Afrihost Business Uncapped Feedback

[AfriMan]

Hey Guys

Just a heads up that there is a major Telkom outage in the Greater Pretoria area at the moment.

We're seeing many clients with no service while this is being resolved.

Will update you as we get info

 

[ArnoVermeulen]

Hey Guys

Just a heads up that there is a major Telkom outage in the Greater Pretoria area at the moment.

We're seeing many clients with no service while this is being resolved.

Will update you as we get info

Hi. My connection is back up (012)-543 xxxx

Thanks

 

[AfriGuy]

Hi. My connection is back up (012)-543 xxxx

Thanks

Thanks for keeping us posted, glad you're back up and running!

 

[XperiAnce]

Protocol Prioritisation
Would you like to activate Protocol Prioritisation?
Protocol Prioritisation will enhance your web experience by prioritising vital
business traffic and ensuring that productivity is not affected by
Peer‑to‑Peer traffic on your DSL line. This will not in any way affect
real‑time services such as browsing or Youtube etc.

Now that's new.

 

[Type RSA]

My net is really running great the last 2 days. Hope it will stay like this. Thanks guys!! Restoring my faith in AfriHost bit by bit!! Yay!!!

 

[Type RSA]

Speedtest yielding much more stable results. Very happy chappy at the moment. Almost have my table mountain back

 

[jeanres]

Now that's new.

Was that random or where did you find it?

 

[AfriMan]

My net is really running great the last 2 days. Hope it will stay like this. Thanks guys!! Restoring my faith in AfriHost bit by bit!! Yay!!!

I think this provisional upgrade was just enough to tide us over until we get our full order. Expecting we'll be swimming in bandwidth once Telkom deliver the full order

 

[AfriMan]

Was that random or where did you find it?

You can find it in your new ClientZone - in Connectivity on any Business DSL product

 

[KalAl]

Quite happy at the moment. Tx AH. As long as I am receiving this type of service, I will most def be sticking with you guys.

 

[VScheepers]

Very happy at the moment! I haven't seen stats like this for almost a year..




Thanks Telkom for eventually fixing the problem...

 

[pumbaa]

Quite happy at the moment. Tx AH. As long as I am receiving this type of service, I will most def be sticking with you guys.

What would you suggest, I am on a 4mbps uncapped deal with extremely slow download speeds and shaping killing me vs a business account say 1mb I download around 170gb per month, Thanks:wtf:

 

[mckobus]

Recently switched to business DSL 4MB in the hopes of seeing improvement of service from Afrihost. What speed should I be expecting on average from the 4MB business DSL?

http://speedtest.ookla.com/result/2386636475.png
http://speedtest.ookla.com/result/2386638327.png
http://speedtest.ookla.com/result/2386641247.png

Did line test as well on clientzone:

ADSL Router Results (Telkom Exchange to Your Location)
Maximum Sync Rate
4096kbps

Current Downstream Sync
4096kbps

SNR (Signal-to-Noise Ratio)
18.0dB

Attenuation
24.0dB

DSLAM Results (Your Location to Telkom Exchange)
Maximum Sync Rate
512kbps

Current Downstream Sync
512kbps

SNR (Signal-to-Noise Ratio)
22.0dB

Attenuation
43.5dB
The amount of resistance on the line. A value below 55dB is good

Traceroutes:

tracert www.afrihost.com

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 7 ms 8 ms 7 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 11 ms 10 ms 10 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178
.53]
4 13 ms 10 ms 11 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 11 ms 11 ms 12 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.17
1]
6 10 ms 10 ms 10 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 13 ms 12 ms 12 ms 196.44.31.99
8 12 ms 12 ms 12 ms 196.30.1.39
9 12 ms 11 ms 11 ms tengigabitethernet1-1.gw20.jnb6.za.mtnbusiness.n
et [196.31.220.23]
10 11 ms 11 ms 10 ms tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
11 12 ms 12 ms 12 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

tracert www.google.com

Tracing route to www.google.com [173.194.41.178]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 7 ms 7 ms 7 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 10 ms 9 ms 9 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 43 ms 24 ms 14 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 11 ms 11 ms 11 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.17
1]
6 10 ms 9 ms 10 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 199 ms 199 ms 199 ms core2.ams.net.google.com [195.69.145.100]
8 199 ms 198 ms 199 ms 209.85.254.90
9 360 ms 386 ms 333 ms 209.85.253.249
10 330 ms 343 ms 339 ms 209.85.240.221
11 435 ms 478 ms 430 ms 72.14.242.221
12 194 ms 194 ms 194 ms 209.85.253.95
13 195 ms 194 ms 195 ms 72.14.238.63
14 190 ms 190 ms 191 ms lhr08s04-in-f18.1e100.net [173.194.41.178]

Trace complete.

I've been with Afrihost with bundled line and data service for a long time now and as much as I understand that the problem could lie with exchange or my line as was previously explained, I've never had the speed that I am paying for regardless of sticking with them for so long in the hopes that the speed would improve. Paying for 4MB all this time while only receiving speeds that exceed 1Mbps on occasion.

All above tests have been done ensuring that no other services are running on my computer. I've been through the network and line testing waltz with them so many times. At one point they used the excuse that the exchange is congested but in a following call (not knowing what I've been told) another representative informed me that the exchange has a lot of capacity. Then another guy told me that it is the attenuation that is bad on my line.

To be fair to Afrihost I have tested with Telkom Guest account and MWEB trial account and still experience low speeds on what should be 4MB line. This has been going on for months now.

Is it just tough luck or is there something that can be done?

 

[Ho3n3r]

Recently switched to business DSL 4MB in the hopes of seeing improvement of service from Afrihost. What speed should I be expecting on average from the 4MB business DSL?

http://speedtest.ookla.com/result/2386636475.png
http://speedtest.ookla.com/result/2386638327.png
http://speedtest.ookla.com/result/2386641247.png

Did line test as well on clientzone:

ADSL Router Results (Telkom Exchange to Your Location)
Maximum Sync Rate
4096kbps

Current Downstream Sync
4096kbps

SNR (Signal-to-Noise Ratio)
18.0dB

Attenuation
24.0dB

DSLAM Results (Your Location to Telkom Exchange)
Maximum Sync Rate
512kbps

Current Downstream Sync
512kbps

SNR (Signal-to-Noise Ratio)
22.0dB

Attenuation
43.5dB
The amount of resistance on the line. A value below 55dB is good

Traceroutes:

tracert www.afrihost.com

Tracing route to www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 7 ms 8 ms 7 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 11 ms 10 ms 10 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178
.53]
4 13 ms 10 ms 11 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 11 ms 11 ms 12 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.17
1]
6 10 ms 10 ms 10 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 13 ms 12 ms 12 ms 196.44.31.99
8 12 ms 12 ms 12 ms 196.30.1.39
9 12 ms 11 ms 11 ms tengigabitethernet1-1.gw20.jnb6.za.mtnbusiness.n
et [196.31.220.23]
10 11 ms 11 ms 10 ms tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
11 12 ms 12 ms 12 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

tracert www.google.com

Tracing route to www.google.com [173.194.41.178]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 7 ms 7 ms 7 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 10 ms 9 ms 9 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 43 ms 24 ms 14 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 11 ms 11 ms 11 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.17
1]
6 10 ms 9 ms 10 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 199 ms 199 ms 199 ms core2.ams.net.google.com [195.69.145.100]
8 199 ms 198 ms 199 ms 209.85.254.90
9 360 ms 386 ms 333 ms 209.85.253.249
10 330 ms 343 ms 339 ms 209.85.240.221
11 435 ms 478 ms 430 ms 72.14.242.221
12 194 ms 194 ms 194 ms 209.85.253.95
13 195 ms 194 ms 195 ms 72.14.238.63
14 190 ms 190 ms 191 ms lhr08s04-in-f18.1e100.net [173.194.41.178]

Trace complete.

I've been with Afrihost with bundled line and data service for a long time now and as much as I understand that the problem could lie with exchange or my line as was previously explained, I've never had the speed that I am paying for regardless of sticking with them for so long in the hopes that the speed would improve. Paying for 4MB all this time while only receiving speeds that exceed 1Mbps on occasion.

All above tests have been done ensuring that no other services are running on my computer. I've been through the network and line testing waltz with them so many times. At one point they used the excuse that the exchange is congested but in a following call (not knowing what I've been told) another representative informed me that the exchange has a lot of capacity. Then another guy told me that it is the attenuation that is bad on my line.

To be fair to Afrihost I have tested with Telkom Guest account and MWEB trial account and still experience low speeds on what should be 4MB line. This has been going on for months now.

Is it just tough luck or is there something that can be done?

That speed is very bad, you should get at least double that...

However, the tracert pretty much excludes the exchange from being the culprit here. Perhaps one of the Afripeople here can advise.

 

[XperiAnce]

1 Meg business line but only getting 65 - 75 kb/s on NNTP. Usually get 105kb/s solid.

 

[Type RSA]

Afridudes. Could you please tell me what my saving would be if I choose to remain on the 4mb line. Bundled with your data?

Thanks

 

[5plus2equals9]

1 Meg business line but only getting 65 - 75 kb/s on NNTP. Usually get 105kb/s solid.

I'm currently experiencing the same thing. My speed doesn't stay between 65 and 75 kb/s though. It has been fluctuating quite a bit which has never happened before. At times I'll get full speed, other times my speed drops to ~55kb/s then rises to ~85kb/s.

 

[vangar316]

Hi Afriman

Is there anyway to speed up a line speed migration? Know I'm cheeky

 

[sand_man]

My line is crap this morning...

 

[Hush9300]

My line is crap this morning...

I'm also having issues with my Afrihost Business account but my Telkom account is performing like a champ.