very early (like 4AM) this morning the network has been dead slow, both downstream and upstream.

Trying to do SSH to my server hosted with Afrihost was an exercise in frustration.

I think we're all getting tired of the issues ever since you switched from IS to MTN.
 
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