Sign up with GoogleSo I logged the following query with Afrihost for my Business DSL:
Recently switched to business DSL 4MB in the hopes of seeing
improvement of service from Afrihost. What speed should I be expecting
on average from the 4MB business DSL?
http://speedtest.ookla.com/result/2386636475.png
http://speedtest.ookla.com/result/2386638327.png
http://speedtest.ookla.com/result/2386641247.png
Did line test as well on clientzone:
ADSL Router Results (Telkom Exchange to Your Location)
Maximum Sync Rate
4096kbps
Current Downstream Sync
4096kbps
SNR (Signal-to-Noise Ratio)
18.0dB
Attenuation
24.0dB
DSLAM Results (Your Location to Telkom Exchange)
Maximum Sync Rate
512kbps
Current Downstream Sync
512kbps
SNR (Signal-to-Noise Ratio)
22.0dB
Attenuation
43.5dB
The amount of resistance on the line. A value below 55dB is good
Traceroutes:
tracert www.afrihost.com
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 7 ms 8 ms 7 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 11 ms 10 ms 10 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178
.53]
4 13 ms 10 ms 11 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 11 ms 11 ms 12 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.17
1]
6 10 ms 10 ms 10 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 13 ms 12 ms 12 ms 196.44.31.99
8 12 ms 12 ms 12 ms 196.30.1.39
9 12 ms 11 ms 11 ms tengigabitethernet1-1.gw20.jnb6.za.mtnbusiness.n
et [196.31.220.23]
10 11 ms 11 ms 10 ms tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
11 12 ms 12 ms 12 ms cms-gm.afrihost.com [197.242.144.102]
Trace complete.
tracert www.google.com
Tracing route to www.google.com [173.194.41.178]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 7 ms 7 ms 7 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 10 ms 9 ms 9 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 43 ms 24 ms 14 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 11 ms 11 ms 11 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.17
1]
6 10 ms 9 ms 10 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 199 ms 199 ms 199 ms core2.ams.net.google.com [195.69.145.100]
8 199 ms 198 ms 199 ms 209.85.254.90
9 360 ms 386 ms 333 ms 209.85.253.249
10 330 ms 343 ms 339 ms 209.85.240.221
11 435 ms 478 ms 430 ms 72.14.242.221
12 194 ms 194 ms 194 ms 209.85.253.95
13 195 ms 194 ms 195 ms 72.14.238.63
14 190 ms 190 ms 191 ms lhr08s04-in-f18.1e100.net [173.194.41.178]
Trace complete.
I've been with Afrihost with bundled line and data service for a long
time now and as much as I understand that the problem could lie with
exchange or my line as was previously explained, I've never had the
speed that I am paying for regardless of sticking with you for so long
in the hopes that the speed would improve.
At one point you said that the exchange is congested but in a
following call (not knowing what I've been told) another
representative informed me that the exchange has a lot of capacity.
Then another guy told me that it is the attenuation that is bad on my
line.
To be fair I have tested with Telkom Guest account and MWEB trial
account and still experience low speeds on what should be 4MB line.
This has been going on for months now.
Is it just tough luck or is there something that can be done?
I also have issues with NNTP on my Business DSL 4MB Bundle. Previously
I was on 4MB Home Uncapped Bundle and got max of about 90Kbps on NNTP
downloads. In general my line never performed above 1.5Mbps. After I
switched to 4MB Business DSL for R100 more my NNTP downloads will not
even start. I do see a slight improvement in speed when doing
speedtest (2.2Mbps down) and streaming services are ok but I'm surely
not getting my money's worth. Also have other issues now like not
being able to connect to minecraft server that I used to connect to
without issues on 4MB Home Uncapped. My expectation was that all
services would be unrestricted and improved on business DSL with the
option of manually applying prioritization to P2P from the clientzone.
I see above 300ms latency to international sites when tracing routes
with local sites below 30ms as shown above. My PS3 online gaming is
also suffering now due to the the high latency on international
servers. The more I pay the less I get. Started on 1MB Bundle and have
been upgrading my account ever since in the hopes that at some point I
will just get a stable connection that performs reasonably. There is
no next step up for me from 4MB business DSL. My Exchange reports that
the max supported line speed is 4MB. If that had not been the case I'd
even consider moving up to 10MB but this frustration has to end
somewhere.
How much should I pay to get someone out to my house and my exchange
to REALLY find the the problem and resolve it. I've done "Did you
check this" dance before with Afrihost. Speed tests, line tests,
Telkom guest accounts, change cables, change router, switch everything
of for 24 hours, Try this afrihost username, try this, try that. I
think sticking with Afrihost for so long regardless of months of
frustration earns me a bit of extra effort?
And this is the repsponse:
Themba - Afrihost
2:06 AM (7 hours ago)
to me
Hi Kobus,
Thank you for your e-mail
Kindly note that I have done a port recreate on your DSL line and synched your line at 4Mbps, please reboot your router and advise if all is working fine.
Thanks
Afrihost.com
Pure Internet Joy!
Not sure that a lot of effort went into understanding my situation before that reply was sent. Did notice that the speed this morning reports 2.7Mbps which is silghtly better but still can't log in to any minecraft gaming servers and NNTP downloads not working at all.
Recently switched to business DSL 4MB in the hopes of seeing
improvement of service from Afrihost. What speed should I be expecting
on average from the 4MB business DSL?
http://speedtest.ookla.com/result/2386636475.png
http://speedtest.ookla.com/result/2386638327.png
http://speedtest.ookla.com/result/2386641247.png
Did line test as well on clientzone:
ADSL Router Results (Telkom Exchange to Your Location)
Maximum Sync Rate
4096kbps
Current Downstream Sync
4096kbps
SNR (Signal-to-Noise Ratio)
18.0dB
Attenuation
24.0dB
DSLAM Results (Your Location to Telkom Exchange)
Maximum Sync Rate
512kbps
Current Downstream Sync
512kbps
SNR (Signal-to-Noise Ratio)
22.0dB
Attenuation
43.5dB
The amount of resistance on the line. A value below 55dB is good
Traceroutes:
tracert www.afrihost.com
Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 7 ms 8 ms 7 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 11 ms 10 ms 10 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178
.53]
4 13 ms 10 ms 11 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 11 ms 11 ms 12 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.17
1]
6 10 ms 10 ms 10 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 13 ms 12 ms 12 ms 196.44.31.99
8 12 ms 12 ms 12 ms 196.30.1.39
9 12 ms 11 ms 11 ms tengigabitethernet1-1.gw20.jnb6.za.mtnbusiness.n
et [196.31.220.23]
10 11 ms 11 ms 10 ms tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
11 12 ms 12 ms 12 ms cms-gm.afrihost.com [197.242.144.102]
Trace complete.
tracert www.google.com
Tracing route to www.google.com [173.194.41.178]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 7 ms 7 ms 7 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 10 ms 9 ms 9 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 43 ms 24 ms 14 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 11 ms 11 ms 11 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.17
1]
6 10 ms 9 ms 10 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 199 ms 199 ms 199 ms core2.ams.net.google.com [195.69.145.100]
8 199 ms 198 ms 199 ms 209.85.254.90
9 360 ms 386 ms 333 ms 209.85.253.249
10 330 ms 343 ms 339 ms 209.85.240.221
11 435 ms 478 ms 430 ms 72.14.242.221
12 194 ms 194 ms 194 ms 209.85.253.95
13 195 ms 194 ms 195 ms 72.14.238.63
14 190 ms 190 ms 191 ms lhr08s04-in-f18.1e100.net [173.194.41.178]
Trace complete.
I've been with Afrihost with bundled line and data service for a long
time now and as much as I understand that the problem could lie with
exchange or my line as was previously explained, I've never had the
speed that I am paying for regardless of sticking with you for so long
in the hopes that the speed would improve.
At one point you said that the exchange is congested but in a
following call (not knowing what I've been told) another
representative informed me that the exchange has a lot of capacity.
Then another guy told me that it is the attenuation that is bad on my
line.
To be fair I have tested with Telkom Guest account and MWEB trial
account and still experience low speeds on what should be 4MB line.
This has been going on for months now.
Is it just tough luck or is there something that can be done?
I also have issues with NNTP on my Business DSL 4MB Bundle. Previously
I was on 4MB Home Uncapped Bundle and got max of about 90Kbps on NNTP
downloads. In general my line never performed above 1.5Mbps. After I
switched to 4MB Business DSL for R100 more my NNTP downloads will not
even start. I do see a slight improvement in speed when doing
speedtest (2.2Mbps down) and streaming services are ok but I'm surely
not getting my money's worth. Also have other issues now like not
being able to connect to minecraft server that I used to connect to
without issues on 4MB Home Uncapped. My expectation was that all
services would be unrestricted and improved on business DSL with the
option of manually applying prioritization to P2P from the clientzone.
I see above 300ms latency to international sites when tracing routes
with local sites below 30ms as shown above. My PS3 online gaming is
also suffering now due to the the high latency on international
servers. The more I pay the less I get. Started on 1MB Bundle and have
been upgrading my account ever since in the hopes that at some point I
will just get a stable connection that performs reasonably. There is
no next step up for me from 4MB business DSL. My Exchange reports that
the max supported line speed is 4MB. If that had not been the case I'd
even consider moving up to 10MB but this frustration has to end
somewhere.
How much should I pay to get someone out to my house and my exchange
to REALLY find the the problem and resolve it. I've done "Did you
check this" dance before with Afrihost. Speed tests, line tests,
Telkom guest accounts, change cables, change router, switch everything
of for 24 hours, Try this afrihost username, try this, try that. I
think sticking with Afrihost for so long regardless of months of
frustration earns me a bit of extra effort?
And this is the repsponse:
Themba - Afrihost
2:06 AM (7 hours ago)
to me
Hi Kobus,
Thank you for your e-mail
Kindly note that I have done a port recreate on your DSL line and synched your line at 4Mbps, please reboot your router and advise if all is working fine.
Thanks
Afrihost.com
Pure Internet Joy!
Not sure that a lot of effort went into understanding my situation before that reply was sent. Did notice that the speed this morning reports 2.7Mbps which is silghtly better but still can't log in to any minecraft gaming servers and NNTP downloads not working at all.
