Afrihost Business Uncapped Feedback

[D3athR3aver]

Is it just me or are international browsing and downloading speeds terrible tonight?

 

[AirWolf]

Outlook says 24 minutes to download 4.17MB of emails

4Mbps business uncapped

 

[AfriMan]

Hey AfriMan,

Yeah was 3G/HSDPA modem, didn't mean to compare wireless to DSL, was just illustrating that the normally worse connection (wireless) was performing better than the fixed line) I was hoping the unshaped connection would prove legendary...

So ping test follows (Afrihost Network Tester) and a Pathping to my game server...

and a quote from Blizzard Technical Support

"Your connection seems to be showing package loss straight away after it exits your home network. Issues like this are likely the cause behind the massive latency you are getting."

Oh, BTW Im under 100M from my exchange... XD


Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=58 time=28 ms
Request timeout for icmp_seq 2
64 bytes from 197.242.144.102: icmp_req=3 ttl=58 time=28 ms
Request timeout for icmp_seq 4
64 bytes from 197.242.144.102: icmp_req=5 ttl=58 time=28 ms


ping 8.8.8.8

Request timeout for icmp_seq 1
64 bytes from 8.8.8.8: icmp_req=2 ttl=44 time=222 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=44 time=215 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=44 time=222 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=44 time=219 ms


Trace Test:

traceroute -n 197.242.144.102

1 10.0.0.2 1 ms 1 ms 1 ms
2 105.236.7.1 26 ms 20 ms 20 ms
3 41.181.221.2 35 ms
41.181.165.1 27 ms 34 ms
4 41.181.165.1 27 ms
196.44.31.1 28 ms
196.44.31.9 37 ms
5 196.31.220.1 34 ms 29 ms
196.44.31.9 35 ms
6 196.31.63.2 27 ms
196.31.220.1 27 ms
196.31.220.2 32 ms
7 196.30.42.1 29 ms
196.31.220.2 41 ms
196.31.63.2 33 ms
8 197.242.144.1 53 ms
196.30.42.1 34 ms 33 ms
9 197.242.144.1 52 ms 29 ms


traceroute -n 8.8.8.8

1 10.0.0.2 1 ms 1 ms 1 ms
2 105.236.7.1 19 ms 32 ms 29 ms
3 41.181.221.2 37 ms 28 ms 51 ms
4 41.181.165.1 26 ms 29 ms 40 ms
5 196.44.31.1 213 ms
196.44.31.6 44 ms 49 ms
6 196.44.31.6 55 ms
196.44.31.1 56 ms 60 ms
7 196.44.31.1 52 ms
Request timed out *
209.85.255.7 191 ms
8 196.44.31.2 215 ms
Request timed out *
9 Request timed out *


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 173.194.41.113
Name: www.google.com
Address: 173.194.41.115
Name: www.google.com
Address: 173.194.41.116
Name: www.google.com
Address: 173.194.41.112
Name: www.google.com
Address: 173.194.41.114


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN


PATHPING

Tracing route to 213-155-155-233.customer.teliacarrier.com [213.155.155.233]
over a maximum of 30 hops:
0 RedBox.Home [10.0.0.7]
1 10.0.0.2
2 105-236-7-129-esr-lo.mtnbusiness.co.za [105.236.7.129]
3 41.181.221.218
4 rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
5 rb-cr-2.za--rb-dca-2.za-b.mtnns.net [196.44.0.155]
6 jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
7 ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.114]
8 am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.183]
9 am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.141]
10 xe-4-1-0.edge5.Amsterdam1.Level3.net [212.72.41.89]
11 vl-3502-ve-116.csw1.Amsterdam1.Level3.net [4.69.162.133]
12 ae-130-3516.edge6.Amsterdam1.Level3.net [4.69.162.238]
13 4.68.111.178
14 * * *
Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 RedBox.Home [10.0.0.7]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.2
8/ 100 = 8% |
2 33ms 15/ 100 = 15% 7/ 100 = 7% 105-236-7-129-esr-lo.mtnbusiness.c
o.za [105.236.7.129]
0/ 100 = 0% |
3 37ms 8/ 100 = 8% 0/ 100 = 0% 41.181.221.218
0/ 100 = 0% |
4 35ms 14/ 100 = 14% 6/ 100 = 6% rb-dca-2.za--qux-b.za.mtnbusiness.
net [41.181.165.118]
0/ 100 = 0% |
5 34ms 9/ 100 = 9% 1/ 100 = 1% rb-cr-2.za--rb-dca-2.za-b.mtnns.ne
t [196.44.0.155]
0/ 100 = 0% |
6 35ms 9/ 100 = 9% 1/ 100 = 1% jh-cr-1.za--rb-cr-2.za.mtnns.net [
196.44.0.42]
0/ 100 = 0% |
7 233ms 8/ 100 = 8% 0/ 100 = 0% ls-cr-2.uk--rb-cr-1.za.mtnns.net [
196.44.31.114]
2/ 100 = 2% |
8 230ms 10/ 100 = 10% 0/ 100 = 0% am-cr-1.nl--ls-cr-2.uk-a.mtnns.net
[196.44.31.183]
2/ 100 = 2% |
9 223ms 12/ 100 = 12% 0/ 100 = 0% am-tpr-1.nl--am-cr-1.nl-a.mtn.net
[209.212.111.141]
88/ 100 = 88% |
10 --- 100/ 100 =100% 0/ 100 = 0% xe-4-1-0.edge5.Amsterdam1.Level3.n
et [212.72.41.89]
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% vl-3502-ve-116.csw1.Amsterdam1.Lev
el3.net [4.69.162.133]
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% ae-130-3516.edge6.Amsterdam1.Level
3.net [4.69.162.238]
0/ 100 = 0% |
13 --- 100/ 100 =100% 0/ 100 = 0% 4.68.111.178

Trace complete.

Definitely seeing the packet loss but strange to see it starting already on the second hop, so that could be a number of reasons.

Do you see anything different if you test with another ISP network?

 

[AfriMan]

Is anyone else having latency issues with online gaming? Had high latency for about 2 weeks now but tonight is the worst. LoL is running at a nice average of 600 m/s. Before all this it averaged 200-210. Is it just me?

That sucks. Would really need a little more info on this to give an opinion. In terms of the overall network, we should be seeing excellent latency and throughput for local and international.

Do you see high latency in general speedtests?

 

[AfriMan]

I no longer use Afrihost for gaming, the latency is bad. I had to get myself another account just for gaming. Maybe Afrihost could throw in some free WTFast accounts like mweb used to do when gaming sucked on their network. After all, we do pay a lot for these business accounts...

Sorry to hear that. I think we had some problems of contention prior to receiving upgrades, which had a big effect on realtime latency dependant services like gaming.

Now that we're seeing better throughput on the networks, we should be seeing must better realtime performance.

If gaming is not working on Business, this is pretty serious and we'll need to get on top of this

 

[AfriMan]

Not authenticating since the early morning hours. Still offline

Sorry to hear this. PLease PM me so I can check this out for you ASAP

 

[AfriMan]

I would suggest running traceroute tests whenever you are having problems with your LoL ping. I have found that most of my latency problems are caused by a congested exchange, which slows everything on my side down so much that I am barely able to use the internet.

Try using the Afrihost Network Testing application to test your line whenever you have bad pings, and then post the results here for further analysis.

The testing app can be found here: https://www.afrihost.com/site/page/afrihost_network_test

Alternatively, you can use Zertop's testing applications, which will also help to identify if the problem is on your side. They can be found here: http://mybroadband.co.za/vb/showthread.php/607090-quot-Is-it-my-Line-quot-Report-Tool?p=12372998
and here: http://mybroadband.co.za/vb/showthread.php/576445-quot-Help-me-fix-my-internet-quot-report-tool

If you need any help using these applications, please feel free to ask. I have found that most forum members are extremely helpful when it comes to internet issues

Good advice. The more information you can give us, the better the chance of quickly resolving the issue on our side. Also, if multiple people experience the same problem at the same time, this will verify this quickly and we can get started on finding solutions

 

[AfriMan]

right after i posted the above i played LoL again and the ping was fine. (average of 215) so i don't know whats going on but will keep monitoring it.

Edit: I was connected to the router via cable. That might be what made the difference. The high ping was when I was conected via wifi. All the above test were done when I were connected with the cable. Ill check how it holds up, and then try the wifi again to see if results are different.

Changing from WiFi to LAN cable makes a huge difference in terms of latency, cos you can connect to your router at around 100Mbps with no interference. WiFi interference can cause a lot of additional latency, depending on structures, temperature, etc.

 

[AfriMan]

Sent the PM Tuesday already. 4 days later, NO replies.

Time to search for another ISP then. Both your support on here and your call centre absolutely sucks.

Streaming is going for a ball of ****, and in 4 days there's been no attempt whatsoever from your side to help either.

Pathetic.

Sorry about this. Dunno if you PM'ed me or AfriGuy, I;m still going through the messages from the weekend. If it's in my inbox, I promise you'll get a reply today. If not, please do PM me so I can help you

 

[AfriMan]

Just upgraded to 4Mbps Business Uncapped, and so far gaming ping is terrible...

That's definitely not cool. Is that just in-game ping or your general line ping in speedtest or traceroute?

 

[AfriMan]

Tried to sign up for Afrihost Business Uncapped now but the registration form keeps giving a critical error.

Sorry about that. Can you drop me a mail on afriman@afrihost.com with a screenshot of the error?

 

[AfriMan]

Kudos AH for setting up a Speedtest.net server @ Gallo Manor.

Crosses fingers for a JHB pingtest server.

Awesome. Guessing you're on a 1Mbps line - looking awesome

 

[D3athR3aver]

That's definitely not cool. Is that just in-game ping or your general line ping in speedtest or traceroute?

General ping in speedtest and traceroute is fine, but gaming ping is absolutely terrible

League of Legends Ping
250+

Speedtest Results


Pingtest Results


Traceroute results (tracert -w 10000 www.google.com)

Tracing route to www.google.com [74.125.206.105]
over a maximum of 30 hops:

  1     3 ms     1 ms     1 ms  192.168.1.1
  2    10 ms     9 ms    10 ms  105-236-3-129-esr-lo.mtnbusiness.co.za [105.236.3.129]
  3    15 ms    12 ms    11 ms  ipc-recieve-rb-2a.za.mtnbusiness.net [41.181.178.65]
  4    14 ms    12 ms    12 ms  rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.146]
  5    13 ms    12 ms    15 ms  jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95]
  6    12 ms    11 ms    12 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
  7   212 ms   211 ms   209 ms  ls-cr-2.uk--rb-cr-1.za-g.mtnns.net [196.44.31.114]
  8   209 ms   208 ms   210 ms  ls-cr-1.uk--ls-cr-2.uk-a.mtnns.net [196.44.31.156]
  9   208 ms   209 ms   208 ms  ls-pr-2.uk--ls-cr-1.uk-a.mtn.net [209.212.111.203]
 10   196 ms   194 ms   194 ms  rb-ad-1--msbm-rbg-1-a.mtnns.net [209.212.99.13]
 11   210 ms   208 ms   210 ms  209.85.255.78
 12   232 ms   209 ms   217 ms  209.85.253.94
 13   215 ms   215 ms   215 ms  72.14.242.166
 14   202 ms   199 ms   200 ms  209.85.246.160
 15     *        *        *     Request timed out.
 16   218 ms   219 ms   218 ms  74.125.206.105

Trace complete.

 

[AirWolf]

WTF is this sheeet ???

 

[requiem]

View attachment 128811

WTF is this sheeet ???

It is obviously a problem on your side, ask them to reboot your connection, that will fix it.... no wait, when it doesn't take complex measurements and pass all the information on - only to be told... "there isn't a general problem, is your exchange congested".... then when you prove it isn't.... "Have you rebooted your modem recently....


Afrihost, who used to be bloody amazing, are more dishonest than insurance agents / politicians....

 

[AfriGuy]

View attachment 128811

WTF is this sheeet ???

This could be a line issue, drop me a PM with your info and we'll check things out

 

[requiem]

This could be a line issue, drop me a PM with your info and we'll check things out

I rest my case.

"Afrihost, ethics are optional"

 

[AfriGuy]

I rest my case.

"Afrihost, ethics are optional"

I'm not quite sure I follow?
There aren't any issues on our end that could be causing this - so I need to look at a bit more info to see what's causing this.

 

[requiem]

I'm not quite sure I follow?
There aren't any issues on our end that could be causing this - so I need to look at a bit more info to see what's causing this.

The same line is used every time I have a problem. When I prove it is Afrihost's fault - Afrihost promises to get back to me - and of course never do.

I am so tired of watching you claim nothing is wrong with the network, yet it is plenty obvious where there is packet loss, and shaping of protocols...

 

[AfriGuy]

The same line is used every time I have a problem. When I prove it is Afrihost's fault - Afrihost promises to get back to me - and of course never do.

I am so tired of watching you claim nothing is wrong with the network, yet it is plenty obvious where there is packet loss, and shaping of protocols...

I'm sorry if this is the case, I don't really think it's far to accuse us of this based off a simple speedtest from another user though.
If there's a pending query I can follow up, please send it to me via PM and we can run through some options together.