Afrihost Business Uncapped Feedback - Part 3

[AfriGuy]

I'm really struggling with this terrible Youtube streaming. Some videos stream HD no trouble at all, and others buffer to the point of just stopping. The ones that can't stream at 720p greatly outnumber the ones that can.

Sorry to hear that Is this on the POC network?

 

[AfriGuy]

Okay... So just got my test account details. Guess you are swamped

http://netgauge.ookla.com/share/230558156.png

Tracing route to afrihost.com [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 11 ms 10 ms 10 ms 169-0-15-1-access.afrihost.co.za [169.0.15.1]
3 15 ms 15 ms 15 ms 41.170.79.230
4 14 ms 15 ms 13 ms 41.170.79.236
5 15 ms 15 ms 15 ms 41.169.27.249
6 15 ms 15 ms 15 ms 172.18.1.59
7 18 ms 17 ms 17 ms mtnns-2.jinx.net.za [196.223.14.31]
8 19 ms 19 ms 18 ms jh-cr-1.za-jh-pr-1.za-a.mtnns.net [196.44.0.73]
9 18 ms 62 ms 17 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.217]
10 18 ms 18 ms 18 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18]

Trace complete.

Tracing route to tourdefrance.com [212.69.211.212]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 11 ms 10 ms 11 ms 169-0-15-1-access.afrihost.co.za [169.0.15.1]
3 15 ms 14 ms 14 ms 41.170.79.230
4 14 ms 14 ms 14 ms 41.170.79.236
5 15 ms 15 ms 14 ms 41.169.27.249
6 17 ms 17 ms 15 ms 172.18.1.59
7 15 ms 15 ms 16 ms ix-0-3-0-0.tcore1.JSO-Johannesburg.as6453.net [216.6.55.37]
8 188 ms 186 ms 187 ms if-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
9 194 ms 286 ms 299 ms if-0-1-0.core2.PV9-Lisbon.as6453.net [41.206.164.58]
10 186 ms 194 ms 186 ms if-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net [80.231.158.1]
11 183 ms 183 ms 183 ms if-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 190 ms 189 ms 190 ms if-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
13 188 ms 191 ms 186 ms if-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
14 184 ms 182 ms 185 ms ldn-b5-link.telia.net [62.115.9.173]
15 190 ms 184 ms 182 ms hurricane-ic-129713-ldn-b5.c.telia.net [213.248.93.82]
16 192 ms 188 ms 188 ms allegro-networks-limited.10gigabitethernet8-1.core1.lon1.he.net [216.66.83.114]
17 195 ms 195 ms 194 ms host-213-253-141-29.no-dns.as5587.net [213.253.141.29]
18 host-213-253-141-29.no-dns.as5587.net [213.253.141.29] reports: Destination host unreachable.

Trace complete.

So things might be working, but will know in a few minutes...

Thanks for confirming the test results!
Would you mind pasting them in the official POC feedback thread too please? http://mybroadband.co.za/vb/showthr...n-Feedback?p=15637616&viewfull=1#post15637616

 

[Bryn]

Sorry to hear that Is this on the POC network?

The new network? Doubt it. All I have about the new network is an email from AH saying that they're not ready to start the public phase of testing yet.

 

[Brown Fox]

The new network? Doubt it. All I have about the new network is an email from AH saying that they're not ready to start the public phase of testing yet.

I am on the new network and have the same issue. buffer buffer bufffer

 

[AfriGuy]

The new network? Doubt it. All I have about the new network is an email from AH saying that they're not ready to start the public phase of testing yet.

What's your latency looking like at the moment?
Testing began today on the new network

 

[Francois Marais]

Thanks for confirming the test results!
Would you mind pasting them in the official POC feedback thread too please? http://mybroadband.co.za/vb/showthr...n-Feedback?p=15637616&viewfull=1#post15637616

Cool. Just saw it on my unread list. Will do so ️

 

[AfriGuy]

I am on the new network and have the same issue. buffer buffer bufffer

Let's not confuse the feedback here, since you're on the new network the feedback will be very different.
As discussed via PM, we're working on YouTube performance on the POC.

 

[AfriGuy]

Cool. Just saw it on my unread list. Will do so ️

Thanks dude!
Also, I see you're in the North. What's your YouTube performance like on the POC?

 

[Brown Fox]

Let's not confuse the feedback here, since you're on the new network the feedback will be very different.
As discussed via PM, we're working on YouTube performance on the POC.

Yeah just pointing out that both new and old have the same issue.

So maybe not something on the new network but a general issue?

 

[Francois Marais]

Thanks dude!
Also, I see you're in the North. What's your YouTube performance like on the POC?

Just checked on the iPhone. Not to shoddy. Will try on the NUC and let you know

 

[Francois Marais]

Just streamed a 720p video and 0 buffering

 

[Bryn]

What's your latency looking like at the moment?
Testing began today on the new network

Latency looks good in local and international trace routes. General browsing seems fine.

 

[AfriGuy]

Just streamed a 720p video and 0 buffering

Hhhmm, OK. That's useful - thanks man!

 

[Francois Marais]

Hhhmm, OK. That's useful - thanks man!

Glad to be of help. At least not a did you change account and ping test and trace routes

 

[DaBump]

Afrihost tsk tsk tsk. Youtube buffering like crazy on my 20meg VDSL. Works perfect for a while, and then..boom....cant even buffer 5 seconds at a time. Remind me again, like you did last month, and the month before, when these issues will be solved?

 

[pk007_za]

10 mbps Business Uncapped, Business Prioritisation off, Table View

Cisco 877 (MPC8272) processor (revision 0x200) with 118784K/12288K bytes of memory.
Processor board ID FCZ104742Z8
MPC8272 CPU Rev: Part Number 0xC, Mask Number 0x10
4 FastEthernet interfaces
1 ATM interface
128K bytes of non-volatile configuration memory.
24576K bytes of processor board System flash (Intel Strataflash)

My Afrigreen account seems to be lot worse, just normal speed tests, confirmed no traffic on line at time of testing both with SNMP graphing and IP Accounting checks direct on router.

attree-cisco-dsl#traceroute afrihost.com ttl 0 15

Type escape sequence to abort.
Tracing the route to afrihost.com (41.181.185.18)

0 169-0-54-1-access.afrihost.co.za (169.0.54.1) 36 msec 36 msec 36 msec
1 169-0-54-1-access.afrihost.co.za (169.0.54.1) 36 msec 36 msec 36 msec
2 41.170.79.230 60 msec 60 msec 56 msec
3 41.170.79.236 60 msec 60 msec 60 msec
4 41.169.27.249 60 msec 60 msec 60 msec
5 172.18.1.59 64 msec 60 msec 60 msec
6 mtnns-2.jinx.net.za (196.223.14.31) 64 msec 60 msec 68 msec
7 jh-cr-1.za-jh-pr-1.za-a.mtnns.net (196.44.0.73) 64 msec 64 msec 68 msec
8 jh-dca-1.za--jh-cr-1.za-a.mtnns.net (196.44.0.217) 88 msec 64 msec 64 msec
9 * * *
10 * * *...

Pings to Afrihost Speedtest.net Server:

attree-cisco-dsl#ping 197.242.149.89

Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 197.242.149.89, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 132/133/136 ms
attree-cisco-dsl#ping 197.242.149.89

Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 197.242.149.89, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 132/132/132 ms
attree-cisco-dsl#ping 197.242.149.89

Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 197.242.149.89, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 144/145/148 ms
attree-cisco-dsl#ping 197.242.149.89

Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 197.242.149.89, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 148/152/156 ms


After going back to my normal @afrihost.co.za account a few minutes later:

Latencies are lower, but some packet loss, Pings to Afrihost Speedtest.net Server:

attree-cisco-dsl#ping 197.242.149.89

Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 197.242.149.89, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 60/72/80 ms
attree-cisco-dsl#ping 197.242.149.89

Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 197.242.149.89, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 60/60/61 ms
attree-cisco-dsl#ping 197.242.149.89

Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 197.242.149.89, timeout is 2 seconds:
!!.!!
Success rate is 80 percent (4/5), round-trip min/avg/max = 60/61/64 ms
attree-cisco-dsl#ping 197.242.149.89

Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 197.242.149.89, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 60/60/64 ms
attree-cisco-dsl#ping 197.242.149.89

Type escape sequence to abort.
Sending 5, 100-byte ICMP Echos to 197.242.149.89, timeout is 2 seconds:
!!.!!
Success rate is 80 percent (4/5), round-trip min/avg/max = 60/62/68 ms

Traceroute:

attree-cisco-dsl#traceroute afrihost.com ttl 0 12

Translating "afrihost.com"...domain server (196.7.7.7) [OK]

Type escape sequence to abort.
Tracing the route to afrihost.com (41.181.185.18)

0 105-236-13-129-esr-lo.mtnbusiness.co.za (105.236.13.129) 36 msec 36 msec 36 msec
1 105-236-13-129-esr-lo.mtnbusiness.co.za (105.236.13.129) 36 msec 36 msec 40 msec
2 * * *
3 41.181.222.102 40 msec 40 msec 40 msec
4 tb-dca-2.za--qux-c.za.mtnbusiness.net (41.181.198.188) 40 msec 36 msec 40 msec
5 unc-cpt-1.mtnns.net (196.44.18.8) 40 msec 40 msec 40 msec
6 pe-cr-2.za--el-mse-1.za.mtnns.net (196.44.31.66) 60 msec 60 msec 64 msec
7 jh-dca-1.za--jh-cr-1.za-a.mtnns.net (196.44.0.217) 60 msec * 60 msec

And here is the SNMP of the local net tests:

 

[Getafixx]

Maybe just check through different streaming services like YouTube, also try switching around DNS to see if that helps at all.

OK, did some tests tonight.
Netflix- 800k to 1Mbps
Youtube plays full HD (I tested that first), but after playing netflix it came down at 200kbps
Vimeo - 300kbps

I switched to Afrihost DNS, no difference for Vimeo.

Speedtest 5.8Mbps

In one word - performance is dismal.

 

[sin_x]

10 mbps Business Uncapped, Business Prioritisation off, Table View

Cisco 877 (MPC8272) processor (revision 0x200) with 118784K/12288K bytes of memory.
Processor board ID FCZ104742Z8
MPC8272 CPU Rev: Part Number 0xC, Mask Number 0x10
4 FastEthernet interfaces
1 ATM interface
128K bytes of non-volatile configuration memory.
24576K bytes of processor board System flash (Intel Strataflash)

snip....

I'm not quite sure what your point is?
Many of the complaints to date have been about the the possibility that the MTN network might be part of the problem, no?
The new POC network does not appear to be on MTN, but Afrihost's website is still hosted on the MTN network.

Your first test:
New POC network (NOT MTN) ---> MTN at Gallo Manor. i.e. An off-net test.

Your second test:
Old DSL Network (MTN) ---> MTN at Gallo Manor. A traceroute and speedtest that stays on the same network should be better.

 

[Bryn]

Getting truly pathetic speeds in Steam. As usual. Steam and Youtube have been rubbish for a while now. No issues with Origin, Battlenet or GOG Galaxy.

1 day 10 hours remaining...

 

[AfriGenie]

Afrihost tsk tsk tsk. Youtube buffering like crazy on my 20meg VDSL. Works perfect for a while, and then..boom....cant even buffer 5 seconds at a time. Remind me again, like you did last month, and the month before, when these issues will be solved?

It looks like Youtube was performance wasn't quite up to scratch last night. Was it buffering the entire night?