Recently switched to business DSL 4MB in the hopes of seeing improvement of service from Afrihost. What speed should I be expecting on average from the 4MB business DSL?
http://speedtest.ookla.com/result/2386636475.png
http://speedtest.ookla.com/result/2386638327.png
http://speedtest.ookla.com/result/2386641247.png
Did line test as well on clientzone:
ADSL Router Results (Telkom Exchange to Your Location)
Maximum Sync Rate
4096kbps
Current Downstream Sync
4096kbps
SNR (Signal-to-Noise Ratio)
18.0dB
Attenuation
24.0dB
DSLAM Results (Your Location to Telkom Exchange)
Maximum Sync Rate
512kbps
Current Downstream Sync
512kbps
SNR (Signal-to-Noise Ratio)
22.0dB
Attenuation
43.5dB
The amount of resistance on the line. A value below 55dB is good
Traceroutes:
tracert www.afrihost.com
Tracing route to
www.afrihost.com [197.242.144.102]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 7 ms 8 ms 7 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 11 ms 10 ms 10 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178
.53]
4 13 ms 10 ms 11 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 11 ms 11 ms 12 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.17
1]
6 10 ms 10 ms 10 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 13 ms 12 ms 12 ms 196.44.31.99
8 12 ms 12 ms 12 ms 196.30.1.39
9 12 ms 11 ms 11 ms tengigabitethernet1-1.gw20.jnb6.za.mtnbusiness.n
et [196.31.220.23]
10 11 ms 11 ms 10 ms tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
11 12 ms 12 ms 12 ms cms-gm.afrihost.com [197.242.144.102]
Trace complete.
tracert www.google.com
Tracing route to
www.google.com [173.194.41.178]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms my.router [192.168.1.1]
2 7 ms 7 ms 7 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 10 ms 9 ms 9 ms ipc-recieve-rb-3a.za.mtnbusiness.net [41.181.178
.77]
4 43 ms 24 ms 14 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 11 ms 11 ms 11 ms jh-cr-2.za--rb-cr-1.za-b.mtnns.net [196.44.31.17
1]
6 10 ms 9 ms 10 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 199 ms 199 ms 199 ms core2.ams.net.google.com [195.69.145.100]
8 199 ms 198 ms 199 ms 209.85.254.90
9 360 ms 386 ms 333 ms 209.85.253.249
10 330 ms 343 ms 339 ms 209.85.240.221
11 435 ms 478 ms 430 ms 72.14.242.221
12 194 ms 194 ms 194 ms 209.85.253.95
13 195 ms 194 ms 195 ms 72.14.238.63
14 190 ms 190 ms 191 ms lhr08s04-in-f18.1e100.net [173.194.41.178]
Trace complete.
I've been with Afrihost with bundled line and data service for a long time now and as much as I understand that the problem could lie with exchange or my line as was previously explained, I've never had the speed that I am paying for regardless of sticking with them for so long in the hopes that the speed would improve. Paying for 4MB all this time while only receiving speeds that exceed 1Mbps on occasion.
All above tests have been done ensuring that no other services are running on my computer. I've been through the network and line testing waltz with them so many times. At one point they used the excuse that the exchange is congested but in a following call (not knowing what I've been told) another representative informed me that the exchange has a lot of capacity. Then another guy told me that it is the attenuation that is bad on my line.
To be fair to Afrihost I have tested with Telkom Guest account and MWEB trial account and still experience low speeds on what should be 4MB line. This has been going on for months now.
Is it just tough luck or is there something that can be done?
